Very friendly, helpful staff Nothing was too much trouble. Professional from start to finish.

Overnight business stay

Booked a 1 night stay in a Deluxe Double Room. To begin with, we had an issue with the Iron provided in the room as the plug wasn't functional with wiring exposed, which looked like a safety hazard. A replacement was requested which took around 45 minuted to be provided. We had also ordered a bucket of ice to cool our drinks as there was no fridge, but after an hour of waiting this never arrived. Although the residents bar on the first floor was busy, the service was particularly slow, having to wait over 30 minutes for our 2 drinks to be made. We visited the Observatory Bar, at which point we were sat in the corner beside the window. We sat for around 20 minutes and nobody approached us within this time to take our order or ask if we needed anything else. On a positive note, the bedroom was clean and comfortable. The staff were also friendly and welcoming when checking in.

Room lovely but very noisy guests who kept me us all night - stay and hens and lots of drunks . Spoilt the stay on every level

Great location, great room but definitely doesn't have the feeling of a 5* hotel when I comes to service. Check in was functional rather than pleasant and massively understaffed in the Observatory so waited 25 mins before getting our order taken followed by getting hit with a 10% "service" charge. No heating in the room either, phoned reception 3 times before getting an answer but didn't really care so a cool night it was! Check out no more pleasant, a hasty "you're all paid up, thank you" and away you go. 5* prices, 3/4* service at best unfortunately

The shower head sprayed water and the door didn’t close completely. The Observatory bar ran out of limes and didn’t cherries for drinks. The room charge function didn’t work in the bar. The 1st floor breakfast wasn’t very creative.

Had a great weekend in Belfast,hotel is very central to all shops & car parking is a short 6 min walk away Got an upgrade which made the stay even better Breakfast is buffet with lots of choices Will definitely be back The observatory bar & cocktails where class Thanks again Ciara for making our weekend special

I had 2 rooms booked and my room had a whining noise that made us get up and leave the room early as it was impossible to sleep in. We did complain on checkout and an apology was made but I don’t think she realised how irritating that had been and how it had ruined an otherwise lovely experience. I would like you to send me an email so I can send on video to show you how annoying that was for us.