Very desirable location friendly and knowledgeable staff and comfortable room. Excellent experience.

Staff was incredibly friendly and helpful. 100/100 recommend

Staff was extremely friendly and helpful, particularly the bar man, Alessandro. Away from the noisy main drag to be quiet, but convenient to a very nice pebble beach. It is a good distance from the Old Town area, but the walk along the beach front to get there is lovely, with spectacular views of the lake and surrounding mountains. Pool and outdoor dining area is cozy and a very pleasant place for a drink and dinner. Their pasta dishes are excellent. Breakfast buffet was great. I would definitely stay there again.

Very friendly staff, and clean and modern property. We appreciated the welcome and parting gifts, and the location had nice views of the harbor, lake and mountains. We had a junior suite room for 3 people, which was quite spacious, with a very nice balcony. We would have appreciated a barn door or something to close on the shower room however. The pool and breakfast area were very nice. It was really the staff that made this property such a nice place to stay - they always greeted with a smile, were very helpful with parking and questions, and eager to please and service. Highly recommended!

While I can see this should be a lovely hotel, our stay was completely ruined by the building site directly opposite the hotel. On arrival the staff pretended like you could not hear the drills going just across the street! (We stayed end of August 2020) We went to the pool on arrival on our first day, but the sound was awful, so we left for the lake (we had paid extra for this hotel as we wanted to use the pool and facilities and felt very annoyed). We gave feedback through Hotels.com, the “management” informed us that we were very lucky because the building work was only for one day and we should be able to enjoy the rest of our stay - but “management” were clearly no where near the site, as the work continued on our second and third day. I did inform them that the work continued, and the reception team came to find us at lunchtime to apologise (the first acknowledgment of the issue) and offer us an opportunity to use the Spa for free - which might have been nice, but they only offered this from 6.30 in the evening, when actually we just wanted to get out of the hotel because of the noise. We were extremely disappointed and the staff really didn’t want to acknowledge the annoyance of many of the guests. If I could have a refund and gone elsewhere I would have done. I would imagine this will continue for many months, as they constructing what looks like a new hotel, so it would be nice for the hotel to at least acknowledge the issue, for the cost!

Everything was amazing. The room was super clean and the suite with the hot tub was super romantic. The pool areas were spacious and very elegant. The hotel had the friendliest and most pleasant staff I have ever met and are very helpful and made us feel comfortable. I would stay here again and again.

Everything is perfect except one thing. I booked the room with lake view which the room i got can see the lake but it doesnt look like in the photo. There are another hotel in front of the room so i have to stand up and look over another hotel to reach the lake even we got the room on the third floor. Hotel got only 4floors so 3rd is already high but not enough.Quite disappoint since my intension is to lay down on the bed and see the lake view.

Accessible shower should have grab bars. Sink a little high. Staff excellent.

Fantastic room with a lake view, very clean with good facilities. Breakfast was excellent, with a huge choice available. The overall atmosphere was very welcoming.

This is a brand new hotel with updated features. Personal assistance and service is top notch!

Just renovated family operated hotel, where everything just works! Service at the hotel is good, effective, friendly and personal. You easilly see that they all love what they do. Rooms are good size and nicelly decorated. And cleaning is effective and well done. Hotel has nice pool and 2 jaguzzies for you use and gym with basic equipments. Breakfast has many good options also for persons looking for vegan and lactose free options. When coming to Riva next time, this will be the place!