very nice hotel with supreme view,nice onsen nice staff nice experiences

The pictures on website are not interesting but the actual view at the hotel is wonderful. Our room has river view with natural water fall sound all night, very fresh air and atmosphere. Hotel has good management both of cleaning and service. The location is in the mountain that far from convenience things.

Room is very big ,nice ,clean,and beautiful The hot spring is clean ,beautiful, and there have four hot spring to choose

In our regular travels to Japan, this is our worst ryokan experience. The service lady (not Japanese) was rude from the beginning. She pointed somewhere in the pitch black distance and told us to park our car ourselves (we don't know where the parking is actually) and to carry our own luggage from the car, which is unheard of for an authentic Japanese Ryokan. This is followed by wrongly allocating us to a much smaller room, despite paying a premium for a bigger 5 person room. We were told that there was no error in room allocation. Upon our insistence that there must have been a mistake, we were then directed to another bigger room, as we found out that they had overbooked and wrongfully allocated our original room to other guests. This ryokan is run down and there are many tourists and it feels like a market more than a restful ryokan. We will definitely avoid this ryokan in future, as we did not enjoy the experience. If you are looking for a peaceful ryokan, this is the wrong one.

In our regular travels to Japan, this is our worst ryokan experience. The service lady (not Japanese) was rude from the beginning. She pointed somewhere in the pitch black distance and told us to park our car ourselves (we dont know where the parking is actually) and to carry our own luggage from the car, which is unheard of for an authentic Japanese Ryokan. This is followed by wrongly allocating us to a much smaller room, despite paying a premium for a bigger 5 person room. We were told that there was no error in room allocation. Upon our insistence that there must have been a mistake, we were then directed to another bigger room, as we found out that they had overbooked and wrongfully allocated our original room to other guests. This ryokan is run down and there are many tourists and it feels like a market more than a restful ryokan. We will definitely avoid this ryokan in future, as we did not enjoy the experience. If you are looking for a peaceful ryokan, this is the wrong one.

Clean clean clean! Good facilities! Highly recommend!

Very nice and quite hotel with several onsens. A little bit remote and difficult to find by google map. Suggest to arrive before sunset.

Very nice and quite hotel with several onsens.A little bit remote and difficult to find by google map.Suggest to arrive before sunset.

They upgraded my room thankfully so my family could stay at this hotel. The room condition was great but the small room must use the extra heater which is in it. Their free service to preparing beds was great. And 5 different hot springs were so nice. I used only 3 of them, but it was so great. And the breakfast wast also nice. I enjoyed HIZENYA a lot!

Very helpful and friendly staff. Lovely variety of onsens to visit. Large selection of foods for breakfast. A great place.