Good location ski in/out. friendly service staffs.

The pillows are too thin, not quite comfortable.

Ski in and out Great customer service Very clean and modern Spacious room with kitchenette Onsen and family onsen Scrumptious Breakfast Welcome gift was a nice touch and useful for ski Received anniversary gifts in the room

Pick-up service was very late. Unable to accommodate our timing (mid-day).

We stayed in a 2bedroom 2 bathroom apartment and it was very well appointed and stylish.

The breakfast was very basic and Asian based. You couldn’t get toast and they didn’t do coffee. There was a coffee machine but it was very average in taste.

This stay at Sansui gave us a very deep impression and a perfect experience. The hotel's overall environmental design, room facilities, restaurants, the home-like service of all employees, and various additional services such as shutter bus, etc., all make me feel that this hotel is worth the money. This stay was a wonderful part of our ski trip in Niseko! In particular, we would like to express our special thanks to Miss Amanda. Miss Amanda not only provided us with excellent service and perfect response to our various questions and requests every time during the entire stay, but also tried her best to be very responsible when we needed help. We are very touched by the responsible and enthusiastic attitude to help us. For example, on January 15th, we left the hotel and took the JR from Kutchan to Otaru, but heavy snow caused the JR to be suspended that day. We were at a loss in Kutchan. At this time, it was Amanda who checked the bus time and bus waiting location for us again and again, providing us with extremely detailed information, and later provided us with a rental car after we were unable to take the bus. assistance services. That morning, we had more than 10 phone calls with Amanda, and we could feel her professionalism, patience and enthusiasm every time. Amanda is a representative of Sansui's excellent employees. Because of such employees, we have a better impression of Sansui and will recommend it to all our friends.

Breakfast is too monotonous and not rich enough. There is an incomprehensible behavior of the waiter cleaning the room. Different classified trash cans have different lids, and the waiter will change the position of the lid every day. This will cause us to pay special attention to the garbage we throw every day. Trash can lids should be kept corresponding to the same bins every day.

Excellent room and staff!

Nothing.

New and modern look! Kitchen facilities are of good quality. Thanks to the hotel staff for being welcoming and trying their best to meet our needs!

No mirror in the room except for the bathroom. No dressing table in the bedroom. The lights are a little too dim, unable to adjust the brightness. Bento breakfast is disappointing for the price point of our stay. Expected better quality food and choice for breakfast!

great staff and service, clean large suite, very convenient location for both ski in/out as well as restaurants.

location, facilities & staff. I’d like it even more if only the room lighting is brighter.

Motion sensor light at the entry is quite bothersome when you have to go to the toilet in the middle of the night.