This is the worst hotel Ive ever stayed at. Iur room had no phone to contact reception, windows that didnt fully close so the outside noise was constant and the bathroom had tiles falling off. We ran iut of toilet paper and reception was closed so we had none for the night. I wouldnt stay here again even if it was free. Its an old and run down hotel that doesnt even operate like a proper hotel.

I liked how I could check in in the early morning

The hotel has a nice veneer. On the surface, it appears well-apportioned with all the ysual amenities. However, just about everything is just a bit off. Parkibg (as mentioned by other reviews) is a mess. We got in but couldn't get into the hotel section of the underground lot. The check in girl had to come down to open the internal gates. Leaving was even worse. The hotel doesn't have a night staff and when we tried to leave at 6 am, the pay kiosks didn't work. We had to wait a half an hour for someone to show up. Fortunately, we had built in extra time to drive to the airport in Frankfurt. The hotel is not in Köln proper. Expect to drive to the city, grab an Uber or figure out public Thewas big and clean but furnishings were dated. The a/c was functional. The 3rd bed (cot) leg had a nasty habit of collapsing. The shower wand holder was broken and there was a leak under the tub. The breakfast was good. Probably the best scrambled eggs I had in Europe. The restaurant attached (not part of the hotel) had excellent sauerbraten and dumplings. The vending machine also didn't dipense product paid for. The desk clerk also couldn't get it to work. The staff was attentive and did what they could but you coukd tell they've been dealing with these issues for a long time. There is a nice bar set up in the lobby but I never saw it staffed. All in all, the hotel served it's purpose and none of the issues ruined the trip but with a few tweaks, the hotel could be very nice.

We try to park on the car park, no signs , no English, No signs in the lift finding reception. Second night could not get in to the hotel because the main door could not open and no one was at reception!

Hotel was too far from the centre(Never checked properly)Bathroom not big enough,air conditioning didn't work or light in lobby.Not enough towels.

Staff was friendly, but mildly incompetent. Room was okay, bathroom was in a bad state. Not to mention the fact that maintenance started drilling a floor at 8 o clock… Breakfast was pretty good.

Staff very helpful and super efficient. Thnak you

This is my second visit to this hotel and both last time and this time the cleaning of the room was not that nice. In both cases I found things from previous guests. This time it was an empty liquor bottle in a cupboard. And they have to change my room because some of lights was not working (no light in the bathroom), Both rooms the safe was not working, and the list keeps going It’s really a shame because this is all things that could be easily handled by a little care and attention