While its projected as a suite, this property is not a SUITE category. Misleading the clients. The staff are treating it as a dormitory and basic facilities are missing. The rooms are not even fitted with water heater (for example) which is not acceptable and not detailed out in the property information. Disappointing staff behavior's who have no clue of what facilities are available. When water heater issue was highlighted to front desk, they didn't even know that the rooms are not fitted with a heater connection and 4 visits were done by electrician & plumber to understand that the rooms don't even have heater connection. Pathetic. Property should be delisted from booking.com OR let the property description be changed to dormitory so that expectations are clear to customers on what to expect. Present listing is a huge disappointment especially when we travel with family and property didn't have the courtesy to offer details and alternate options

Proximity to Paradise Resort and restaurant near by in the resort

Shower room and lack of soap and shampoo supply