Basic hotel room but clean and tidy, just old building room had creaky floorboards and walls very thin could hear next door

Check in went smoothly. However we had to have my grandsons room changed as there was a terrible smell in the room. They did move him to a different room straight away. The room was much nicer and ensuite was much cleaner. Our second room was small but bed was comfy and very clean bedding. It got very hot in the room, making it difficult to sleep. There was a small TV which had no signal. Tried retuning but did not work. Reported it to reception on first day of our stay, then also on 2nd day. It was eventually fixed on the 3rd day and we were leaving the next day. Their excuse was that there was no maintenance staff in. There were some nice little touches such as biscuits, tea, coffee and two bottles of water. There were small shower gel, shampoo and small soap. They did clean rooms everyday which was good. The parking was non existent for us. It was first come so we had no chance especially if you used your car in the day. There was parking available across the road of the hotel, which cost £15.50 for 24 hours. When selecting the hotel, it states parking available but doesn’t tell you there is only a few available spaces. I did ask the receptionist about this, should it be advertised as limited parking. I was told hotels.com should not advise parking. There is building work next door to the hotel which woke us up early. The dining area had only a few tables in, the breakfast was average but there was a very nice lady making sure you had all you needed. Overall disappointing!

Staff where very friendly and helpful but we ran into a few problems from the get go. No parking outside as it was first come first serve. So that inconveniented us as we had to spend time looking for somwhere to park. Then the tv was very tempramental so we asked for new batteries but u still couldn't turn channels or even turn it on without pointing it in every direction possible to get it to work. The bed moved around and wasnt stable. The worst part was being woken up to work men walking around on the scaffolding banging bits of wood, talking diggers starting up very early in the morning. We didnt get hardly any sleep. We were so tired we didnt stop for breakfast we just left and went home. They should warn guests thst there is construction going on and its not guaranteed parking. We wont be visiting again.

Just the most fantastic people who work at the hotel. A particular shout out to Emma who couldn’t have been more nicer and helpful.

Very nice people are working there. Very helpful and kind. Great location. Tesco express just round the corner open from 6 to 23 every day, which is a big bonus! Close to the beach, city center and restaurants. Bus stop nearby and car park on the site. But wifi only available in the reception, which was very very unconvenient and very disappointing. And unfortunately was not very clean. Blacl mould in the shower, dust in the corner of the room, stains on the window nets, but clean and fresh bed linens and towels. Overall nice stay just shame about lack of wifi it really restricted

Room was pleasant enough but lacking attention to detail - some else's soap and shampoo left in bathroom, no batteries in the remote. Only 4 parking spaces and no available on street parking - had to pay £15.50 for overnight parking. Good location though.

No food

Extension to hotel being completed our room right next to it woken up at 7am with machinery and builders shouting. One day no electric for 2 hours Sunday morning no hot water had to boil a kettle to wash as no shower. Paid £385.72 for same room as my friend next door who paid £171 for just 1 night less also with hotels.com I contacted them to price match it but it was the virtual chat who did not resolve it so then I have emailed but had no reply. It is The worst hotel I’ve ever stayed in and I am requesting a refund !!!! 2nd Photo is the view from our room

Awful! Rock hard bed (I’m 8 months pregnant) no hot water ! Shower was freezing apparently they was having boiler troubles an a really loud party that went on till midnight so loud my windows was vibrating! Would never stay again I booked for 2 nights and had to cut my trip short no way was I staying the second night.

Great stay at sandy lodge, lovely staff.

Very reasobably priced. Clean and welcoming

We had an amazing stay. Emma & Jan were really welcoming, all the staff were polite and couldn’t do enough for you. Breakfast was lush too.

Easy to find pleasant and helpful staff

Lovely stay, very welcoming and informative. Room was a bit noisy at points due to building works on a nearby building. Room was spacious and bed was comfortable and easy to sleep in. Located ideally within a short walk to the beach and high street where there was lots of choices of shops and places to eat. Parking was a bit tight too, didnt seem to be many spaces available. There are other parking opportunities if you need them but you would need to pay/walk to/from them.

It is okay

I can't complain to much given the price. The room was small, but very clean and the bed comfortable. However, anyone planning on staying here should be aware of the construction right outside the window, with banging and a very loud radio starting at 8am! Very relaxing! Walls are thin and you can hear other guests walking around in nearby rooms. Despite the photos here, no teaspoons and very odd interaction with reception when I tried to ask for one.

excellent

All good shower needs upgrading but still worked

Nice affordable hotel Clean and fresh

Unable to access hotel late at night even though it said 24 hour reception desk. No answer to night porter phone number either.

The room was south facing and on checking day the curtains had been left open. As it was a very sunny day the room was boiling. The only cooling available was a fan which did not work, it was replaced the next day.

Staff were absolutely lovely. Free car parking which is great. Fab location close to Newquay town centre. Hotel seriously needs some investment! Shower weak. Toilet roll holder got jammed. But my biggest complaint was the mattress. Very uncomfortable. I didn't sleep barely.

Great hotel close to the shops and sea front breakfast was also very good

Friendly staff

There was no parking outside hotel so had to find a space on side of road😔. Front of house staff where rude. Pretty disappointed as soon as we got there

While the hotel was convenient to local eateries, it lacked parking as we had to park between two really close vehicles. Then this morning, someone had blocked us in by parking behind us. Fortunately, the gentleman parked next to us moved his vehicle so that my husband was able to maneuver the rental car out of the parking lot. Breakfast was nice, but I'm not sure that it was worth ten pounds a piece. The staff were very friendly and tried to help as much as possible.

Hotel ok, staff really friendly, parking a bit of a nightmare as cars doubled up bar was shut in hotel, breakfast was ok, only issue was shower really poor.

Never stayed here but so was abit weary but I was pleasantly surprised. Lovely reception & Emma was very friendly & welcoming. Room was clean & tidy, bathroom was a nice size. Bed was very comfortable & had the best nights sleep, didn’t hear a thing!! Very close to the beach & Tescos is at the top of the road. Would stay here again. Only downside is the building next door, appearance is tatty but didn’t put me off Sandy Lodge.

Car park is a nightmare - cars parked behind each other hoping that someone wont block you at some point. Shower is a nightmare, literally a thin line of water coming out of the shower head. Really small bedroom. Stain marks everywhere on carpets. Smell of mouldy house inside. Dust in the bedroom - i didnt want to put my bags on the floor based on the bad cleaning in general … Floor does cracking noises when walking. Door of bedroom difficult to open and close you have to push it. Strangers smoking weed on the street in front of the entry door. Difficult to find positive points sadly… perhaps just the location near the seaside…

£88.00 for a room with very thin walls and no breakfast included in the price …. We had no sleep , won’t be using again

Lovely spacious room, spotlessly clean, with a comfortable bed and plenty of hot water in the shower/bath. A big thank you to Tracy and Neville for looking after me. Easy access to beaches and town centre, and very quiet in the evening so a good night’s sleep too.

Whole hotel is under renovation. Rooms are disgusting with dirt and not cleaned. Balaconys are unfit for use and dangerous. Not as advertised!