Convenient location, facilities were very welcoming, and stuffs were very helpful

None

It was continently located. Had tea and coffee machines in the lobby in tap. The breakfast was one of the best I have had in Japan.

Great location! Excellent facilities, we loved having washing facilities and enjoyed the coffee machine in the reception area. Thank you, very happy customers!

Hotel muy recomendable, personal muy atento y servicial, las habitaciones son amplias y confortables. Todo muy limpio y preparado para ofrecerte una estancia agradable,

Het hotel oogt erg groot en zakelijk aan de buitenkant, maar binnen was de sfeer wel goed. De kamers zijn ook wat zakelijk maar heel ruim en schoon, bedden prima. Van de trein die achter het hotel langs loopt, heb je geen last. Vanuit de ontbijtzaal heb je heel mooi uitzicht over de stad en op de bergen.

Men is erg precies met het sluiten van het ontbijt. Om 09.02 werd me te verstaan gegeven dat ik moest vertrekken: dat kwam wel wat ongastvrij over. Maar ja, die stiptheid (en strengheid) is typisch Japans; daar moest ik toen nog even aan wennen...

The room was spacious by Japanese standards. The ice machines on every floor and the washing machines /dryers and the availability of an iron was much appreciated. An excellent Japanese breakfast - very good. The beds were very comfortable and the shower was very good. Excellent complimentary grooming products available in the foyer and the reception staff was superb. The hotel is only a short easy walk to the JR station.

Nothing really.

Comfortable, clean and spacious room in a pleasant hotel.

The room is spacious by Japanese hotel standard. We have an upgraded room with massage chair! So was very nice after a day’s walk. Outside the room there is an ice machine which is very useful for cold drinks in the heat of summer. The hotel is only a few minutes walk to the Nagano Station. A very important point when travelling through Japan. The breakfast room is located on the top floor and food is mostly Japanese style but very fine. The hotel also provides a self service locker system where guests can lock up their luggage’s before check in /out . The hotel is within 10 minutes walk to the central station and one can also stroll along the main road leading to the beautiful Zenkoji.

Nothing really.

Immaculate hotel and coffee downstairs is a nice touch !

They had the option to rent bikes for very cheap, which made sight-seeing around Nagano a breeze. Room was very comfortable and staff was always very kind

N/a

The location was good about a 8 minute walk from the train station and restaurants nearby. The room was very spacious.

Hotel seems very old

Breakfast was tasty, room was spacious and the location was good.

There is a laundry service. However, we needed to use the dryer three times to get our clothes to be completely dry.

The breakfast was very nice and on the impressive 12th floor! They also had free drinks and small snacks (biscuits) in the lobby on arrival. Definitely lives up to its name of Grand.

Short walk from the train station. Near a few restaurants and shops. We enjoyed our stay here.

good

nothing

Location & friendly staff.

Breakfast hot food was only just warm.

Good location at around 5-10 minutes from the JR station, good comfort, excellent staff as everywhere in Japan, good breakfast at top floor with a panoramic view over the city and the mountains

Nothing at this price, really good quality/price ratio

The twin rooms were on the larger size for Japan and were comfortable. The hotel provided complementary amenities including cleanser, toner, moisturiser. They also provided free hot drinks and sleepwear. There is also laundry room. Hotel staff were friendly.

The hotel was about a 10 min walk from the station. One side of the hotel abuts on to the railway line. We were given the room that directly looked onto the railway line on the 7th floor. There was some train noise but it didn’t keep us awake at night. If you stay here suggest you ask for a room that isn’t directly next to the railway line.

convince, clean and roomy

not really. but if I could have, Onsen would be an amazing touch!

Short distance from Nagano Station. Easily able to walk with suitcases. Comfortable, basic room

Disappointing breakfast options available to western guests