Save your money, I promise you it is not worth it. Where do I even start? The communication was pointlessly confusing on how to enter and find the unit. When I got in, there were no instructions on WiFi, and when I wanted to use the fitness center or any of the amenities, there were zero instructions on that. I had to call the customer service number which was outsourced. The bed is SUPER CHEAP, it’s simultaneously too firm while being bouncy?? I had to put down an extra comforter that had stains on it just so I wouldn’t wake up with back pain. Speaking of stains, there were stains on the bedding, the extra comforter, a brown stain on my CLEAN towel, and stains on the pillow. The shower barely got “hot” and didn’t stay there long, even on the max heat. It’s also an apartment so if anyone is above you, you’ll hear them at 11pm — trust me. On top of all of this, they tell YOU to take the trash on your way out even though the housecleaning fee is exorbitant. These people make way too much money off of these properties to make it such a cheap experience. The convenience to Market Square isn’t worth it, spend your money on a reliable hotel instead.

Great place and great location. Will definitely stay again.

The only issue we had was the unit entry code kept asking for 6 digits but we only received a 4 digit code so we had to call to get a new code and the lock reset. Also, the wifi password was incorrect so that needed another phone call. Besides that, it was a great place and walking distance to downtown. Will stay again.

Great stay. made knoxville super accessible

Great location and extremely safe! Loved the gated car garage and coded walkway entrance!

Nice condo. Clean with convenient amenities. #1 aggravation was they only furnish thru streaming. No way to watch regular channels. Ie: Couldn’t watch Vols game or any other SEC football. They need to mention in their description that you must bring a fire stick to watch regular live TV. Had some concerns about the patio being unclean but they responded immediately & sent housekeeping. Nice place to stay, great accessibility to Market Square & Gay Street. Just OK for the price.

The location was good. There were not any kitchen towels. There were only two sets of silverware. There were only two towel sets. The communication was poor. Getting instructions on a text message would have been useful. Heating the pool would have been nice.

We almost had a perfect stay! I read the reviews ahead of time and saw where there was a common theme. . . the place was very clean but the communication and instructions were a big concern. I booked the apartment and I reached out ahead of time to make sure check-in would not be a problem since many reviews indicated it had been. They assured me they had improved their communication and I must admit, they have. The check-in instructions were very clear and easy to follow. The apartment was great and very clean. We stayed 3 days and on the last day our check-out was to be at 11am. My wife and I went to breakfast at 9am and when we came back at 10am our access code would no longer work. We went to the Lobby but they were closed. I tried to call and the number did not work. I sent a message but did not get an immediate reply. After 45 minutes, the housekeeper just happened to see us and noticed we were locked out. She was an angel and gave us access to the apartment. We were finally able to check out but had it not been for Jennifer, we would not have been able to check out on time. I did finally get a reply from my message through the app but that was after we had checked out of the apartment. Tucker is the management company and they really need to have someone onsite when these types of issues happen. I would stay there again but I will be very careful and will inquire more ahead of time for a phone number of a contact person if there is an issue.