Everything

Property is dirty and look horrible , nothing looks like the pictures in the website.

The fridge did not keep food cold and we lost all our cold cuts and salads we had planned to use for the weekend. Also, in the price Hotels gives you for the stay, it does not state there is an additional $35 fee that needs to be paid directly to the hotel and this does NOT include the $20 per night parking fees. Ended up paying over $500 for the two nights😡 Location was amazing but the bed was SUPER HARD and we slept horrible both nights.

Air conditioner did not work- stopped in the evening- it was so hot all night we couldn’t sleep- no windows to open- we told the office in the morning and they said they’d send someone at 9:30- waited til 10:30 no one showed up- so we checked out- very hot and humid in room. Dark Inside; Dirty floors, walls, ceilings, curtains; Old appliances, furniture, tub… Great location but needs updating

I'm good with the service

This was the worst experience I have had while traveling. Whom ever bought up all of the little independent motels throughout Hollywood beach and now consider themselves to be Hollywood beach hotels is absolutely horrible. The conditions of these rooms should be considered low grade. Nothing of the sort says hotel. Check in was the tiniest room where they squished 40 people in and a line out the door in the hot Florida sun for check in. And it took about an hour to check in. Check in for all the little motels is in a completely separate place than where you stay. Room service is only every 3 days. Breakfast on Expedia said 8-10am it was only 8-9am. Hollywood beach is a nice place to get away but this presumption of a hotel is not ok. When I went to the front desk to ask for a refund or new room they told me all sales are final after check in. I told the lady than they should show the place before payment. The kept $100 deposit and everything was already broken. I got to my first room and didn’t even want to sit down. Hair in the shower and bathroom, walls dirty and needed to be wiped. An a/c unit in the window of a door that led to the balcony’s get to is what I would call that. They moved us to a second room after telling me they were booked and asked if I wanted someone to come clean the room. I figured it would have been cleaned before I arrived. The second room was cleaner. I was horrible. My husband and I planned an overnight for our 7 year anniversary.

The hotel was good for the price. Definitely needed a little renovation but for the price it can’t be beat. Great location right next to the beach. However, the check-in was a little difficult to find, I wish Expedia would have a section to the address of the check-in.

The biggest issue we encountered was check-in. From not getting any notification that the check-in office is not located at the expected sight of our room, to just extreme delays in check-in. We showed up at 2:30 for check-in and we were not able to get a room until after 6. Not only was our room no longer at the sight we reserved for online, but there was no consideration for our displacement. It was just like too bad so sad. And that was the census throughout our entire experience, we just had to deal with it.

Extremely rude staff! Walked in zero greeting, after standign there for 5 minutes I asked for some assistance to check in, I was rudely told "I'm busy" Finally got checked in room is mediocore, could use some updates.Went to check out the next morning, and the morning staff also extremely rude. I do not recommend this location if customer service matters to you. I will not stay again

There are no utensils at all. Zero pans! You will need to have EVERYTHING if using the kitchen. There is an ant infestation and we saw 1 roach on the shower curtain. We all know that there is never just one so we had to shake our clothes and repack our suitcase.

Neighbors yelled and screamed all night. Broke the light our front of our unit. Called the office, no one would answer. I told them the next day, they didnt care at all. Super unsafe area, wouldnt recommend. Oh yeah, pee smell inside unit. Finally fo

Marco did a wonderful job of keeping us informed and being available if we had a problem.

We were fortunate enough to have the best view of the beach. Others not so much. Breakfast was included and offered the basics. Be sure to ask for the location when you check in. Expect to pay additional fees for parking. A really loud air conditioner, and some bugs lowered the star review

My room was in need of painting and was rough around the edges, but it was clean , the ability to use 4 or 5 different pools very close to hotel, and easy to access was very cool. I was surprised pool was not at the property l booked but in the end it really did not matter. Super large room , pretty quiet , it was fair for the price , and you can see they are working at improving it .

Excellent location, a few steps on the beach. This is 2 star motel, so my expectations were met. Very very old stuff in a room. But was clean. I saw a tiny ants near kitchen one day, but guy with fumigator came next day and they were gone. Breakfast was poor. Every day something was missing. At the first day we came and took 2 bananas (one for me and one for my daughter), a lady that works there took away one of them banana from me and said:" This banana belong to me, because it is a last one and I do not have bananas any more for you". Honestly, I was shocked:)

First... they DO NOT have accessible rooms at this location. All the rooms have bathtubs--no tiles showers as depicted in hotels website 2nd... the check in staff were nice enough. Line to check in but nit unexpected. To the issues:; Several days into our 12 day stay we asked to change rooms due to a major flooring issue that continued to worsen while we were there and an ant problem that developed in the pantry. THAT is when things got bad. The staff that came to see the problem were so incredibly rude. One lady in particular was loud about her judgements of us. We were moved to a room that was roach infested and the kitchen drawer was moldy amd falling apart. One of the dining chairs was completely broken. We asked for someone to come clean the mold and look at the srawer and chair but nobody ever came. The cleaning staff were very nice throughout the stay. I will try to add photos later

Was actually placed at the palms upon arrival. People, being loud, in the courtyard, in the middle of the night, happened on more than one occasion

good: - clean linens - location bad: - the room #1702 was very worn out - the bathroom ventilation did not work - the room had VERY strong smell of floor sanitation liquid. We could not get rid of this smell after keeping the door open for couple of hours. Probably the housekeeper tried to suppress the bathroom smells with too much sanitation liquid. - the breakfast did not have good healthy choices - the breakfast room was overcrowded - the guest queue for breakfast was very long around 8:10 am - there were no free tables for breakfast We selected this hotel because of the included breakfast but we had to leave without breakfast.

Terrible customer service. They charge for parking $20 per day. Rooms smelled like garbage.

Nothing to make a coffee with the coffee machine. Air conditioning very loud. No hair dryer in the room. Confortable bed and are clean. Chairs and table outside is nice to have.

Wow, I can't believe how bad it was. Do not stay here. Rude, dirty, flying alert. really, really bad.

Very close to the beach. First room we were given was smelly and dirty. Second room was much better but away from most amenities.

No glass and the price is just for the beach

The room was smelly as if an odor needed to be covered up intentionally. The walls floors entire room was dirty and worn. Bugs throughout the day, a musty moldy air about the place. Locks were flimsy, water pressure was horrible. Staff in the office were somewhat cordial outside of that other staffers not personable at all. It’s all about money of course with this company. I checked out early and checked into the Marriot Bonvoy!!! Now that’s a resort, beautiful!!! I would never recommend Hollywood By The Sea!!!

Great location close to the beach. Otherwise, not recommended. Old, dated, slippery floors, musty smell. Check in is at a different location. Worst issue was that the refrigerator was old and every hour, a loud pumping sound would occur that would last for about 30 seconds, waking us up from sleep.

The room was disgusting. It was the worst place I have ever seen. We took pictures to post a detailed description on all travel sites to warn other unsuspecting travelers. After seeing the room, we immediately returned to the office which was located in another building. The staff was awful even during check in. They also said they could not refund our money even though we were only in the room for 10 minutes. They offered us another room. If the management books people to stay in a room like that, how could we trust any property in their care? Against my better judgement, we went to see another room. Upon arriving at the other room, the woman's key wouldn't work. Another worker tried his key. It also, wouldn't work. They couldn't get the door open. We left. We tried to stay at another small place on the beach. This took hours of our vacation time. The independent small hotels were booked. After finding that other corporations bought up most of the other small places, we ended up staying at a chain that was way too expensive for us. After one night there, we had to switch hotels. For the next few nights, we stayed at a less expensive chain. It was still beyond our means. This experience caused us to lose time and money. Unbelievable. It is awful that corporations bought and neglect the small mom and pop hotels.

The apartment was on the second floor but it smelled dingy and moldy. Towel racks were missing. Full kitchen but no plates, glasses, silverware or anything to make it usable. Dripping shower. Dirty air vents. No room service unless you pay for it or wait every three days. Hard to find the office on the property. Parking is not free.

I showed up and the office was closed. I called the number on the sign and no one answered or returned my phone calls. The office is located blocks away from the property and the location is questionable.

Kitchen faucet was hanging and spray button missing. The fridge made a loud screeching noise, studied like someone was screeching. Although the back door was latched, the top part was inclined outward. There’s been an attempt to close it with a drywall screw. Oh!! The same window does not have a cover. I had to place a towel to cover the window. Lastly, it was inconvenient to have to go check in at another location. This should be on this hotel’s heading. One positive comment is that it’s close to Hollywood Beach.

The line to check in was 1hour and 10 minutes. Got my room key and walked 2 blocks to find the key was not programmed correctly. Walked back to get new key. The staff was nice but overwhelmed by the amount of people checking in. It’s the owners fault to have so many properties checking into a very small office. The room was not maintained and minus blinds in the bedroom.

All good

It’s my fault for not doing the proper info. Looked nice on the app. Got there looked totally different. Spend money I walked in and left right away couldn’t stay the night.