As I wrote in our check in experience, I think the staff should smile and make the tired clients feel good! Two used glasses were not removed overnight. One had to call for milk every morning to enjoy the coffee! Overall, the hotel lacked warmth...

As I wrote in our check in experience, I think the staff should smile and make the tired clients feel good! Two used glasses were not removed overnight. One had to call for milk every morning to enjoy the coffee! Overall, the hotel lacked warmth...

I found the staff extremely kind and helpful. They were quick to respond to any needs and requests we had during our stay. They would usually come to the room within a 5-7 minutes of placing a call. I would definitely stay again at this particular hotel and definitely would recommend it to my friends.

I found the staff extremely kind and helpful. They were quick to respond to any needs and requests we had during our stay. They would usually come to the room within a 5-7 minutes of placing a call. I would definitely stay again at this particular hotel and definitely would recommend it to my friends.

The check in was great, Mr. Moon was very friendly and explained in detail about the room. This was very helpful. The room was very clean and good location.

The check in was great, Mr. Moon was very friendly and explained in detail about the room. This was very helpful. The room was very clean and good location.

Clean, excellent service but still need training for a few staff. I have seen any staff who smiles…..when they greet.

Great Service but should offer better manu at the Lounge.

Great Service but should offer better manu at the Lounge.

The hotel was amazing - and super clean. You could tell it was well cleaned from everything including the Kid Clubroom.

The hotel was amazing - and super clean. You could tell it was well cleaned from everything including the Kid Clubroom.

I will recommend to my friends.

Excellent hotel! Only thing negative; bathroom, they should remodel

Nice looking lobby, washing machine in room was very convenient

Nice looking lobby, washing machine in room was very convenient

Great hotel. Will definitely stay again when next in Seoul.

Everything is nice

Everything is nice

It was perfect

It was perfect

Central location. Great service and great food available.

Central location. Great service and great food available.

Great Staff, Great Service. Great for getting round Seoul

I've been to many resorts around the world and this one tops it! First, the location. The hotel is accessible by airport limousine bus, Seoul metro subway, taxi, etc. We took the limousine bus since we had lots of bags and children to bring along. It was super easy to find the bus right outside the arrival gates at ICN and we were dropped off a few steps away from the hotel lobby. Took about two hours. The food. I loved the breakfast buffet at La Seine. It had options for everyone, including my French Canadian wife and kids. Loved the high quality protein, salad and fruit options. The hotel is also connected to the Lotte department store, at which the B1 underground food market has really cheap, but great food options as well. We had dinner there a few times. The amenities. The gym and the swimming pool were great! Gym is well equipped, I used the full set of dumbbells, incline step machine to get my daily workout in. The kids play lounge was also great for our 4 year old and our 7 month old. It was full of toys, virtual activity screens, etc. We also loved the fact that the hotel had a dedicated entrance to the Lotte World, so we could skip the lines and go in and out with our day pass. And lastly, the staff. I must say this is the friendliest, warmest, and the most professional hotel I've ever encountered in my life. Huge kudos to the management team and staff for maintaining such high quality guest experience. All in all, it was a perfect 5 night getaway for us!

I've been to many resorts around the world and this one tops it! First, the location. The hotel is accessible by airport limousine bus, Seoul metro subway, taxi, etc. We took the limousine bus since we had lots of bags and children to bring along. It was super easy to find the bus right outside the arrival gates at ICN and we were dropped off a few steps away from the hotel lobby. Took about two hours. The food. I loved the breakfast buffet at La Seine. It had options for everyone, including my French Canadian wife and kids. Loved the high quality protein, salad and fruit options. The hotel is also connected to the Lotte department store, at which the B1 underground food market has really cheap, but great food options as well. We had dinner there a few times. The amenities. The gym and the swimming pool were great! Gym is well equipped, I used the full set of dumbbells, incline step machine to get my daily workout in. The kids play lounge was also great for our 4 year old and our 7 month old. It was full of toys, virtual activity screens, etc. We also loved the fact that the hotel had a dedicated entrance to the Lotte World, so we could skip the lines and go in and out with our day pass. And lastly, the staff. I must say this is the friendliest, warmest, and the most professional hotel I've ever encountered in my life. Huge kudos to the management team and staff for maintaining such high quality guest experience. All in all, it was a perfect 5 night getaway for us!

good

good

Kind and professional staff, all timely services

Kind and professional staff, all timely services

Wonderful place to stay.

Wonderful place to stay.

Very clean facilities