Spacious hotel and lobby with nice bar /pool area. Lots of functions going on in function rooms. No shopping areas in close proximity. Pool is much smaller than pictures but still was nice.

Spacious hotel and lobby with nice bar /pool area. Lots of functions going on in function rooms. No shopping areas in close proximity. Pool is much smaller than pictures but still was nice.

Average hotel, better values in the area. It's a business hotel. We stayed one night to be near SFO for an international flight in the AM. It was a lot better back in the days it was owned by Sofitel. It is no longer upscale. The grounds are very nice, especially along the man-made lake. Half of the rooms face the lake. Ask for lake view. What I really disliked was that they put us in me an accessible room, I did not book nor did they inform me at check in? The restaurant is hit or miss, it was busy when we were there. I ordered a burger and fries, which was the worst I've ever had with cold dried out fries, I should have known better. There is a Shake Shack down the road for 1/3 the price. My SO ordered chicken Picatta which was very good. The restaurant service is good. The bar looked really poppin'. If you like bar scenes, this is definitely a good one. The restaurant water tastes terrible, showers are weak. Overall the Room was clean, plenty of power for devices, no bed bugs, but behind the headboard it was absolutely filthy. The bed at least for me was not comfortable and the pillows were sky high and too firm for me. I rolled up a towel and used it as pillow.The comforter did not breath. It traps all your heat and you end up sweating even if you turn the A/C way down. In summary, I would not stay here again for the price, its not a value. There are likely better values in the surrounding area if you are staying like we did to go to SFO the next day.

Average hotel, better values in the area. It's a business hotel. We stayed one night to be near SFO for an international flight in the AM. It was a lot better back in the days it was owned by Sofitel. It is no longer upscale. The grounds are very nice, especially along the man-made lake. Half of the rooms face the lake. Ask for lake view. What I really disliked was that they put us in me an accessible room, I did not book nor did they inform me at check in? The restaurant is hit or miss, it was busy when we were there. I ordered a burger and fries, which was the worst I've ever had with cold dried out fries, I should have known better. There is a Shake Shack down the road for 1/3 the price. My SO ordered chicken Picatta which was very good. The restaurant service is good. The bar looked really poppin'. If you like bar scenes, this is definitely a good one. The restaurant water tastes terrible, showers are weak. Overall the Room was clean, plenty of power for devices, no bed bugs, but behind the headboard it was absolutely filthy. The bed at least for me was not comfortable and the pillows were sky high and too firm for me. I rolled up a towel and used it as pillow.The comforter did not breath. It traps all your heat and you end up sweating even if you turn the A/C way down. In summary, I would not stay here again for the price, its not a value. There are likely better values in the surrounding area if you are staying like we did to go to SFO the next day.

Overall hotel is value . However bed mattress need to be change . Bed linen in poor condition as well

Overall hotel is value . However bed mattress need to be change . Bed linen in poor condition as well

Front desk was very difficult to get a hold of.

Beds were really small

Pleasant stay. The down in the comforters need replacing. We did eat in the restaurant the food was good and the drinks were strong. Downside: The ends of the feathers poked through the comforter. All in all pleasant stay.

Pleasant stay. The down in the comforters need replacing. We did eat in the restaurant the food was good and the drinks were strong. Downside: The ends of the feathers poked through the comforter. All in all pleasant stay.

Very nice hotel

Very nice hotel

A little loud because a party outside by the pool but other than that enjoyed my stay

Close to airport and cheap and well maintained

Very clean.

Property was well maintained and looked very elegant inside. However, when trying to speak to the front desk, I experienced getting hung up TWICE on my call with them. All I had asked was to confirm my reservation and a question, and immediately got hung up. I hope no one else will experience this as well and the staff learns to do better

Nice hotel with a convenient cafe for breakfast and decent restaurant. Nearby dining available.

I am a Bay Area local and decided to book a room because of an early morning appointment. I made sure to look for a highly rated, dog friendly hotel. I spent more than my average looking for a double room for one night. I am very disappointed in my purchase. There was not enough staff to help us with our bags. An additional parking fee and pet fee were added to the resort fee- which were not mentioned on the booking sight. If it was a high quality room I would have accepted those costs without judgement. However, the "pet floor" seems to have major issues. The carpet at the door entry was torn and frayed. The cabinetry was greasy and scuffed. The bathroom mirror had discolorations and dim lighting. When my mother went for a shower after using the pool, the water came out brown. There was one air vent for the room that reset to 75 degrees at midnight. I don't believe the booking price reflect the quality we received, much more motel room quality

I am a Bay Area local and decided to book a room because of an early morning appointment. I made sure to look for a highly rated, dog friendly hotel. I spent more than my average looking for a double room for one night. I am very disappointed in my purchase. There was not enough staff to help us with our bags. An additional parking fee and pet fee were added to the resort fee- which were not mentioned on the booking sight. If it was a high quality room I would have accepted those costs without judgement. However, the "pet floor" seems to have major issues. The carpet at the door entry was torn and frayed. The cabinetry was greasy and scuffed. The bathroom mirror had discolorations and dim lighting. When my mother went for a shower after using the pool, the water came out brown. There was one air vent for the room that reset to 75 degrees at midnight. I don't believe the booking price reflect the quality we received, much more motel room quality

Beautiful property, great staff, clean and quiet with also a great dining area. Would stay again.

There was nothing I didn't like

There was nothing I didn't like

Excellent location to nearby attractions. Always stay here on our trips to San Francisco.

Upon arrival and said that we had a reservation due to a birthday party and wanted early check in we were told that there was a room available and we need to pay $223. We said that we already paid via Expedia. He checked again and said yes he see that we paid already. He said that we need to pay $40 parking which is too much, when we asked if there is a discount for the birthday party he then asked his coworker and told that parking is waived.. I think that he needs more training and should know what is waived ahead of time before customers started checking in. E.g. Are you here for an event? If yes, he should know about the parking situation.. supervisor should give the staff notice of the days event and what to expect. Thanks

Upon arrival and said that we had a reservation due to a birthday party and wanted early check in we were told that there was a room available and we need to pay $223. We said that we already paid via Expedia. He checked again and said yes he see that we paid already. He said that we need to pay $40 parking which is too much, when we asked if there is a discount for the birthday party he then asked his coworker and told that parking is waived.. I think that he needs more training and should know what is waived ahead of time before customers started checking in. E.g. Are you here for an event? If yes, he should know about the parking situation.. supervisor should give the staff notice of the days event and what to expect. Thanks

Great stay!

Hotel is a little dated, plumbing issue for sure !(3" of water and soap scum 1 minute into the shower) . The breakfast buffet was embarrassing honestly. Ive had better free holiday in express breakfasts (and saved $38, lol)

Hotel is a little dated, plumbing issue for sure !(3" of water and soap scum 1 minute into the shower) . The breakfast buffet was embarrassing honestly. Ive had better free holiday in express breakfasts (and saved $38, lol)

Great place to stay

Great place to stay

The bathroom had a mold issue on the wall near the floor (bubbling paint areas and visible black areas). The tub also did not drain well while showering. The room vents were very dusty. I told the staff and I was upgraded to a nicer room, however, the next room while nice was musty (smelled like a smoker had used prior). Two lounge chairs by pool were broken and not able to adjust. One of the doors to access the pool with the pass did not work. I had paid extra for a late check out but then my card didn't work and I had to let them know. Overall, it seems this hotel needs significant upgrading and maintenance. I would not stay again or recommend.

The bathroom had a mold issue on the wall near the floor (bubbling paint areas and visible black areas). The tub also did not drain well while showering. The room vents were very dusty. I told the staff and I was upgraded to a nicer room, however, the next room while nice was musty (smelled like a smoker had used prior). Two lounge chairs by pool were broken and not able to adjust. One of the doors to access the pool with the pass did not work. I had paid extra for a late check out but then my card didn't work and I had to let them know. Overall, it seems this hotel needs significant upgrading and maintenance. I would not stay again or recommend.