Clean room. Friendly staff. Bed and pillows were not comfortable.

They treated me like dirt on the street. Disrespectful jerked the key card out of my hand in front of a customer.. really bad people

They treated me like dirt on the street. Disrespectful jerked the key card out of my hand in front of a customer.. really bad people

The stay was good, unfortunately it was a family death the reason for our stay.

The stay was good, unfortunately it was a family death the reason for our stay.

Arrived at 2:30am and Tiffany at the front desk would not let us in our room. She talked over me the entire time. Hands down the worst customer service I've ever had in my life. We had to go to a different hotel because "the system" wouldnt let her give us our room even though i paid for it.

Arrived at 2:30am and Tiffany at the front desk would not let us in our room. She talked over me the entire time. Hands down the worst customer service I've ever had in my life. We had to go to a different hotel because "the system" wouldnt let her give us our room even though i paid for it.

I stay here all the time when Im in Bristol Va Its nice room, clean, and affordable

I stay here all the time when Im in Bristol Va Its nice room, clean, and affordable

We walked up the outside stairwell and someone went the bathroom in there. It smelled like urine. Walked into the room and the first thing noticed a disgusting, nasty, dirty chair I would not sit on. There ws a rolling office chair there too that had the leather torn off of it. We did not put items on that either. The tv didn't work the first night. They couldn't fix it so had to wait till next day for maintenance. The refrigerator stopped working after 2 days. The faucet in tub always leaked, the bathroom sink would drain so slow it was constantly full. The beds were clean and the floors clean. A fee if you wanted your room cleaned. It was cheap. The service at front was very nice. The investors who bought this hotel needs to do regular maintenance. It shows they dont care to keep it up. I would od submitted pictures, but the app wouldnt let me. We tried to make the best of it, but in the end it wasn't worth trying to save money.

Well located for our purposes. (NASCAR race). Quiet hotel, other than road noise which is no worse than a lot of other places, but never heard neighbors. Good hot water, adequate water pressure. Staff very friendly. Bed was comfortable. Facility was clean but worn. Good parking. Pillows are a joke. Bring your own shampoo, etc. "Grab and go" breakfast a disappointment - just individually wrapped small muffins and bars. Seems to be kids/families living there and school bus comes and picks them up for school. Not sure what that is about. No housekeeping to our room for the 6 days we were there. Was there supposed to be? Did we have to ask? Shouldn't that have been clarified at check in or at reservation time?

Well located for our purposes. (NASCAR race). Quiet hotel, other than road noise which is no worse than a lot of other places, but never heard neighbors. Good hot water, adequate water pressure. Staff very friendly. Bed was comfortable. Facility was clean but worn. Good parking. Pillows are a joke. Bring your own shampoo, etc. "Grab and go" breakfast a disappointment - just individually wrapped small muffins and bars. Seems to be kids/families living there and school bus comes and picks them up for school. Not sure what that is about. No housekeeping to our room for the 6 days we were there. Was there supposed to be? Did we have to ask? Shouldn't that have been clarified at check in or at reservation time?

We walked up the outside stairwell and someone went the bathroom in there. It smelled like urine. Walked into the room and the first thing noticed a disgusting, nasty, dirty chair I would not sit on. There ws a rolling office chair there too that had the leather torn off of it. We did not put items on that either. The tv didn't work the first night. They couldn't fix it so had to wait till next day for maintenance. The refrigerator stopped working after 2 days. The faucet in tub always leaked, the bathroom sink would drain so slow it was constantly full. The beds were clean and the floors clean. A fee if you wanted your room cleaned. It was cheap. The service at front was very nice. The investors who bought this hotel needs to do regular maintenance. It shows they dont care to keep it up. I would od submitted pictures, but the app wouldnt let me. We tried to make the best of it, but in the end it wasn't worth trying to save money.

Staff was very friendly. They let us check in early so that we could get to the race in a timely manner. Property was also very clean.

Staff was very friendly. They let us check in early so that we could get to the race in a timely manner. Property was also very clean.

We had a very nice room only complaint I was bathroom was a little small but everything was clean and sanitary. Staff was fantastic

We had a very nice room only complaint I was bathroom was a little small but everything was clean and sanitary. Staff was fantastic

I was in a first floor 2-bed room for 1 night. Everything in the room was dingy looking or poorly painted over. Spiderwebs and sand in corners, floor dirty when wiped, ALL the towels had an unacceptable amount of hair or other things attached. I used a clean shirt for a towel... Curtains didn't go all the way to below the window on one side. I removed a cricket from the room. Noise travels. Bed was clean and locks were secure or else I would not have stayed. Staff was nice. Pay the extra $30 to stay somewhere else.

Staff wer very helpful

Staff wer very helpful

Great value for the price! Staff were very welcoming and helpful, especially Sandra. Loved the pool and kitchenette!

Was dirty

Our floors were filthy, the bathtub still had hair in it. Our towels were dirty.

Tv remote didn’t work, bathroom door wouldn’t shut, AC worked intermittently. Stove top didn’t work, trash was all over the breezeways, staff sometimes seemed bothered when asked for extra towels or anything else.

Our floors were filthy, the bathtub still had hair in it. Our towels were dirty.

Was dirty

Tv remote didn’t work, bathroom door wouldn’t shut, AC worked intermittently. Stove top didn’t work, trash was all over the breezeways, staff sometimes seemed bothered when asked for extra towels or anything else.

We stayed there for 1 night, and it was very dirty. Our feet were black from walking on that floor. The tub faucet was dripping all night. We did like the full size fridge, but the breakfast was horrible. We ended up getting breakfast from the ihop down the street.

We stayed there for 1 night, and it was very dirty. Our feet were black from walking on that floor. The tub faucet was dripping all night. We did like the full size fridge, but the breakfast was horrible. We ended up getting breakfast from the ihop down the street.

Not sure how deep supplies are for kitchen supplies but if a longer term stay, they try to accommodate requests.

The staff is very friendly. Everything a/c and utilities were all operational.

Not paying attention to detail. Lack of concern.