Great service

Great service

I didn’t feel like i was treated VIP

I didn’t feel like i was treated VIP

Quite a few issues with in-room dining because of their insufficient skills in English. Moreover, the housekeeping is sloppy: no evening service even if we compliantly placed the request on the door handle on both night before 5 PM. Other than that very pleasent. Value for money so so.

Quite a few issues with in-room dining because of their insufficient skills in English. Moreover, the housekeeping is sloppy: no evening service even if we compliantly placed the request on the door handle on both night before 5 PM. Other than that very pleasent. Value for money so so.

Needs a lot of improvement in staffs and services. Food and restaurants are disappointment as well. Room service took average of 50min.

Needs a lot of improvement in staffs and services. Food and restaurants are disappointment as well. Room service took average of 50min.

Concierge staff had terrible attitude!! That was the worst experience ever!!! We requested for baby bunk bed but the staff insisted we had to request this before checking in and they had no inventory whatsoever without checking. this was my fourth check in at this property and there was always a baby bunk bed provided nevertheless we never requested. He had a cranky and arrogant attitude which got me astonished!! Later one of the staffs provided us with adequate equipments but we wished the previous staff could have checked before saying he could never provide. Also the check in out staff didn’t know what was going on. Which took us longer than we should spend at those moments. Room service and house keeping was slow.. and wasnt accurate with their service. Breakfast menu should be updated once in a while. I would give this property one star or less

Concierge staff had terrible attitude!! That was the worst experience ever!!! We requested for baby bunk bed but the staff insisted we had to request this before checking in and they had no inventory whatsoever without checking. this was my fourth check in at this property and there was always a baby bunk bed provided nevertheless we never requested. He had a cranky and arrogant attitude which got me astonished!! Later one of the staffs provided us with adequate equipments but we wished the previous staff could have checked before saying he could never provide. Also the check in out staff didn’t know what was going on. Which took us longer than we should spend at those moments. Room service and house keeping was slow.. and wasnt accurate with their service. Breakfast menu should be updated once in a while. I would give this property one star or less

I was a pleasant stay

I was a pleasant stay

Wonderful atmosphere. Clean. Good food. View is good.. Kind.. Go again.

Wonderful atmosphere. Clean. Good food. View is good.. Kind.. Go again.

I am satisfied the stay but I think more benefits of F&B could be better for all travelers.

I am satisfied the stay but I think more benefits of F&B could be better for all travelers.

The relaxation pools inside the room was an added bonus.

Stayed in a premier suite. The Namsan hill view was excellent. All services and room quality were amazing during my stay.

Please save your money. If you are looking for a nice high end hotel, use the new Lottel Signiel Tower hotel. If you prefer location, Shilla hotel is more classy. The only reason to stay at the banyan tree is the outdoor pool which is really expensive. However, everything else is not worth it. VIP benefits stated by Expedia are meaningless at this hotel. We had the suite but it literally had no windows. A window in the bedroom but opened to some wall. Asked for some service such as extra coffee capsule but took forever. Wanted to use the golf range but they charged us. Wanted to use the indoor pool after checkout but they said no. There is a kids club but can't be used by hotel guests. Some of the food was served rather cold. Other food such as vegetables were noticeably dirty. In general, this is a club for members. If you are visting, I highly recommend the other hotels mentioned above. Staff are somewhat rude. There are some expectations for a high end hotel and they have failed in many ways.

The room condition was outdated. Staffs were not professional at all. I wished their nails were trimmed hair was well groomed. Room service was extremely slow took average 50 minutes. Room service food was cold and the food tasted like diner quality. Sheets were filthy and cheap. We brought our own wine but when we requested wine glasses they charged extra 5-10 bucks for cheap bar quality wine glasses. So disappointed!!!

The room condition was outdated. Staffs were not professional at all. I wished their nails were trimmed hair was well groomed. Room service was extremely slow took average 50 minutes. Room service food was cold and the food tasted like diner quality. Sheets were filthy and cheap. We brought our own wine but when we requested wine glasses they charged extra 5-10 bucks for cheap bar quality wine glasses. So disappointed!!!

Great place to take a rest. Fine service and room condition. Morning buffet is not available and indoor pool, gym are also closed due to Covid-19

Great place to take a rest. Fine service and room condition. Morning buffet is not available and indoor pool, gym are also closed due to Covid-19

Great hotel for family with great service. Little expensive but very private. Also with Gold Membership our family received a room upgrade

Great hotel for family with great service. Little expensive but very private. Also with Gold Membership our family received a room upgrade

Considering this is a 5-star hotel, I expected punctuality, to say the least. However, our check-in was delayed by 50 minutes, and their reason was because housekeeping wasn’t ready, which is an unreasonable excuse. By the time we got to our room, the shower booth was still wet (I assume it was from the cleaning), which left us unpleasant. On a different but related note, room service was horrible. I’ve had better tasting food at my neighborhood restaurant, and french fries we ordered were not crisp. McDonald’s has better fries than this place. For a 5-star hotel, I don’t think the expectations I had were extremely high. Just be punctual and elevate the food quality, at least better than that of McDonald’s.

Considering this is a 5-star hotel, I expected punctuality, to say the least. However, our check-in was delayed by 50 minutes, and their reason was because housekeeping wasn’t ready, which is an unreasonable excuse. By the time we got to our room, the shower booth was still wet (I assume it was from the cleaning), which left us unpleasant. On a different but related note, room service was horrible. I’ve had better tasting food at my neighborhood restaurant, and french fries we ordered were not crisp. McDonald’s has better fries than this place. For a 5-star hotel, I don’t think the expectations I had were extremely high. Just be punctual and elevate the food quality, at least better than that of McDonald’s.

Worth every penny! Location is amazing, you're in the city, about a mile from Itaewon and below Seoul Tower, but you feel like you're in a private setting as well, away from the hustle and bustle. The views from the room are unbeatable. One of the most spacious rooms I have ever stayed in. The facilities and amenities are unbeatable. The staff was extremely helpful and gracious.

It was clean and service desk was very helpful. Location was really off but I got the rental car so it was not a big deal.

It was clean and service desk was very helpful. Location was really off but I got the rental car so it was not a big deal.

Charming staff. Great massages at the spa. The room decor was dark but the room well laid out.

Staff was very kind, good location