Nice quiet room, but it was a little too warm for good sleeping. The breakfast was outstanding, and all of the staff personnel were friendly and eager to help. I would absolutely stay there again if I was in the are.

Nice quiet room, but it was a little too warm for good sleeping. The breakfast was outstanding, and all of the staff personnel were friendly and eager to help. I would absolutely stay there again if I was in the are.

Very disappointing.., we have stayed at Mercure in central London, 4 star, & also in Belgium, 4 star. Both were fantastic so booked this “4 star” without much hesitation. The hotel is at best 3 star. It is in serious need of upgrading especially the rooms & bathrooms. The drinks were overpriced & poorly mixed (I’ve never had aperol spritz with so little aperol & Prosecco, it was like drinking Perrier with a hint of orange). Food was mediocre. Room advertised as having free bottled water but none in rooms, fridges empty, & no offer of water by staff at check in, advertised with coffee maker & every photo of all room types shows a Nespresso machine, but none in room, just a kettle! Both other Necure hotels we went to advertised water & Nespresso & had them in rooms. 1st room we were given, lights on bedside didn’t work, & toilet seat & lid would not stay up. Changed room, with no apologies, & next room, lights were working & toilet lid stayed up but not seat!! Couldn’t face changing again! Given 2 room cards but only 1 worked…, took other back to reception..,. No apology & she didn’t ask if room ok this time even though she was same lady who changed our room only 10 mins previously. Air conditioning advertised in rooms did not work….set it at 15degs & still nothing!!! Would not stay again unfortunately & couldn’t recommend.

Very disappointing.., we have stayed at Mercure in central London, 4 star, & also in Belgium, 4 star. Both were fantastic so booked this “4 star” without much hesitation. The hotel is at best 3 star. It is in serious need of upgrading especially the rooms & bathrooms. The drinks were overpriced & poorly mixed (I’ve never had aperol spritz with so little aperol & Prosecco, it was like drinking Perrier with a hint of orange). Food was mediocre. Room advertised as having free bottled water but none in rooms, fridges empty, & no offer of water by staff at check in, advertised with coffee maker & every photo of all room types shows a Nespresso machine, but none in room, just a kettle! Both other Necure hotels we went to advertised water & Nespresso & had them in rooms. 1st room we were given, lights on bedside didn’t work, & toilet seat & lid would not stay up. Changed room, with no apologies, & next room, lights were working & toilet lid stayed up but not seat!! Couldn’t face changing again! Given 2 room cards but only 1 worked…, took other back to reception..,. No apology & she didn’t ask if room ok this time even though she was same lady who changed our room only 10 mins previously. Air conditioning advertised in rooms did not work….set it at 15degs & still nothing!!! Would not stay again unfortunately & couldn’t recommend.

The room was okay, but there was a noice coming from the toilet. When pushed quick gently on the flushing, the noise disappeared. The toilet door needed to be closed to be able to sleep.

The room was okay, but there was a noice coming from the toilet. When pushed quick gently on the flushing, the noise disappeared. The toilet door needed to be closed to be able to sleep.

Very high standard on service, bedroom, breakfast and food. Nice helpful staff. Location is good for parking (free), but a bit away from the center of Reims. Close to Pommery however. Recommended!

Very high standard on service, bedroom, breakfast and food. Nice helpful staff. Location is good for parking (free), but a bit away from the center of Reims. Close to Pommery however. Recommended!