This place is bad. Don’t stay here. There is a Homewood Suites in The Colony that is like 10 minutes away. 1. First room we had was 310. It smelled like mold and mildew so it made us gag. Told the front and they offer to spray something to cover the smell. We asked for another room. 2. Halls smell like cigarette smoke. 3. Back door stays open about half the time. 4. There were several half smoked cigarettes sat by the back door. Like someone left them to come finish the later. 5. Lady was screaming that here dogs were fighting at 10:30 at night. I called the front. They never came upstairs. Twenty minutes of her screaming and front desk never came upstairs. 6. Hotel is full of people that are most likely living there. 7. Hotel is just plain dirty. Like gunk on the walls and counters. Dirt and food under the edge of the cabinets.

Hotel was very clean and nice. Staff was excellent. Only thing was outside door was not secure. I guess the lock was broken but I am thinking that could be fixed easily. It was the c-entrance.

Hotel was very clean and nice. Staff was excellent. Only thing was outside door was not secure. I guess the lock was broken but I am thinking that could be fixed easily. It was the c-entrance.

This property is in need of renovation. It’s probably as clean as it’s going to get, but everything is old and in need of replacement. On the first night of our stay, our shower did not work, and it was not fixed until the afternoon of our second day, and so we couldn’t take a shower before leaving for our day’s activities. The water would run into the tub, so we stood in the tub and crouched to wash our hair. If we had been old or in any way not able-bodied, we could not have done this. (The tub stopper also did not work, so we couldn’t take a real bath.) The toilet also backed up, and my son had to look for a plunger in the lobby bathroom because there was no housekeeping staff working, and the front desk person was the only person, and that guy didn’t know if or where the hotel had a plunger. I was about to go across the street to Target at 11 pm to buy a plunger and a toolbox to fix the shower when my son found a plunger downstairs. If he hadn’t, we would have had no working bathroom at all — and the hotel was booked, so we couldn’t move rooms, we were told. After the bathroom repairs were made, our stay was as fine as it could be in an old, run down hotel property. (Elevators very slow, tile in bathroom very cracked, hallways had an overpowering smell of carpet shampoo or something trying to mask I don’t know what…) I expected more for what we paid for this hotel.

This property is in need of renovation. It’s probably as clean as it’s going to get, but everything is old and in need of replacement. On the first night of our stay, our shower did not work, and it was not fixed until the afternoon of our second day, and so we couldn’t take a shower before leaving for our day’s activities. The water would run into the tub, so we stood in the tub and crouched to wash our hair. If we had been old or in any way not able-bodied, we could not have done this. (The tub stopper also did not work, so we couldn’t take a real bath.) The toilet also backed up, and my son had to look for a plunger in the lobby bathroom because there was no housekeeping staff working, and the front desk person was the only person, and that guy didn’t know if or where the hotel had a plunger. I was about to go across the street to Target at 11 pm to buy a plunger and a toolbox to fix the shower when my son found a plunger downstairs. If he hadn’t, we would have had no working bathroom at all — and the hotel was booked, so we couldn’t move rooms, we were told. After the bathroom repairs were made, our stay was as fine as it could be in an old, run down hotel property. (Elevators very slow, tile in bathroom very cracked, hallways had an overpowering smell of carpet shampoo or something trying to mask I don’t know what…) I expected more for what we paid for this hotel.

The staff was really nice and good breakfast options. The cabinets were freshly painted. Comfortable beds. However we did find 2 crawlers. Otherwise clean room. Comfortable stay.

The staff was really nice and good breakfast options. The cabinets were freshly painted. Comfortable beds. However we did find 2 crawlers. Otherwise clean room. Comfortable stay.

Everywhere was clean the rooms was spacious enough for me and my children. They love this swimming pool and breakfast in the morning. The hotel employees were Great. Definitely will use them again when booking out of town just all of the accommodations were great and as expected.

Everywhere was clean the rooms was spacious enough for me and my children. They love this swimming pool and breakfast in the morning. The hotel employees were Great. Definitely will use them again when booking out of town just all of the accommodations were great and as expected.

Family of 8 and we selected the 2 bedroom suite with plenty of room and the pool was great and the hit tub couldve been warmer but all in all it was a really good tine for everyone

Family of 8 and we selected the 2 bedroom suite with plenty of room and the pool was great and the hit tub couldve been warmer but all in all it was a really good tine for everyone

My stay was very pleasant. The rooms are spacious and well kept. Never had luggage carts available which was a little inconvenient given the length of our stay but the breakfast was nice, the location great.

My stay was very pleasant. The rooms are spacious and well kept. Never had luggage carts available which was a little inconvenient given the length of our stay but the breakfast was nice, the location great.

The property has potential but more of it needs to be updated. The best thing about the hotel was the lobby and the patio/pool/court area. The rooms are outdated, my shower was nasty and had old holes that seem to have been cheaply fixed in the past and were now opening back up. Sooooo much animal hair in this establishment. The cleaning people left my door open after cleaning and when I addressed it the front desk was extremely nonchalant about it. I left around 10 that morning and didn’t return until around 7:30 that evening. The bed was made and everything was restocked which meant they’d been in there but my door was visibly still open when I returned. The area is a great area but I wouldn’t stay there again unless it was remodeled and had better workers in place. Definitely didn’t give the typical Hilton feel.

First room was hot and sitting on 65. The first thing I noticed was what looked like 15 hammer marks on fridge. Asked for another room and AC worked but wouldn’t go off. If turned up to 72 from 65 the heater came on. Had to keep at 65. The room smelled. My daughter thought it smelled like it had been flooded. I spayed often but to no avail. Our pull out sofa was broken. The rooms need maintenance

The property has potential but more of it needs to be updated. The best thing about the hotel was the lobby and the patio/pool/court area. The rooms are outdated, my shower was nasty and had old holes that seem to have been cheaply fixed in the past and were now opening back up. Sooooo much animal hair in this establishment. The cleaning people left my door open after cleaning and when I addressed it the front desk was extremely nonchalant about it. I left around 10 that morning and didn’t return until around 7:30 that evening. The bed was made and everything was restocked which meant they’d been in there but my door was visibly still open when I returned. The area is a great area but I wouldn’t stay there again unless it was remodeled and had better workers in place. Definitely didn’t give the typical Hilton feel.

First room was hot and sitting on 65. The first thing I noticed was what looked like 15 hammer marks on fridge. Asked for another room and AC worked but wouldn’t go off. If turned up to 72 from 65 the heater came on. Had to keep at 65. The room smelled. My daughter thought it smelled like it had been flooded. I spayed often but to no avail. Our pull out sofa was broken. The rooms need maintenance

The overall feel of the hotel was okay, the suite was spacious and had a kitchen, living room, etc. but it seems like they’ve been slacking as far as cleaning and maintenance of the appliances, bedding, and bathroom. The garbage disposal didn’t work, there were fruit flies and other water bugs in the sink drains, and the ice maker in the freezer didn’t work. The bathtub appeared to be in need of a good scrubbing, as well as the bedding having some stains or possibly not have been changed between the previous guest, and myself. The complimentary breakfast was also mediocre at best, and very underwhelming. For the price of the room each night, I would certainly have expected a higher degree of cleanliness and general upkeep to keeping the rooms as nice and comfortable for the guests.

The overall feel of the hotel was okay, the suite was spacious and had a kitchen, living room, etc. but it seems like they’ve been slacking as far as cleaning and maintenance of the appliances, bedding, and bathroom. The garbage disposal didn’t work, there were fruit flies and other water bugs in the sink drains, and the ice maker in the freezer didn’t work. The bathtub appeared to be in need of a good scrubbing, as well as the bedding having some stains or possibly not have been changed between the previous guest, and myself. The complimentary breakfast was also mediocre at best, and very underwhelming. For the price of the room each night, I would certainly have expected a higher degree of cleanliness and general upkeep to keeping the rooms as nice and comfortable for the guests.

It’s a really old property and desperately needs maintenance and updating. It works for a short stay, but I would choose somewhere else for longer than 1-2 nights.

It’s a really old property and desperately needs maintenance and updating. It works for a short stay, but I would choose somewhere else for longer than 1-2 nights.

Service was really good. Condition of the room was dirty (walls, floors and and bathroom door). Bathroom door didnt fully close, but besides that an OK stay

Service was really good. Condition of the room was dirty (walls, floors and and bathroom door). Bathroom door didnt fully close, but besides that an OK stay

Nice hotel, need to improve in cleaning outside in the pool and the bbq zone, the people In the hotel were very kindly.

Nice hotel, need to improve in cleaning outside in the pool and the bbq zone, the people In the hotel were very kindly.

Overall room was nice expect for finding strands of black hair in the bed and tub. Ill probably bring my own personal sheets and pillowcases my next stay.

Overall room was nice expect for finding strands of black hair in the bed and tub. Ill probably bring my own personal sheets and pillowcases my next stay.

Great rooms. Helpful staff. Excellent breakfast bar. Family-friendly.

Great rooms. Helpful staff. Excellent breakfast bar. Family-friendly.

Decent place

Decent place

Room service would not come in unless we were present so we had to ask for sheets several times.