Our stay was great, except our fridge was broken

Our stay was great, except our fridge was broken

When I arrived at the hotel when I check in I realized that I didn’t book the hotel for 2 more nights and I wanted to add another night. I understand that was an error on my end but the receptionist at that time advised me that they could not add another room due to all the suites being filled. I was also told I could not add any additional nights due to that exact room being booked for those 2 nights I was requesting. As I settled my luggage in my room I went on my phone and found 2 reservation available (hotels) on the third party app and 3 rooms available on the actual hotel website. I added them with no assistance from the very rude unhelpful receptionist down stairs. As I was going to check out and check in for my second stay yet again I was treated with another rude receptionists who hardly gave me any information. I thought they were going to give me another suite but instead they let me stay in the same room which what I originally asked for but was denied due to false information and the staff not wanting to assist me at the time of my check in. The second receptionist at the time then went to add do you know the rate of the room for the 2 additional night very sarcastically and very rudely making it seem that I could not afford a suite due to being Hispanic. I just want to add that there is a difference of informing how much the rate is and judging and making rude comments. The room tv remote didn’t work. Pillows had no fluff. Poor water pressure no tissues in box.

When I arrived at the hotel when I check in I realized that I didn’t book the hotel for 2 more nights and I wanted to add another night. I understand that was an error on my end but the receptionist at that time advised me that they could not add another room due to all the suites being filled. I was also told I could not add any additional nights due to that exact room being booked for those 2 nights I was requesting. As I settled my luggage in my room I went on my phone and found 2 reservation available (hotels) on the third party app and 3 rooms available on the actual hotel website. I added them with no assistance from the very rude unhelpful receptionist down stairs. As I was going to check out and check in for my second stay yet again I was treated with another rude receptionists who hardly gave me any information. I thought they were going to give me another suite but instead they let me stay in the same room which what I originally asked for but was denied due to false information and the staff not wanting to assist me at the time of my check in. The second receptionist at the time then went to add do you know the rate of the room for the 2 additional night very sarcastically and very rudely making it seem that I could not afford a suite due to being Hispanic. I just want to add that there is a difference of informing how much the rate is and judging and making rude comments. The room tv remote didn’t work. Pillows had no fluff. Poor water pressure no tissues in box.

Our stay was uneventful and this is a compliment. Clean room, good service, and a solid breakfast buffet. The staff was friendly and helpful.

Our stay was uneventful and this is a compliment. Clean room, good service, and a solid breakfast buffet. The staff was friendly and helpful.

Very clean loved itn

Very clean loved itn