Air conditioner was not working. Told the front desk and they said they would send someone up right away. We left to go into the city upon arriving back our room was still 80 degrees. We went to the front desk and they gave us a new room. However, same issue. So the room never dropped less than 80 degrees! I believe they either shut the air off throughout the building or they need a new system!

Air conditioner was not working. Told the front desk and they said they would send someone up right away. We left to go into the city upon arriving back our room was still 80 degrees. We went to the front desk and they gave us a new room. However, same issue. So the room never dropped less than 80 degrees! I believe they either shut the air off throughout the building or they need a new system!

I coudnt sleep because of AC was not working at that moment. Tempurture was above 80, I was sweating. I called front desk and he said somebody will stop by to fix. I waited an hour, nobody came. I called front desk again and he said he will send somebody. I waited another hour, he called my room and said he will change another room. I got another room key, and when open the door, somebody was sleeping, we were sursprised and he yelled at me. I was so mad not only because he gave me an occupied room, but he’s attitude. He said it is not his fault,it is systems fault. Never said sorry.he said it could happened and ed for refund, but he give me refund because manager wasn’t there. He said manager will come 7:30am. I waited 7:30am manager wasn’t there. He said he will come at 9:00am. Therefore, I could’t sleep 9:00am, and hotels.com said I can’t get refund because manager Is not at hotel. This is so ridiculous. The front guy name is Hamilton.

I coudnt sleep because of AC was not working at that moment. Tempurture was above 80, I was sweating. I called front desk and he said somebody will stop by to fix. I waited an hour, nobody came. I called front desk again and he said he will send somebody. I waited another hour, he called my room and said he will change another room. I got another room key, and when open the door, somebody was sleeping, we were sursprised and he yelled at me. I was so mad not only because he gave me an occupied room, but he’s attitude. He said it is not his fault,it is systems fault. Never said sorry.he said it could happened and ed for refund, but he give me refund because manager wasn’t there. He said manager will come 7:30am. I waited 7:30am manager wasn’t there. He said he will come at 9:00am. Therefore, I could’t sleep 9:00am, and hotels.com said I can’t get refund because manager Is not at hotel. This is so ridiculous. The front guy name is Hamilton.

The place was very clean - and it loooks fancy as well the staff were very nice and friendly - room service was excellent clean towels every day

Good place

The staff at this establishment were really helpful when i had questions and didn’t hesitate to change my room when i informed them that the ac didn’t work.

Good property with a few hiccups! The first problem was at check-in; I reserved a double and when i arrived i was told the contrary. A double was not available and there will be a surcharge of $25 for a cot. When i showed the employee my reservation, a cot was provided at no extra fee. I felt a little bit gaslighted. Later that night, someone tried to open the door with a key card but the latch was on, when i called the desk service i was told that it was one of the employees checking if the room was empty. Strange because don't they have a system indicating if whether a room is occupied or not? But what do I know? An overall nice hotel but there are some improvement to be made when it comes to customer service.

The one of the elevated quit working on the lobby floor so the other one would not come down, untill some one came down on them and we lost cold water for about half hour other then that fine

My room had terrible AC. Had to call the front desk multiple times during the day to have them check the AC. They would “fix it” and a couple hours later it would stop working again.

House keeping definitely needs improvement. The room was dusty and the bathrooms fixtures were gross. The shower head was full of that pink nasty water build up. The room got so hot at night. I called the front desk to let them know the ac wasn’t working. Maintenance came up and said the hotel purposely has the AC set so that guests can’t change it. He had to remove a panel from the site of the AC to show my husband how he could reset it himself.

Quick and easy stay - Iimited food options once there but good for an overnight stay.

Quick and easy stay - Iimited food options once there but good for an overnight stay.

Very clean… great staff

Very clean… great staff

I did like everything. It was a very nice experience staying there. Thank you.

I did like everything. It was a very nice experience staying there. Thank you.

Staff Very Professional

Sound proof needed from outdoor road/traffic. Staff friendly and room clean up good Only issue is that the complimentary shower gel/ shampoo/ conditioner needs to be verified. The shower gel was empty when we checked in and was not verified at clean up

Sound proof needed from outdoor road/traffic. Staff friendly and room clean up good Only issue is that the complimentary shower gel/ shampoo/ conditioner needs to be verified. The shower gel was empty when we checked in and was not verified at clean up

Absolutely nothing, the hotel should be torn down and hire completely new staff. Just the worst.

Absolutely nothing, the hotel should be torn down and hire completely new staff. Just the worst.

The hotel overall was nice. Warm cookies at check in were good. Room was clean, but had some cosmetic fixes that needed to be redone correctly. The window was also not secured, there could be issues with other people, as the window opened with no screen. They had full size shampoo, conditioner, body wash and lotion, though the conditioner was empty. This hotel is right off the expressway, which was nice, but not easy to get back to from Manhattan as you have to drive thru the neighborhood and around the hotel to the expressway again to get back.

Needs some updating but the services and especially the restaurant was excellent. Close to where we needed to go in NY.

Needs some updating but the services and especially the restaurant was excellent. Close to where we needed to go in NY.

The hotel overall was nice. Warm cookies at check in were good. Room was clean, but had some cosmetic fixes that needed to be redone correctly. The window was also not secured, there could be issues with other people, as the window opened with no screen. They had full size shampoo, conditioner, body wash and lotion, though the conditioner was empty. This hotel is right off the expressway, which was nice, but not easy to get back to from Manhattan as you have to drive thru the neighborhood and around the hotel to the expressway again to get back.

Requiring important maintenance and improvements. The A/C broke in the middle of the night and staff had to come help restart it. Apparently it is a common occurrence. The pool is in repair so it is closed. Only one out of two treadmills is functional. It is OK hotel for the price.

Requiring important maintenance and improvements. The A/C broke in the middle of the night and staff had to come help restart it. Apparently it is a common occurrence. The pool is in repair so it is closed. Only one out of two treadmills is functional. It is OK hotel for the price.

Choose this hotel for the location near Yankee Stadium. No microwave in the room. They stopped serving tea/coffee at 9:30 but failed to mention this at check in.

Choose this hotel for the location near Yankee Stadium. No microwave in the room. They stopped serving tea/coffee at 9:30 but failed to mention this at check in.

Great hotel and amenaties.

Great hotel and amenaties.