Offered breakfast but wasn’t even ready during scheduled times. Walking in with bags of food. Not very professional

Through out my stay for 2 nights and 2 days there was no WIFI connection and running water All guests were unable to shower or use the rest room. Ridiculous! I spoke to the girl in the front reception she said there was nothing she could do. I asked for a refund she said mail a certain office which I did a week later no response or apology. Never going BACK!

Lots to say. First day, arrived & my key didn’t work so they moved me to another room, found it wasn’t the king bed i booked so they moved me to another room. 3rd room in one day, then the water wasn’t working that it would be on in a few hours.. cool.. day 2 was fine until end of day where the water wasn’t working again and asked downstairs & they said they didn’t know when it would be back on.. i asked again morning of day 3 to which they still didn’t know & I had to shower & do basic necessities. Reached out to Hotels.com and they requested a refund on my behalf due to this ugly & disgusting situation i was in and the hotel DECLINED to refund at least one night which was $47-$48. There are no signs outside the hotel to indicate the name of the hotel, very loud & noisy outside, diapers all around the parking lot & outside people’s room. very gross & HIGHLY DO NOT recommend staying here

Lots to say. First day, arrived & my key didn’t work so they moved me to another room, found it wasn’t the king bed i booked so they moved me to another room. 3rd room in one day, then the water wasn’t working that it would be on in a few hours.. cool.. day 2 was fine until end of day where the water wasn’t working again and asked downstairs & they said they didn’t know when it would be back on.. i asked again morning of day 3 to which they still didn’t know & I had to shower & do basic necessities. Reached out to Hotels.com and they requested a refund on my behalf due to this ugly & disgusting situation i was in and the hotel DECLINED to refund at least one night which was $47-$48. There are no signs outside the hotel to indicate the name of the hotel, very loud & noisy outside, diapers all around the parking lot & outside people’s room. very gross & HIGHLY DO NOT recommend staying here

No water for 2 days , wasps inside of our room, 45 min just to check in, a/c and fridge wasn’t working and no t even a microwave

No water for 2 days , wasps inside of our room, 45 min just to check in, a/c and fridge wasn’t working and no t even a microwave

They wear extremely rude. We arrived at hotel at 9pm (check in starts at 3) and was told to have a seat because its going to be a while due to no rooms being available. I had a reservation and my room was paid for prior to arrival. I simply asked why? And the front attendant LARRY loudly replied I shouldn’t have said anything, because now im going back and forth with you instead of trying to find a room. He was very rude and disrespectful, he wouldn’t even give me his name as i was contacting hotels.com…another employee a young lady walked up and i asked her his name. He walked off laughing saying i don’t have time for this. I was so disappointed and had to relocate to another hotel last minute. Very unprofessional and i WOULD NOT RECOMMEND

They wear extremely rude. We arrived at hotel at 9pm (check in starts at 3) and was told to have a seat because its going to be a while due to no rooms being available. I had a reservation and my room was paid for prior to arrival. I simply asked why? And the front attendant LARRY loudly replied I shouldn’t have said anything, because now im going back and forth with you instead of trying to find a room. He was very rude and disrespectful, he wouldn’t even give me his name as i was contacting hotels.com…another employee a young lady walked up and i asked her his name. He walked off laughing saying i don’t have time for this. I was so disappointed and had to relocate to another hotel last minute. Very unprofessional and i WOULD NOT RECOMMEND

Booked through Hotel.com, fully paid in advance but no rooms available when I got there - after 10pm forcing me to find another hotel.

Hotel needs updating and renovation. Staff was very nice.

Worse hotel ever I don’t recommend it for anybody. There was never a manager on site and nothing was ever tooken serious. Then they tried to scam my friends credit card saying we owed $800 after we checked out. Be careful with these cheap ass hotels. It’s cheap ass people who run them

Hotel needs updating and renovation. Staff was very nice.

Booked through Hotel.com, fully paid in advance but no rooms available when I got there - after 10pm forcing me to find another hotel.

Worse hotel ever I don’t recommend it for anybody. There was never a manager on site and nothing was ever tooken serious. Then they tried to scam my friends credit card saying we owed $800 after we checked out. Be careful with these cheap ass hotels. It’s cheap ass people who run them

The place it’s not same as pictures on the website. Very smelly and the carpet was wet. Toilet very old and dirty. The parking area dirty too, and feel very unsafe.

The place it’s not same as pictures on the website. Very smelly and the carpet was wet. Toilet very old and dirty. The parking area dirty too, and feel very unsafe.

The woman answering the phone did not even know the Exit number off the main 10 freway. Incredible.

The woman answering the phone did not even know the Exit number off the main 10 freway. Incredible.

The Wi-Fi here was not dependable. It worked well in some places and not in others. They may need to hire more people to clean the rooms because daily room cleaning was not available because of worker shortage. While my stay wasn't bad it could have been a lot better with these improvements of strengthening the Wi-Fi and having a few more cleaning staff.

The Wi-Fi here was not dependable. It worked well in some places and not in others. They may need to hire more people to clean the rooms because daily room cleaning was not available because of worker shortage. While my stay wasn't bad it could have been a lot better with these improvements of strengthening the Wi-Fi and having a few more cleaning staff.

Had to wait 2 hours after 3 pm to get a room And when arrived was told by hotel attendant 2 find somewhere else to stay , this after driving from Florida to Mississippi then Gulfport to this place in the Houston area . After prepaying the room. But after a long wait was given 1 room in a 3rd floor. They have no luggage carrier and ended up making 8 trips to my car , to oral my things in to that 3rd floor room .

Had to wait 2 hours after 3 pm to get a room And when arrived was told by hotel attendant 2 find somewhere else to stay , this after driving from Florida to Mississippi then Gulfport to this place in the Houston area . After prepaying the room. But after a long wait was given 1 room in a 3rd floor. They have no luggage carrier and ended up making 8 trips to my car , to oral my things in to that 3rd floor room .

Dog owners not picking up after bathroom break.

They never cleaned my room the entire 5 days I was there even after a made several requests.

Only I can say about this property, is it need a good management to make changes and amendements it needed

The uniqueness about this hotel. Everyone was nice and understanding. I'm definitely going back again

Toilet was clogged the entire stay . Everything was unplugged. Microwave didn’t work . There was not soap or shampoo both dispenseries were empty. Rooms were not cleaned up when we left and towels were not replaced. -10000/10 don’t recommend

This is not a sonesta and when I called he said it was.There was no sign that said it was..

Horrible

Great

This has to be the most horrible hotel . I have no idea how they are up and running .

Good value. Wifi didn't work and TV stopped working too. But staff was very friendly and the room was clean.