Was fantastic beds comfy ! Pillows great ! Lush bathrobes

Was fantastic beds comfy ! Pillows great ! Lush bathrobes

Pleasant but the door was not equipped with any rubber to stop the noise from coming in the room.

Pleasant but the door was not equipped with any rubber to stop the noise from coming in the room.

Beautiful location.

Great calm stay and comfortable beds! Nice view of lake and hot tub was good too!

It’s a lovely hotel but needs a bit more upgrading for $190/night! The toilet seat in our room was loose and would shift us off. Also the cleaning product used on the tile floor in the room and in the bathtub made them both VERY slippery! This product needs to be reconsidered as both of us almost fell in the tub. When I mentioned these issues at checkout, the person working didn’t seem concerned and didn’t make a note of them. This was disappointing. Also the breakfast room is very small and VERY hot. A super spreader room if anyone has the flu or Covid. Windows could be opened but often were not. The hot tub was VERY hot and when asked if it could be turned down, the response was they would ‘let maintenance know’. It wasn’t enjoyable at the temperature it was. And despite claims of ‘towels available’ we had to ask for them.

It’s a lovely hotel but needs a bit more upgrading for $190/night! The toilet seat in our room was loose and would shift us off. Also the cleaning product used on the tile floor in the room and in the bathtub made them both VERY slippery! This product needs to be reconsidered as both of us almost fell in the tub. When I mentioned these issues at checkout, the person working didn’t seem concerned and didn’t make a note of them. This was disappointing. Also the breakfast room is very small and VERY hot. A super spreader room if anyone has the flu or Covid. Windows could be opened but often were not. The hot tub was VERY hot and when asked if it could be turned down, the response was they would ‘let maintenance know’. It wasn’t enjoyable at the temperature it was. And despite claims of ‘towels available’ we had to ask for them.

My husband and I spent 2 nights. We were on ground floor and enjoyed the view of the lake and being able to just walk out of our room over to the lake. Room was comfortable and quiet. Everything was there that was needed. Only negative comment would be that the carpet had many stains and could have done with a cleaning. Breakfast was buffet with a well replenished array of food. Waffles, croissants, raisin bread, muffins, hard boiled eggs, yogurt, fruit, cereals. Assortment of juices, tea, coffee. Plenty of outdoor parking. Only 12 minute drive to Departure Bay Ferry Terminal. Staff were friendly and professional. Enjoyed our stay.

My husband and I spent 2 nights. We were on ground floor and enjoyed the view of the lake and being able to just walk out of our room over to the lake. Room was comfortable and quiet. Everything was there that was needed. Only negative comment would be that the carpet had many stains and could have done with a cleaning. Breakfast was buffet with a well replenished array of food. Waffles, croissants, raisin bread, muffins, hard boiled eggs, yogurt, fruit, cereals. Assortment of juices, tea, coffee. Plenty of outdoor parking. Only 12 minute drive to Departure Bay Ferry Terminal. Staff were friendly and professional. Enjoyed our stay.

The staff was so pleasant and helpful. Was a great stay and can’t wait to do it again

Wonderful selection for breakfast

Great stay. Employees are Great

Very quiet

Great for a late night checkin, and a great place to stay before or after an early morning departing or late evening arriving ferry from Vancouver.

Very good. I want to go back for my next trip to Nanaimo. Quiet and very nice lake view and neat. Except they need to clear the drain in a bathroom. Both bathtub and sink was not draining well.

Very nice and Quiet

Best place to stay in Nanaimo, right on the lake with a wonderful spa and free breakfast. Great front desk service. Have booked for next year and can't wait to return.

Great view of the lake. Nice to have robes in rooms. Breakfast was a bonus

A great property and a lovely location on a little lake. Stay was quiet, breakfast was plentiful , and close to the ferry for departure. Win-win-win all around :-)

Quiet, clean hotel overlooking Long Lake, although we only stayed one night it was pleasant.

If you’re looking for a clean, comfortable place to overnight this will do. While they charge for pets, I was ok with this but no mention of add on for parking on my reservation or at check in. Instead a surprise $10 plus gst was added. Breakfast is minimal and staff can’t be bothered to look after you so expect more of a grab and go.

If you’re looking for a clean, comfortable place to overnight this will do. While they charge for pets, I was ok with this but no mention of add on for parking on my reservation or at check in. Instead a surprise $10 plus gst was added. Breakfast is minimal and staff can’t be bothered to look after you so expect more of a grab and go.

The property was overall a good experience, very comfortable beds, parking was great and everything was clean. The only negative was the continental breakfast. The eggs were cold, and no bacon or sausage but did have waffles which was great!

The property was overall a good experience, very comfortable beds, parking was great and everything was clean. The only negative was the continental breakfast. The eggs were cold, and no bacon or sausage but did have waffles which was great!

Great stay, thanks to James Great to do paddle boarding at the lake

Great stay, thanks to James Great to do paddle boarding at the lake

For the price they charge they should offer a better breakfast and free water toy use.

Ok nice rooms however should I have to pay for parking seems ridiculous.

For the price they charge they should offer a better breakfast and free water toy use.

Great

Ok nice rooms however should I have to pay for parking seems ridiculous.