Place needs a good cleaning. Dining room chairs need a good cleaning or replaced. Breakfast was ok, not great. Evening staff personnel were great though. Quick to please.

Place needs a good cleaning. Dining room chairs need a good cleaning or replaced. Breakfast was ok, not great. Evening staff personnel were great though. Quick to please.

This was one of the dirtiest places I have stayed in a long time. I have stayed at many country inn and suites. If this was my 1st I would never stay in one again. The place stunk and was very dirty. The bathroom door didn’t even shut. They didn’t have any usb chargers in the room. The shower/tub was very slippery about fell and the tub backed up during a shower above my ankles. It should have been a $39.95 a night room not well over a $100. Waste of money and felt dirty even after a shower.

This was one of the dirtiest places I have stayed in a long time. I have stayed at many country inn and suites. If this was my 1st I would never stay in one again. The place stunk and was very dirty. The bathroom door didn’t even shut. They didn’t have any usb chargers in the room. The shower/tub was very slippery about fell and the tub backed up during a shower above my ankles. It should have been a $39.95 a night room not well over a $100. Waste of money and felt dirty even after a shower.

We had no issues with the room, lobby was clean and front desk friendly. Would stay there again!

We had no issues with the room, lobby was clean and front desk friendly. Would stay there again!

The staff was very friendly and met all of our needs without hesitation!! The room was certainly acceptable for our needs. We enjoyed our time and will not hesitate to book a return visit when attending another South Bend Cubs game!

The staff was very friendly and met all of our needs without hesitation!! The room was certainly acceptable for our needs. We enjoyed our time and will not hesitate to book a return visit when attending another South Bend Cubs game!

There was rarely any staff at the front desk and I had to wait 10 minutes the first time and 20 minutes the second time before they returned and then the staff member had the audacity to be rude to me regarding the situation. I was late for work because it took 55 minutes to check in. First attempt/key card did not work. Second attempt/key card gave me access to a room that had not been cleaned at all. Third attempt/key card was for a room with sticky floors, sticky surfaces, and a sticky remote---I just gave up and cleaned it myself. Cleaning staff slammed doors instead of closing them. During the 3rd day of a 4 day stay, they began replacing the room door locks on my floor. There was no mention of this during check in or when I made the reservation. I was working third shift at a nearby hospital and needed to sleep during the day while they pounded and drilled for hours and hours over two days. Check out was quicker, but key card access from the parking lot to my side of the building was terminated before I checked out, which required walking all the way around to the front of the building to get the rest of my luggage. I spoke with the general manager and he did not seem to understand that, as a paying customer at his hotel, I was entitled to a reasonably quick check in and a room where I could actually sleep.... he just made excuses and pointed out things I could have done to make the situation better. He was completely tone deaf to my basic customer expectations.

There was rarely any staff at the front desk and I had to wait 10 minutes the first time and 20 minutes the second time before they returned and then the staff member had the audacity to be rude to me regarding the situation. I was late for work because it took 55 minutes to check in. First attempt/key card did not work. Second attempt/key card gave me access to a room that had not been cleaned at all. Third attempt/key card was for a room with sticky floors, sticky surfaces, and a sticky remote---I just gave up and cleaned it myself. Cleaning staff slammed doors instead of closing them. During the 3rd day of a 4 day stay, they began replacing the room door locks on my floor. There was no mention of this during check in or when I made the reservation. I was working third shift at a nearby hospital and needed to sleep during the day while they pounded and drilled for hours and hours over two days. Check out was quicker, but key card access from the parking lot to my side of the building was terminated before I checked out, which required walking all the way around to the front of the building to get the rest of my luggage. I spoke with the general manager and he did not seem to understand that, as a paying customer at his hotel, I was entitled to a reasonably quick check in and a room where I could actually sleep.... he just made excuses and pointed out things I could have done to make the situation better. He was completely tone deaf to my basic customer expectations.

Honestly, for the price and lication its a great value hotel, yes it could have a more modern feel and it is being updated...i understand the negative reviews, but also they are a little harsh...service was great, breakfast was a typical hotel meal, overall solid stay

Honestly, for the price and lication its a great value hotel, yes it could have a more modern feel and it is being updated...i understand the negative reviews, but also they are a little harsh...service was great, breakfast was a typical hotel meal, overall solid stay

The young lady at the desk was completely flakey; couldn’t answer a question, and had a young man with her who was standing outside the entrance of the hotel drinking out of a full bottle of vodka straight from the bottle. The furniture in the room was actually falling into pieces. One of the worst hotel stays I’ve ever had.

The young lady at the desk was completely flakey; couldn’t answer a question, and had a young man with her who was standing outside the entrance of the hotel drinking out of a full bottle of vodka straight from the bottle. The furniture in the room was actually falling into pieces. One of the worst hotel stays I’ve ever had.

Food was not hot and elevator was slow

Food was not hot and elevator was slow

The hotel was close to the mall, and restaurants. Our room was very nice. It was better than most hotels for the money.

Good for overnight

Good for overnight

The first room we were assigned wasn’t even ready and we showed up well after check in, the 2nd room was out of service and the 3rd just wasn’t clean enough, curtains didn’t close and the elevator wasn’t working. It is hard for my dad to walk so us going to the second floor wasn’t ideal. They did say they are going thru a remodel but I was not happy at all. Will appreciate that they didn’t make it hard to to leave or get a refund.

The first room we were assigned wasn’t even ready and we showed up well after check in, the 2nd room was out of service and the 3rd just wasn’t clean enough, curtains didn’t close and the elevator wasn’t working. It is hard for my dad to walk so us going to the second floor wasn’t ideal. They did say they are going thru a remodel but I was not happy at all. Will appreciate that they didn’t make it hard to to leave or get a refund.

Would be nice to have clean towels more than once in five days.

Would be nice to have clean towels more than once in five days.

quick check-in and quiet hallways were great breakfast was very good staff was kind construction materials in the lobby/common area was not a good look broken elevator was inconvenient for guests who had mobility issues or who had rooms upstairs

quick check-in and quiet hallways were great breakfast was very good staff was kind construction materials in the lobby/common area was not a good look broken elevator was inconvenient for guests who had mobility issues or who had rooms upstairs

Fair place for the money.

Fair place for the money.

Clean well kept property for reasonable price

Clean well kept property for reasonable price

Great stay. Staff was friendly and accommodating. Room was comfortable but a bit outdated. By that I mean no usb plugs in room for charging but that was minor inconvenience. Clean rooms.

First of all, there was no one at the front desk for about 10 minutes when I came in. Had to wait around quite a while. Then the elevator didn’t work to get us up to second floor rooms. So we had to carry our luggage up a flight of stairs to get to our rooms down a hallway and they didn’t have carts at the top of the stairwell to help with that process. The tub was filthy. The floor and the bathroom was filthy. There was grime up under the table where the coffee maker was at.

Very friendly