Hotel Ercilla de Bilbao, Autograph Collection
Hotel in Bilbao
2 ospiti · 1 camera da letto · 1 vasca
Motivi per prenotare
Gli ospiti lo adorano quiGli ospiti assegnano a questa struttura la massima valutazione
Buon prezzo per questa posizioneI prezzi degli immobili in quest'area sono generalmente più alti
Include gli elementi essenzialiGiardino, Aria condizionata, Internet/Wi-Fi e altro ancora
A proposito di questa hotel
Hotel with a 24-hour fitness center, near Guggenheim Museum Bilbao
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and 24-hour room service.
Housekeeping is available on request.
Hotel Ercilla de Bilbao, Autograph Collection offers 325 accommodations with minibars and safes. Flat-screen televisions come with digital channels.
Recreational amenities at the hotel include a 24-hour fitness center.
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and 24-hour room service.
Housekeeping is available on request.
Hotel Ercilla de Bilbao, Autograph Collection offers 325 accommodations with minibars and safes. Flat-screen televisions come with digital channels.
Bathrooms include separate bathtubs and showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.
Recreational amenities at the hotel include a 24-hour fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
Servizi
Aria condizionata
Internet/Wi-Fi
Lavanderia
Balcone o patio
Giardino
Mappa di Bilbao
Attrazioni nelle vicinanze
Camere disponibili
Room, 2 Twin Beds (Vintage)
Letti non specificati • 44 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
Room, 1 King Bed with Sofa bed
Letti non specificati • 44 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
Room, 1 Double Bed
Letti non specificati • 25 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
Premium Room, 2 Twin Beds (Vintage)
Letti non specificati • 44 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
Premium Room, 1 King Bed (Vintage)
Letti non specificati • 44 m²
Può ospitare 2
Verrai reindirizzato a Hotels.com per disponibilità e prezzi
€€€€
Recensioni
10.0
Great hotel in an excellent location. Concierge Julia was very knowledgeable and helpful
5.0
Very good location and comfortable
5.0
Very good location and comfortable
10.0
Fantastic property!
10.0
Fantastic property!
2.0
First Impressions
The exterior is drab - the photos online are clearly a photoshop job - and the interior feels dark and dreary, missing the mark on atmosphere.
Service with a Side of Disappointment
Service was abysmal, except for the concierge team and a lady who I think was named Bea (Spanish/Australian lady) on the roof terrace. The reception staff had as much charisma as a potato, and the waiters on the roof were quite rude.
Room Comfort
On a brighter note, the small rooms were comfortable, with excellent beds and pillows. Each room had a gown, slippers, a coffee machine with takeaway cups, and complimentary water daily, which was great for early risers in a city with few morning coffee options. The shower gel, soap, shampoo etc were a terrible quality - felt watered down. I went out to purchase my own.
A Rainy Day Frustration
I was disappointed by the lack of umbrellas for guests. When I asked about this, the receptionist laughed and suggested I “complain to corporate,” which felt dismissive.
The Roof Terrace
The roof terrace was decent but overpriced, and the Wi-Fi didn’t reach there, which was frustrating.
Facilities
The lifts were tiny and slow, leading to constant waits. The gym was decent.
Final Thoughts
While the location is good, Bilbao is compact; as long as you’re in the city centre, you’re within a 15-minute walk of everything. Overall, the hotel has potential but desperately needs to improve its service and atmosphere.
2.0
First Impressions
The exterior is drab - the photos online are clearly a photoshop job - and the interior feels dark and dreary, missing the mark on atmosphere.
Service with a Side of Disappointment
Service was abysmal, except for the concierge team and a lady who I think was named Bea (Spanish/Australian lady) on the roof terrace. The reception staff had as much charisma as a potato, and the waiters on the roof were quite rude.
Room Comfort
On a brighter note, the small rooms were comfortable, with excellent beds and pillows. Each room had a gown, slippers, a coffee machine with takeaway cups, and complimentary water daily, which was great for early risers in a city with few morning coffee options. The shower gel, soap, shampoo etc were a terrible quality - felt watered down. I went out to purchase my own.
A Rainy Day Frustration
I was disappointed by the lack of umbrellas for guests. When I asked about this, the receptionist laughed and suggested I “complain to corporate,” which felt dismissive.
The Roof Terrace
The roof terrace was decent but overpriced, and the Wi-Fi didn’t reach there, which was frustrating.
Facilities
The lifts were tiny and slow, leading to constant waits. The gym was decent.
Final Thoughts
While the location is good, Bilbao is compact; as long as you’re in the city centre, you’re within a 15-minute walk of everything. Overall, the hotel has potential but desperately needs to improve its service and atmosphere.
8.0
Good hotel in a good location on the newer side of Bilbao. Walking distance or short train ride to old town (casco viejo). Plenty of shopping and dining options. Close to train transportation. The hotel has a convenient and nice rooftop bar and bar lounge. The rooms could be uodated, carpets a little worn and bathrooms dark and not very big. Wi-Fi was sufficient but not the strongest and didn’t work on the rooftop. Bellboys were helpful. It was a decent value might find a more updated newer hotel for similar value.
10.0
The lad for Horsham on the front desk was really helpful and spoke excellent English. Thank you
8.0
Good hotel in a good location on the newer side of Bilbao. Walking distance or short train ride to old town (casco viejo). Plenty of shopping and dining options. Close to train transportation. The hotel has a convenient and nice rooftop bar and bar lounge. The rooms could be uodated, carpets a little worn and bathrooms dark and not very big. Wi-Fi was sufficient but not the strongest and didn’t work on the rooftop. Bellboys were helpful. It was a decent value might find a more updated newer hotel for similar value.
10.0
The lad for Horsham on the front desk was really helpful and spoke excellent English. Thank you
10.0
Wonderful terrace for drinks in the evening although it unfortunately isn’t where breakfast is served
10.0
Wonderful terrace for drinks in the evening although it unfortunately isn’t where breakfast is served
8.0
AC did no work even though we paid a premium for it
8.0
AC did no work even though we paid a premium for it
10.0
For an international chain, hotel is pretty chill & blends in its environment. Nice comfort & class without cheesy Big Brand touches.
10.0
For an international chain, hotel is pretty chill & blends in its environment. Nice comfort & class without cheesy Big Brand touches.
5.0
Location is wonderful. Worth it for the rooftop restaurant.
5.0
Location is wonderful. Worth it for the rooftop restaurant.
10.0
Lovely
10.0
Lovely
10.0
The roof bar was a luxury escape
10.0
The roof bar was a luxury escape
10.0
Excellent place. We always stay there
10.0
Excellent place. We always stay there
10.0
Location is very convenient. Walking distance to Guggenheim. Rooms are clean and comfortable. Staff is attentive and friendly. Good value for money.
10.0
Location is very convenient. Walking distance to Guggenheim. Rooms are clean and comfortable. Staff is attentive and friendly. Good value for money.
10.0
The environment and ambience of hotel was great. Stairs to go to room was not that good idea. Fire alarm rang about midnight 3 days several times was a disturbance.
Other things were quite good including breakfast.
10.0
The environment and ambience of hotel was great. Stairs to go to room was not that good idea. Fire alarm rang about midnight 3 days several times was a disturbance.
Other things were quite good including breakfast.
5.0
Our stay was great. Perfect location. Walking distance to all important places.
Excellent breakfast. You have to reserve the parking ahead, we didn’t but we were lucky they help us with this matter.
5.0
Our stay was great. Perfect location. Walking distance to all important places.
Excellent breakfast. You have to reserve the parking ahead, we didn’t but we were lucky they help us with this matter.
5.0
Great location and hotel. Very helpful and friendly staff.
5.0
Great location and hotel. Very helpful and friendly staff.
4.0
Great location as only a 10 minute walk from attractions. We were disappointed to be told we were unable to have drinks on the rooftop terrace at 4pm on a Sunday, as all tables were ‘reserved’ (it was very quiet!) We were then met with an unexpected terrace bar tab when we checked out, having not used the bar at all! This was resolved eventually, but I feel they didn’t believe us at first.
4.0
Great location as only a 10 minute walk from attractions. We were disappointed to be told we were unable to have drinks on the rooftop terrace at 4pm on a Sunday, as all tables were ‘reserved’ (it was very quiet!) We were then met with an unexpected terrace bar tab when we checked out, having not used the bar at all! This was resolved eventually, but I feel they didn’t believe us at first.
3.0
A declining hotel, with dated facilities, clearly going down quality. Check in was terribly slow lasting about 25 min.
The bathrooms have no ventilation whatsoever, not even a fan, leaking shower cap, poor and expensive breakfast, with the regiular ham stinking sour probably expired did t dare tasting, very hot on the hallways on the 8th floor with no air. We had 2 rooms and in one of them we saw a cockroach in the bathroom.a deteriorating property im urgent need for a revamp in some areas.
3.0
A declining hotel, with dated facilities, clearly going down quality. Check in was terribly slow lasting about 25 min.
The bathrooms have no ventilation whatsoever, not even a fan, leaking shower cap, poor and expensive breakfast, with the regiular ham stinking sour probably expired did t dare tasting, very hot on the hallways on the 8th floor with no air. We had 2 rooms and in one of them we saw a cockroach in the bathroom.a deteriorating property im urgent need for a revamp in some areas.
4.0
Location location location. Great rooftop bar.
4.0
Location location location. Great rooftop bar.
3.0
Location and room was very good. However, the hotel has a number of flaws that affect overall experience. First of all, AC system doesnt work to the right tenperature. It is a recurrent issue that always happen in this hotel and is specially disturbing in cold days. Having said that the maintenance attention is substandard. After reviewing the AC of our room and determining that was not working, no action was taken. Reception also ignored the issue and only after 2 reminders the sent a warmer to our room. In order to be able to sleep with a non working AC machine, you need to simply switch off power from the main power control. It has happened to us before in this hotel and also what maintenance team also suggest. Nothing that you expect in a high standard place ( TV commanders were not working because of lack of batteries…etc All tech elements clearly neglected).
Moreover, in a previous stay you could notice that reception service was atended by Junior staff. They ignored the room calls several times on purpose as they were “busy”. When complaint was made they were just not very educated and it was obvious they were trainees.
Overall, the hotel, location, cleanliness and quality of beds … is very good, amazing, but they are other important elements that are substandard for this level of pricing.
As a reference, we also attended the new years gala in the same hotel (at 350 euros/head) and our assesment is similar…. Highs and lows.
Domande frequenti
Quanto costa questo hotel rispetto ad altri a Bilbao?
Il prezzo medio per un affitto a Bilbao è 78 € per notte. Questo affitto è 26 € sopra la media.
Il parcheggio è incluso in questo hotel?
Il parcheggio non è specificato tra i servizi disponibili per Hotel Ercilla de Bilbao, Autograph Collection. Per ulteriori informazioni, ti invitiamo a contattare la struttura per sapere dove parcheggiare.
C’è una piscina in questo hotel?
Non abbiamo trovato la piscina tra i servizi offerti da questo hotel. La piscina è davvero un requisito fondamentale per il tuo soggiorno?
Hotel Ercilla de Bilbao, Autograph Collection accetta animali domestici?
Purtroppo questo hotel non è pet-friendly. Provare a cercare di nuovo e filtrare per "Animali ammessi"
Quali servizi sono disponibili presso Hotel Ercilla de Bilbao, Autograph Collection?
Abbiamo trovato 5 servizi per questa struttura in affitto, tra cui aria condizionata, internet/wi-fi, lavanderia, balcone o patio e giardino.
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