La nature et le personnel

Problème flagrant d installation d’un système de chauffage des piscine trop bruyant

The design and the service were stand out. The bee experience was amazing

Not much

the vibe there is amazing, everything is beautiful, the service is perfect, very caring and paying attention to every detail everything has be implemented to make you live an extraordinary experience breakfast among the best i have ever had as well

only 1 restaurant for the evening and some dishes were not worth their price

Hotel reception could not be reached from 17:00h till 10:00h the next day

It is a paradise!

Everything about this hacienda was absolutely stunning; the main house, the casitas, cycling around the gardens, the spa. In the evening the property was beautifully lit up with stunning uplighters and torches illuminating the extraordinary estate. But it was the staff that really made the difference - utterly charming.

The food was a little limiting; a little short on fresh vegetables, salads and chicken dishes. More choice of Mexican dishes would have been welcome.

+ : - Best hotel we have done in Mexico so far - Located in a former hacienda, the common areas are breathtaking - An incredible mix of old and new done by the architects that give you joy everywhere you go - property is huge and we loved in when running in the property during the morning, encountering deers, hundreds of birds, squirrels, koatis… - Villas are just fantastic - pools are perfectly heated - the standard restaurant is delicious - We loved to use our bikes in this huge property - The General Manager / owner always come to see you and make sure that you will enjoy your stay and that everything is perfect, and that’s really something you can feel, all the staff lead by this kind of management is trying to do the extra mile and I really mean everyone. From the gardeners to the housekeepers, from the General Managers to the waiters, all the staff is extraordinary, ultra professional, it was like an awaken dream! - location is amazing, from Celestun national park to Uxmal or Merida, there are so many thing to see / do departing from the hotel Regarding the negative points, there are none, Ok the nights are expensive, but it definitely worth it. We really wish we could have stay longer!!! But one thing is for sure, when we’ll come back in Mexico, we’ll come back in Chable Yucatan!!!

The property is impeccable, beautifully manicured, nice facilities, abundant fauna and a wealth of plants . The casitas are absolutely marvelous, the attention to detail, cleanliness makes it hands down one of the best hotels we have been to. The use of bikes is a fun quirk too to explore the grounds. the food was delicious (we tried both restaurants and actually preferred the taste and variety in Ki’Ol). The golf course and tennis courts were nice (close to the deer sanctuary)

The location is not great for someone like us who wants to see a bit more of the authentic Yucatan. Going out of the Chochola village and returning, plus relatively poor infrastructure, use up a lot of travel time. It took us about 50 mins to Uxmal, about 45 mins into Merida for example. The food choice for spending all the time in a secluded place is relatively limited and did not change through the 4 days we were there. Housekeeping could be slightly more patient with waiting for guests to vacate the room rather than trying to come in irrespectively.