Nice

Nice

Jonathan checked us in, and really we would not have had such a nice day in Brussels without his attention and advice. He helped us check in and was very hospitable, showing us on a map where we should go for food, drinks and places of interest. He is excellent and provided exactly the hospitality we needed as newbies to the city. The room was standard, we felt the bed was too firm, though this is a preference.

Jonathan checked us in, and really we would not have had such a nice day in Brussels without his attention and advice. He helped us check in and was very hospitable, showing us on a map where we should go for food, drinks and places of interest. He is excellent and provided exactly the hospitality we needed as newbies to the city. The room was standard, we felt the bed was too firm, though this is a preference.

Our actual room was great , but didn’t like the fact that I reserved this hotel around 2 months ago and I had agreed to pay at the hotel, when the hotel charged me they were asking for more than double the price i was not impressed !!! And when I asked for a taxi for the airport it was also double I therefore took an Uber. Nice hotel but robbery !! Would not recommend because of this !!!!!

Our actual room was great , but didn’t like the fact that I reserved this hotel around 2 months ago and I had agreed to pay at the hotel, when the hotel charged me they were asking for more than double the price i was not impressed !!! And when I asked for a taxi for the airport it was also double I therefore took an Uber. Nice hotel but robbery !! Would not recommend because of this !!!!!

The room was clean & updated & in a convenient location. However our room backed onto a pedestrian street & was so noisy we barely slept. Also the body wash in the shower was empty & the young lady who checked us in was not very welcoming. I probably will avoid NH next time.

The room was clean & updated & in a convenient location. However our room backed onto a pedestrian street & was so noisy we barely slept. Also the body wash in the shower was empty & the young lady who checked us in was not very welcoming. I probably will avoid NH next time.

All good here

All good here

Convenient downtown location a walking distance to major attractions and shopping areas. Wonderful breakfast and a helpful staff

Convenient downtown location a walking distance to major attractions and shopping areas. Wonderful breakfast and a helpful staff

Great staff, great rooms.

Great staff, great rooms.

Very pleased, hotel is near to everything. Clean and maintained, all the staff is super nice and welcoming

Very pleased, hotel is near to everything. Clean and maintained, all the staff is super nice and welcoming

This was a nice property but, when we arrived at almost 4:30 after traveling all day our room was not ready. We were told it would be 5 minutes but, it was 15 minutes. Check in was 3. That's not acceptable when we are paying a lot of money each day for the room. We also had issues with our bathroom door not closing and my daughter was stuck in there for several minutes. We called to have it fixed but, it wasn't fixed properly so it never closed. The cleaning staff was very nice and brought us whatever we needed each day. The staff in the breakfast room were all very nice and the breakfast was excellent.

This was a nice property but, when we arrived at almost 4:30 after traveling all day our room was not ready. We were told it would be 5 minutes but, it was 15 minutes. Check in was 3. That's not acceptable when we are paying a lot of money each day for the room. We also had issues with our bathroom door not closing and my daughter was stuck in there for several minutes. We called to have it fixed but, it wasn't fixed properly so it never closed. The cleaning staff was very nice and brought us whatever we needed each day. The staff in the breakfast room were all very nice and the breakfast was excellent.

Great hotel, perfect location, close to shops, restaurants, everything in less than 10 minutes walking. Hotel is friendly, clean, very confortable, spanish speaking, excelent location.

Great hotel, perfect location, close to shops, restaurants, everything in less than 10 minutes walking. Hotel is friendly, clean, very confortable, spanish speaking, excelent location.

Amazing breakfast, will definitely go back just for that. Other than it was just closevto shopping area, so had a great time there with my family. Thanks

Amazing breakfast, will definitely go back just for that. Other than it was just closevto shopping area, so had a great time there with my family. Thanks

Highly recommended. Great service nice clean environment.

Highly recommended. Great service nice clean environment.

Our room was freezing- we couldn’t get the heat to work so they brought up portable heaters and blankets. The breakfast was great. Outside the hotel was a building next to them under construction and was dirty- but no fault of the hotel. I probably would not stay again.

Our room was freezing- we couldn’t get the heat to work so they brought up portable heaters and blankets. The breakfast was great. Outside the hotel was a building next to them under construction and was dirty- but no fault of the hotel. I probably would not stay again.

Excellent location good value

Excellent location good value

The property and staff is amazing went above and beyond to help us in everything i love the rooms and they were so clean. Breakfast was delicious had lots of variety i will be back for sure. Belgium was beautiful and hotel was near everything

The property and staff is amazing went above and beyond to help us in everything i love the rooms and they were so clean. Breakfast was delicious had lots of variety i will be back for sure. Belgium was beautiful and hotel was near everything

Our favorite thing about this hotel was our city center location, as it was right in the middle of everything we could possibly need. We found an excellent food hall around the corner called Wolf with a wide range of affordable eating options. In previous reviews I noticed people complained about homeless people right outside the hotel. As someone who lives in Los Angeles and New York City this was the least of our issues. None of the homeless people bothered us at all. We didn’t feel unsafe, in the city itself but as normal the growing issues with Israel were a concern anywhere in Europe. We didn’t like the breakfast buffet very much, and we also didn’t like the attitude/rudeness of staff telling us to leave the breakfast dining area promptly as breakfast ended. That is unheard of for me. The male staff from front desk to doorman were exceptional and polite. The female staff, one in particular very unpleasant upon check in, we didn’t appreciate that after traveling a long day. A MAJOR issue we had was the gym access. The hotel offers 24/7 gym access, however, they failed to mention that it’s not their private gym. It’s the local neighborhood gym and guests such as myself are given access to this gym. I did not workout there because it was disgusting. Every local and their mother were there, with no space but even worse it smelled like feet. We wouldn’t stay here again. The hotel is far better on Expedia than in person. Reviews don’t quite match the experience.

Our favorite thing about this hotel was our city center location, as it was right in the middle of everything we could possibly need. We found an excellent food hall around the corner called Wolf with a wide range of affordable eating options. In previous reviews I noticed people complained about homeless people right outside the hotel. As someone who lives in Los Angeles and New York City this was the least of our issues. None of the homeless people bothered us at all. We didn’t feel unsafe, in the city itself but as normal the growing issues with Israel were a concern anywhere in Europe. We didn’t like the breakfast buffet very much, and we also didn’t like the attitude/rudeness of staff telling us to leave the breakfast dining area promptly as breakfast ended. That is unheard of for me. The male staff from front desk to doorman were exceptional and polite. The female staff, one in particular very unpleasant upon check in, we didn’t appreciate that after traveling a long day. A MAJOR issue we had was the gym access. The hotel offers 24/7 gym access, however, they failed to mention that it’s not their private gym. It’s the local neighborhood gym and guests such as myself are given access to this gym. I did not workout there because it was disgusting. Every local and their mother were there, with no space but even worse it smelled like feet. We wouldn’t stay here again. The hotel is far better on Expedia than in person. Reviews don’t quite match the experience.