Love this place. We stay here all the time

Love this place. We stay here all the time

Check in was OK except that they require that they write down your credit card info including the CVV (security number) which I was not at all comfortable with. There is no elevator and because my friend and I have mobility issues we had to wait 2 hours to have our luggage brought to our room and had a similar issue with bringing our luggage down when we checked out. There was no hot water in the shower. Even though they have a placard out front advertising their restaurant, we attempted to order and it was easily an hour before we were finally told that their kitchen isn't open on Sundays. The property is very welcoming and appealing but we won't stay here again given all of the issues mentioned.

Check in was OK except that they require that they write down your credit card info including the CVV (security number) which I was not at all comfortable with. There is no elevator and because my friend and I have mobility issues we had to wait 2 hours to have our luggage brought to our room and had a similar issue with bringing our luggage down when we checked out. There was no hot water in the shower. Even though they have a placard out front advertising their restaurant, we attempted to order and it was easily an hour before we were finally told that their kitchen isn't open on Sundays. The property is very welcoming and appealing but we won't stay here again given all of the issues mentioned.

Lovely property in an excellent location. So charming and the rooms are nice, spacious. My rating would be higher if I didn’t have ants everywhere in the room. I noticed them when I arrived in my room and was told they would deal with them the next day. I don’t understand why I wasn’t given a different room since the property was not even half full. The wi-fi was terrible. The chicken with chocolate pepper sauce was excellent.

Lovely property in an excellent location. So charming and the rooms are nice, spacious. My rating would be higher if I didn’t have ants everywhere in the room. I noticed them when I arrived in my room and was told they would deal with them the next day. I don’t understand why I wasn’t given a different room since the property was not even half full. The wi-fi was terrible. The chicken with chocolate pepper sauce was excellent.

Casa Natalia is always welcoming and wonderful. Such a beautiful property and sweet employees. They greeted us with a welcome margarita and a wet towel. If you’re gold with Hotels.com, you get a free bottle of champagne (or in our case, another big marg) 15% off your meal and an upgrade if possible. Food and drink are ALWAYS on point!

Casa Natalia is always welcoming and wonderful. Such a beautiful property and sweet employees. They greeted us with a welcome margarita and a wet towel. If you’re gold with Hotels.com, you get a free bottle of champagne (or in our case, another big marg) 15% off your meal and an upgrade if possible. Food and drink are ALWAYS on point!