Great services beautiful hotel

Great services beautiful hotel

The property, from architecture to experience, is all about luxury. From the initial greeting to departure, the entire stay was lovely. I had a beautiful room with 5 (or 6?) floor to ceiling windows, a bathtub (💖), and twin beds. We were welcomed with champagne and lemon cookies, and the complimentary teas were delicious and high quality. The welcome for my little dog was sweet and beautiful. And although the chef has recently changed, the wait staff is knowledgeable, refined, and gracious. My thanks to Nisma, Denis, and others at reception, to Pierre and Christophe, the voituriers, and to the young lady who engraved the little dog tag for Rambo, many thanks!

One of the best experiences

One of the best experiences

Check in and room upgrade was delightful. Courteous staff, kindness to my dog, and generous hospitality all around. Happy to return!

Exceptional experience One of the best hotel by the beach Hotel with great location, history and beautiful interior design. I can’t wait to be back there again.

Exceptional experience One of the best hotel by the beach Hotel with great location, history and beautiful interior design. I can’t wait to be back there again.

I have stayed several times here, almost everytime I've been to Biarritz, and the reception has always been courteous and professional. The rooms have always been beautiful and luxuriously well appointed. Each arrival has been lovely, with reception, check in, car and luggage, and in all my stays, there was only one problem, that was quickly, and graciously, resolved. The hotel is right on the beach, and it's an easy walk down to dig your toes in the sand! It has become a welcome refuge.

Simply outstanding w a breathtaking view

Simply outstanding w a breathtaking view

Nice stay second time, Happy

Nice stay second time, Happy

Fantastic experience

Fantastic experience

Everything at The Hotel was exceptional. Nothing was too much trouble. All staff were kind and helpful and made our stay wonderful thank you all

Everything at The Hotel was exceptional. Nothing was too much trouble. All staff were kind and helpful and made our stay wonderful thank you all

Loved the property

Loved the property

Room was not ready at 4.30pm Had to wait 45 min to have a coffee in the morning Shower had a terrible smell

Room was not ready at 4.30pm Had to wait 45 min to have a coffee in the morning Shower had a terrible smell

This is my third stay at the Hotel du Palais in Biarritz and my best stay. The staff was warm, welcoming, and they remembered me from my last two visits. My husband and I felt well cared for and respected. I don't know if we received a room upgrade, but it felt like we did because we had a room with beautiful views of the city and ocean. Dinner on the terrace last night, with the ocean and sunset, were a definite plus!

This is my third stay at the Hotel du Palais in Biarritz and my best stay. The staff was warm, welcoming, and they remembered me from my last two visits. My husband and I felt well cared for and respected. I don't know if we received a room upgrade, but it felt like we did because we had a room with beautiful views of the city and ocean. Dinner on the terrace last night, with the ocean and sunset, were a definite plus!

A truly 5 star hotel/ resort. From the moment we arrived we felt special, ppl at the front desk couldn’t be nicer. Beautiful room with a view of the lighthouse and the ocean. Clean and comfortable. Walk everywhere. Free shuttle to the train station. Good if pricey breakfast. Dinner at the restaurant we didn’t like especially seaweed dessert 😢. Lobster in beet juice didn’t impress us. But that’s a separate entity I guess and not the hotel. Thank you Hotel du Palais Biarritz! We love you.

Phenomenal property. Literally a palace. Rooms and interior have been fully renovated over past few years, so a beautiful combination of modern and classical extravagance. Outdoor and indoor pools are gorgeous. Right on the beach. Excellent staff. Highly highly recommend !!

Phenomenal property. Literally a palace. Rooms and interior have been fully renovated over past few years, so a beautiful combination of modern and classical extravagance. Outdoor and indoor pools are gorgeous. Right on the beach. Excellent staff. Highly highly recommend !!

A truly 5 star hotel/ resort. From the moment we arrived we felt special, ppl at the front desk couldn’t be nicer. Beautiful room with a view of the lighthouse and the ocean. Clean and comfortable. Walk everywhere. Free shuttle to the train station. Good if pricey breakfast. Dinner at the restaurant we didn’t like especially seaweed dessert 😢. Lobster in beet juice didn’t impress us. But that’s a separate entity I guess and not the hotel. Thank you Hotel du Palais Biarritz! We love you.

Absolutely perfect vacation spot. Hotel exceeded our expectations in every way! Staff was over the top accommodating.

Absolutely perfect vacation spot. Hotel exceeded our expectations in every way! Staff was over the top accommodating.

Staying at the Hotel du Palais was absolutely magical. The hotel is one of the most beautiful buildings I have ever seen and the views are stunning. Dinner in the restaurant was wonderful. Our whole stay the staff could not have been more courteous or professional. The only thing we were disappointed about was that we only booked 2 nights. Had we known what a gem this resort was I would have wanted at least 4. Thank you for the wonderful stay!

Great Hotel and vip service. Very well located

The breakfast service is understaffed. Not the staff's fault, obviously. They do their best. Management needs to answer, though. A flagship property with one of the most stunning ocean views in the world, yet not enough staff to allow guests to fully enjoy the environment and experience.