Help!! Our credit card was double charged for the deposit when we arrived and only credited back once. It’s just over $201.47 or 50 UK per our 3 rooms. The card charged with deposits was Prudence McCabe. I paid for the rooms under my card. I can be reached at [email protected] or [email protected], or 01-310-850-3321. Thank you! Jen McCabe

Help!! Our credit card was double charged for the deposit when we arrived and only credited back once. It’s just over $201.47 or 50 UK per our 3 rooms. The card charged with deposits was Prudence McCabe. I paid for the rooms under my card. I can be reached at [email protected] or [email protected], or 01-310-850-3321. Thank you! Jen McCabe

Everything about my stay at the Mandolay Hotel was wonderful. The staff was friendly and helpful, the room spacious and comfortable, and they thought of everything with lovely toiletries, coffees and even a bag of chocolate popcorn. Thanks to Scarlett, who went above and beyond to welcome me.

Everything about my stay at the Mandolay Hotel was wonderful. The staff was friendly and helpful, the room spacious and comfortable, and they thought of everything with lovely toiletries, coffees and even a bag of chocolate popcorn. Thanks to Scarlett, who went above and beyond to welcome me.

The room was very nice and food good too. However the room was located in annex and the small window was just a few metres from an entrance to an events venue in the hotel. There was an event running the evening we stayed with people gathering outside the door but the worst was in the early hours when the event was ending and items were being removed - so much banging and crashing and people clearing up shouting to each other just outside our window. We phoned reception to complain at 2AM, after that the shouting stopped but the banging and crashing continued until 2:30. Either the event should have been better managed by hotel staff or the room should not be occupied when an event is running. Could have been a very nice stay but experience was ruined by the noise.

The room was very nice and food good too. However the room was located in annex and the small window was just a few metres from an entrance to an events venue in the hotel. There was an event running the evening we stayed with people gathering outside the door but the worst was in the early hours when the event was ending and items were being removed - so much banging and crashing and people clearing up shouting to each other just outside our window. We phoned reception to complain at 2AM, after that the shouting stopped but the banging and crashing continued until 2:30. Either the event should have been better managed by hotel staff or the room should not be occupied when an event is running. Could have been a very nice stay but experience was ruined by the noise.

Fabulous one night stay. Room was excellent as was the shower. Food good. Customer service excellent. Only disappointing thing was the charge for the car park. Would defo barely stay again

Fabulous one night stay. Room was excellent as was the shower. Food good. Customer service excellent. Only disappointing thing was the charge for the car park. Would defo barely stay again

We stay here regularly and would highly recommend this hotel in all regards.

We stay here regularly and would highly recommend this hotel in all regards.

Great hotel very nice staff

Great hotel very nice staff

Good location , easy walk to various food outlets and shops / railway station. Nice bar area and small outside seating and table area. Parking a car could have been booked with the hotel but no information was shared until I arrived. But parking is available.

Good location , easy walk to various food outlets and shops / railway station. Nice bar area and small outside seating and table area. Parking a car could have been booked with the hotel but no information was shared until I arrived. But parking is available.

Why was I asked for my room number FOUR times at breakfast?

Why was I asked for my room number FOUR times at breakfast?

Great facility with wonderful staff.

Great stay, lovely hotel and friendly staff. Really nice breakfast too

Great stay, lovely hotel and friendly staff. Really nice breakfast too

We paid for an upgrade to Executive Double, as we wanted seated area, however the room was not what we expected, it was small with no seating area, definitely not worth paying an upgrade for. Having stayed at the hotel on a number of occasions, without upgrading, this room was poor and smaller in comparison, really disappointing! Breakfast was ok.

We paid for an upgrade to Executive Double, as we wanted seated area, however the room was not what we expected, it was small with no seating area, definitely not worth paying an upgrade for. Having stayed at the hotel on a number of occasions, without upgrading, this room was poor and smaller in comparison, really disappointing! Breakfast was ok.

Rooms too small clean good service too noisy

Rooms too small clean good service too noisy

Staff again were very helpful and friendly. Very welcoming too. Hotel is very well appointed as was the room. Great choice for breakfast.

Staff again were very helpful and friendly. Very welcoming too. Hotel is very well appointed as was the room. Great choice for breakfast.

All good except the room was very hot. Comfortable beds and enough room for two adults and one child.

All good except the room was very hot. Comfortable beds and enough room for two adults and one child.

Beautiful hotel , breakfast was really good ,hotel spotless , our room overlooked a flat roof with two air conditioning units which hummed continuously which if i wasn't staying for just the one night i probably would have complained about .bathroom was tiny. We were a large group who had different room types , my mothers room was lovely . I think it depends on where the room is in the hotel.

Beautiful hotel , breakfast was really good ,hotel spotless , our room overlooked a flat roof with two air conditioning units which hummed continuously which if i wasn't staying for just the one night i probably would have complained about .bathroom was tiny. We were a large group who had different room types , my mothers room was lovely . I think it depends on where the room is in the hotel.

Great stay in a lovely room. Service was excellent and staff are really friendly.

Great stay in a lovely room. Service was excellent and staff are really friendly.

Great breakfast and friendly waiting and reception staff. Unfortunately was woke at midnight by a member of staff entering my room. When asked to leave they advised they needed to fix the radiator. They had made a mistake with the rooms however they did not knock or didn’t leave swiftly when asked too.