Relaxed and pleasant atmosphere in a tropical garden, two pools with entertainment, exquisite buffet style meals, and champagne all day long

We had a lovely stay at Pestana Royal. The food was great, varied and always fresh. The staff were always available and ready to lend a helping hand. Bedroom turn down service was regular and thorough. Would definitely recommend!

We had a lovely stay at Pestana Royal. The food was great, varied and always fresh. The staff were always available and ready to lend a helping hand. Bedroom turn down service was regular and thorough. Would definitely recommend!

The property was kind of old and the bathroom was pretty outdated and falling apart

The property was kind of old and the bathroom was pretty outdated and falling apart

Convenient locations In need of updating.

Convenient locations In need of updating.

This is a great safe place for families. We brought our toddler with us and the all inclusive aspect was so helpful to make sure we could meet her needs and the food was pretty simple and non-spicy. This might not be our favorite food but was great for small children. The activities, music, playground, beach access, and location were also great. The hotel was able to connect us with a great contact for a private driver. The dining and drinks staff was so friendly and helpful. The reception was professional and friendly as well. Areas of improvement would be a bit cleaner and updated rooms. The room smelt a bit musty and felt old but not dirty. Some of the amenities in the room were not that posh but that was very acceptable for the price and the things we did get from the property. We could also hear someone use the toilet/shower above us which was a bit frustrating. Also, there is no real room service all day as was mentioned to us. I would definitely stay here again with my family and recommend to anyone who likes quiet non-party atmosphere. There were also quite a few retirees who stayed while we were there and they were so kind and sweet to our child that it made the experience even better!

This is a great safe place for families. We brought our toddler with us and the all inclusive aspect was so helpful to make sure we could meet her needs and the food was pretty simple and non-spicy. This might not be our favorite food but was great for small children. The activities, music, playground, beach access, and location were also great. The hotel was able to connect us with a great contact for a private driver. The dining and drinks staff was so friendly and helpful. The reception was professional and friendly as well. Areas of improvement would be a bit cleaner and updated rooms. The room smelt a bit musty and felt old but not dirty. Some of the amenities in the room were not that posh but that was very acceptable for the price and the things we did get from the property. We could also hear someone use the toilet/shower above us which was a bit frustrating. Also, there is no real room service all day as was mentioned to us. I would definitely stay here again with my family and recommend to anyone who likes quiet non-party atmosphere. There were also quite a few retirees who stayed while we were there and they were so kind and sweet to our child that it made the experience even better!

Last minute decision to go to Pestana Royal and first in Madeirs. After the booking I read the reviews and was in two minds. I didnt need to be as the place and rooms are spotlessly clean, food caters for all needs. A number of choices for hot and cold fish or meat eaters, vegetarians,(vegetables all dente). The rooms could do updating as a bit old fashion, but very clean. What does make this five star hotel are the staff. Not fair to name individuals,as they are all amazing, work hard and with pleasure. I certainly will be back.

Last minute decision to go to Pestana Royal and first in Madeirs. After the booking I read the reviews and was in two minds. I didnt need to be as the place and rooms are spotlessly clean, food caters for all needs. A number of choices for hot and cold fish or meat eaters, vegetarians,(vegetables all dente). The rooms could do updating as a bit old fashion, but very clean. What does make this five star hotel are the staff. Not fair to name individuals,as they are all amazing, work hard and with pleasure. I certainly will be back.

Good hotel, very clean, kind personel. On 45 min. walking distance from the towncener. Great room, pay a little extra for seaview: it's worth it. Very good food! Only downside were the worndown matrasses.

Good hotel, very clean, kind personel. On 45 min. walking distance from the towncener. Great room, pay a little extra for seaview: it's worth it. Very good food! Only downside were the worndown matrasses.

the Flowers and plants

the Flowers and plants

Without exception the team at the hotel were friendly and helpful. The hotel is about an hours walk from Funchal city centre but there are shops, cafes and restaurants nearby only a 10-15 minute walk. There was good variation in the food, with each night having a different theme in the buffet and the alternative option of booking a place in one of the restaurants on site.

Without exception the team at the hotel were friendly and helpful. The hotel is about an hours walk from Funchal city centre but there are shops, cafes and restaurants nearby only a 10-15 minute walk. There was good variation in the food, with each night having a different theme in the buffet and the alternative option of booking a place in one of the restaurants on site.

My only negative on our room was the bed mattress. Very uncomfortable, otherwise great spot!!

get the sweet it's really nice for the money

The property is great for young families (under 10 years old) or retired people. Because there is really nothing to do during the day except be near the pool, you are not downtown so bus is needed. For that though the staff (Flavio Soares from dining, Front Desk Ines Santos and Faria Sousa) are great and always there to explain what and where to go visit items on the island. This mad the trip to Madeira enjoyable. Hotel Ownership: They are cheap! In all aspects, Food, we have food on the grill and the next day it is in the salad and on the buffet sometime two days on it. We had the same soup for five days, often I remarked either the fish was frozen or old either case it has no taste and was like paper ..most fish has texture and can feel the meat. Around the hotel we found repeating places where maintenance is needed has not been done. Direct beach access the hotel does NOT have. You had to leave the hotel and walk up a hill, then walk couple hundred meters and the go down a road and steps to get to the beach. All because the elevator they have been not repaired and has not for a long time. So Hani capped people impossible to visit the beach. This is NOT a 5 five maybe a three star.

The hotel is beter than most all in hotels. The decor, think 90's American country club. Hated the live music.

The hotel is beter than most all in hotels. The decor, think 90's American country club. Hated the live music.

We’ve just returned from a fabulous 4 night stay at the Pestana Royal and we had a fantastic time.. from the minute we walked in the staff were welcoming and friendly.. The service and food quality in the restaurant was great, the buffet was clean, well stocked, plentiful food and lots of variety. Rooms were clean and comfortable. The pool area and pool bar were great, surrounded by gorgeous tropical gardens. We made use of the free shuttle to Funchal, great service.. would thoroughly recommend and will definitely return to Madeira to this or one of the other Pestana hotels.

Tho hotel is nice however the service needs to be improved. It would be good if the pool staff would require guests to keep the rules, which are on the wall, in and around the pool. We shared a room but needed to ask for soaps and towels reguraly. The provided pick nick basket was the same each day, and very basic. Some staff at the restaurant was quite rude. The shutter bus could run longer and all day long too. There are room to improve the entertainment in the hotel too. Overall we found the standard worsened since last year.

From the moment we checked in, we felt we were sold something different online than reality. No champagne at the Check-in, 3 of the 4 restaurants were closed and the one that was open was fully booked for the next 3 nights. The staff were also quite unwilling to resolve our concerns. This left us with the only option of 1 buffet restaurant which was our option for both lunch and dinner every night of our stay. The food wasn’t bad, but it was certainly not impressive given the price point of this hotel. The staff — from the check-in concierge, to the bartenders, to the pool staff have been very unhelpful. Their mentality is “go check if there is XYZ” vs finding out the answer to your question. For a high-end resort, this is simply unacceptable. This applied both to the pool staffs response when asking them for a towel, the bar tending staff when asking about food (when the only food option was closed) to the front desk not resolving our concerns to get seated in the dining room on any of our 3 nights during our stay. They did not offer any form of compensation until the last day, but we did not feel it was worth the effort to move rooms for 1 night. Our room was great with a balcony and great view. The pools and views of this resort are stunning. However, the level of service, friendliness, and lack of adequate food and drink options needs to be shared. Don’t expect good cocktails or food at this resort. Everything is pre-made, and designed for the masses. Would not recommend

From the moment we checked in, we felt we were sold something different online than reality. No champagne at the Check-in, 3 of the 4 restaurants were closed and the one that was open was fully booked for the next 3 nights. The staff were also quite unwilling to resolve our concerns. This left us with the only option of 1 buffet restaurant which was our option for both lunch and dinner every night of our stay. The food wasn’t bad, but it was certainly not impressive given the price point of this hotel. The staff — from the check-in concierge, to the bartenders, to the pool staff have been very unhelpful. Their mentality is “go check if there is XYZ” vs finding out the answer to your question. For a high-end resort, this is simply unacceptable. This applied both to the pool staffs response when asking them for a towel, the bar tending staff when asking about food (when the only food option was closed) to the front desk not resolving our concerns to get seated in the dining room on any of our 3 nights during our stay. They did not offer any form of compensation until the last day, but we did not feel it was worth the effort to move rooms for 1 night. Our room was great with a balcony and great view. The pools and views of this resort are stunning. However, the level of service, friendliness, and lack of adequate food and drink options needs to be shared. Don’t expect good cocktails or food at this resort. Everything is pre-made, and designed for the masses. Would not recommend

It was very good, great range of food and activities.

It was very good, great range of food and activities.

Hotel is very welcoming, staff friendly & clean throughout. Communal areas are dressed in marble and mahogany/walnut. Deluxe Rooms are very small, Superior are very large. I understand the Deluxe Rooms were originally 1 room which has now been split into 2. There is only 1 bar which is disappointing for such a large hotel. There is also a pool bar, but an additional cocktail bar on lobby level would be a great addition. Main restaurant food is good, service always excellent. As was the pool bar. Main bar service is generally slow. Only 1 of the 3 speciality restaurants is open at a time (& gets booked very quickly) and 1 was closed altogether. Overall I would give this a solid 4* and rate it 8/10.

Hotel is very welcoming, staff friendly & clean throughout. Communal areas are dressed in marble and mahogany/walnut. Deluxe Rooms are very small, Superior are very large. I understand the Deluxe Rooms were originally 1 room which has now been split into 2. There is only 1 bar which is disappointing for such a large hotel. There is also a pool bar, but an additional cocktail bar on lobby level would be a great addition. Main restaurant food is good, service always excellent. As was the pool bar. Main bar service is generally slow. Only 1 of the 3 speciality restaurants is open at a time (& gets booked very quickly) and 1 was closed altogether. Overall I would give this a solid 4* and rate it 8/10.

Good hotel - staff helpful and really good Asian restuarant. Location a little way out of town about 7 euros to get to Funchal 5/10 minutes.

Good hotel - staff helpful and really good Asian restuarant. Location a little way out of town about 7 euros to get to Funchal 5/10 minutes.