Good value for money. Conveniently located in historic area. Street-facing room was quite noisy given the hot night and need to open the windows. Staff were correct, though not particularly warm.

The hotel was comfortable and catered for our needs. The family really enjoyed it. The prime location was ideal for the festivities. Reception staff were very helpful especially with parking

The hotel was comfortable and catered for our needs. The family really enjoyed it. The prime location was ideal for the festivities. Reception staff were very helpful especially with parking

Nice hotel, staff was very nice. Parking was very confusing and you need to go through walking zone. We end up parking in parking lot

Nice hotel, staff was very nice. Parking was very confusing and you need to go through walking zone. We end up parking in parking lot

Our room had no air conditioning so we were melting.

Our room had no air conditioning so we were melting.

I had a long stay. It was lovely! It’s a beautiful hotel and the staff was able to rise to any challenge. It’s in the perfect location across from the castle and abundant shopping, dining, drinking, museum, church, tower and canal tours and amazing chocolate. The breakfast was excellent and had many options.

I had a long stay. It was lovely! It’s a beautiful hotel and the staff was able to rise to any challenge. It’s in the perfect location across from the castle and abundant shopping, dining, drinking, museum, church, tower and canal tours and amazing chocolate. The breakfast was excellent and had many options.

I chose one of the cheaper rooms - facilities may be better in other categories. Lovely buiding, fab location and friendly staff. No air-con and it was warm. Very noisy outside with window open. Aircon was being installed when I was there and windows were measured for new sound proof fittings. So things may improve. I did have to make a complaint about something and staff dealt with it very well. Despite tram works, relatively easy to get to hotel from train station. Do check status but as of July 2024 it was T1 to Zuid, then change platform for T2 to Gravesteen

The perfect hotel for a stay in Gent. Mid in the old city!

The perfect hotel for a stay in Gent. Mid in the old city!

I chose one of the cheaper rooms - facilities may be better in other categories. Lovely buiding, fab location and friendly staff. No air-con and it was warm. Very noisy outside with window open. Aircon was being installed when I was there and windows were measured for new sound proof fittings. So things may improve. I did have to make a complaint about something and staff dealt with it very well. Despite tram works, relatively easy to get to hotel from train station. Do check status but as of July 2024 it was T1 to Zuid, then change platform for T2 to Gravesteen

middle of everything, very nicely decorated

middle of everything, very nicely decorated

Right next to the castle and old town. Clean and nice hotel

Right next to the castle and old town. Clean and nice hotel

Location was amazing. Perfect for what we needed. Was a bit farther from the train but the trasport is super close. Staff was super helpful.

Location was amazing. Perfect for what we needed. Was a bit farther from the train but the trasport is super close. Staff was super helpful.

Perfect location. Easy parking 2 blocks away.

Perfect location. Easy parking 2 blocks away.

At first we were put in a cupboard labelled room 11 which I didn't realise was above the smoking area until we went to bed. It stank. I am asthmatic and could not breathe. Above us were the party 'couple' who were literally up all night banging. I begged to be moved and was told no rooms left. I checked with a booking website and could book a room - a clean room, not smelly and no banging couple. After I begged and cried the member of staff finally relented and gave us a suite (room 44). It was stunning. Book that if you want a treat. It rescued our weekend away. The hotel is lovely as long as you get a good room. Breakfast was fabulous and the position is perfect - right in front of the castle. You need to book high up if you want to be away from the street noise and have a view.

At first we were put in a cupboard labelled room 11 which I didn't realise was above the smoking area until we went to bed. It stank. I am asthmatic and could not breathe. Above us were the party 'couple' who were literally up all night banging. I begged to be moved and was told no rooms left. I checked with a booking website and could book a room - a clean room, not smelly and no banging couple. After I begged and cried the member of staff finally relented and gave us a suite (room 44). It was stunning. Book that if you want a treat. It rescued our weekend away. The hotel is lovely as long as you get a good room. Breakfast was fabulous and the position is perfect - right in front of the castle. You need to book high up if you want to be away from the street noise and have a view.

The location is excellent, only issues is the Linen’s & Towel’s are really old and housekeeper leaves the dirty used towels & sheets & other things in the hallway almost all day long.

The location is excellent, only issues is the Linen’s & Towel’s are really old and housekeeper leaves the dirty used towels & sheets & other things in the hallway almost all day long.

Nice view from our room but lack of air conditioning was painful.

Nice view from our room but lack of air conditioning was painful.

Great

Great

Old hotel with steps in hallways. So not good for people with disabilities. Room was very warm and airco was making strange noises. Luckily we were able to open the windows to lower temperature. Staff was really nice. Arriving by car was a nightmare with the current Ghent traffic mess.

Old hotel with steps in hallways. So not good for people with disabilities. Room was very warm and airco was making strange noises. Luckily we were able to open the windows to lower temperature. Staff was really nice. Arriving by car was a nightmare with the current Ghent traffic mess.

We have a very pleasant staying. Thank you.