Great staff, good food

Great staff, good food

Tv did not work in the room, after 3 visits back and forth reception, quite a trek with a new remote, new batteries and "had I turned the switch on" it still didnt work. I was moved to a new room the other side of the hotel. Upon moving all my stuff to the other side, the new room key card failed. Back to reception again, to be told the lock was broken. Moved to a new room and all OK at 10pm. The receptionist was great abd supportive, but after a 4hrs drive this was not welcomed. Now to the bar and food. £6.80 for a pint of Ale. This is Lincolnshire, not London. £6.95 for 3 chicken wings. The fish and chips were ok though. The place is ok for 1 night and as a bolt hole for work, nothing more.

Tv did not work in the room, after 3 visits back and forth reception, quite a trek with a new remote, new batteries and "had I turned the switch on" it still didnt work. I was moved to a new room the other side of the hotel. Upon moving all my stuff to the other side, the new room key card failed. Back to reception again, to be told the lock was broken. Moved to a new room and all OK at 10pm. The receptionist was great abd supportive, but after a 4hrs drive this was not welcomed. Now to the bar and food. £6.80 for a pint of Ale. This is Lincolnshire, not London. £6.95 for 3 chicken wings. The fish and chips were ok though. The place is ok for 1 night and as a bolt hole for work, nothing more.

Comfortable room and very friendly team.

Comfortable room and very friendly team.

Very good.

Very good.

Very average one night stay

After a long day at work, what is better than a hot shower ? Unfortunately only cold water in the evening....

After a long day at work, what is better than a hot shower ? Unfortunately only cold water in the evening....

Good Quiet Clean place to stay.

The lack of modernisation is not the issue welcome to the 1990's. Room cleaning is lax & the matress and bed are appalling. The frame moves like your on a ship on a roungh sea and the mattress: the springs flew off and ping around when you lie down whist the bed frame violently moves around also.Poor sleep and when you get up you feel like you've been battered.

The lack of modernisation is not the issue welcome to the 1990's. Room cleaning is lax & the matress and bed are appalling. The frame moves like your on a ship on a roungh sea and the mattress: the springs flew off and ping around when you lie down whist the bed frame violently moves around also.Poor sleep and when you get up you feel like you've been battered.

Failed to amend booking to incorporate my changes made, Hotel is dirty and done cheap. Room was disgusting, holes in carpet, posts missing off bed furniture was dated, tiles in bathroom are not stuck properly with no grout and all over the place, Dinner was really bad, had chicked curry that i couldnt eat so left, £14.95 for a micro meal was a bit heavy. Overall one of the worst hotels ive ever stayed in.

Failed to amend booking to incorporate my changes made, Hotel is dirty and done cheap. Room was disgusting, holes in carpet, posts missing off bed furniture was dated, tiles in bathroom are not stuck properly with no grout and all over the place, Dinner was really bad, had chicked curry that i couldnt eat so left, £14.95 for a micro meal was a bit heavy. Overall one of the worst hotels ive ever stayed in.

The property was extremely dirty. Our room wasn’t cleaned, it felt gross to walk around in our own room or sit anywhere. The hallway upon arrival was filled with all the dirty sheets almost covering the entire hallway that the housekeepers left. All in all, it was disappointing.

Not the best no food served after 9pm no spa facilities available in evening, hotel rooms a bit dated and could do with an update ,bed very uncomfortable

The property was extremely dirty. Our room wasn’t cleaned, it felt gross to walk around in our own room or sit anywhere. The hallway upon arrival was filled with all the dirty sheets almost covering the entire hallway that the housekeepers left. All in all, it was disappointing.

Not the best no food served after 9pm no spa facilities available in evening, hotel rooms a bit dated and could do with an update ,bed very uncomfortable

Room overlooked the overflow car park. Was basic but comfortable and shower was decent. Hotel looked a bit tired in general but service was quick and friendly and everything was clean and comfortable.

Room overlooked the overflow car park. Was basic but comfortable and shower was decent. Hotel looked a bit tired in general but service was quick and friendly and everything was clean and comfortable.

Hotel was ok, VERY CLEAN, beds could’ve been better and whilst the room decor looked like it had seen some attention the room carpet was old and stained (but clean). Having paid for a superior room and the price I’d paid I might’ve expected this to have been of a better standard. Having said that I’d booked breakfast but then had to leave early before breakfast had started and they made us bacon / sausage rolls in a bag to take away which was GREAT. No problem at all with parking as even though there was also a wedding on at the hotel the car park had loads of spaces!! Lastly we did pop our heads in the spa and enjoyed a swim and used the sauna, steam room and hot tub - whilst not massive in size it was adequate and a great extra benefit to our stay……..

Hotel was ok, VERY CLEAN, beds could’ve been better and whilst the room decor looked like it had seen some attention the room carpet was old and stained (but clean). Having paid for a superior room and the price I’d paid I might’ve expected this to have been of a better standard. Having said that I’d booked breakfast but then had to leave early before breakfast had started and they made us bacon / sausage rolls in a bag to take away which was GREAT. No problem at all with parking as even though there was also a wedding on at the hotel the car park had loads of spaces!! Lastly we did pop our heads in the spa and enjoyed a swim and used the sauna, steam room and hot tub - whilst not massive in size it was adequate and a great extra benefit to our stay……..

I had a fantastic spa hot lava shell massage. Unfortunately we had a long wait for food in the restaurant.

Good staff and customer service. Good breakfast both continental and full English included. Nice large lounge / library inside seating area. Good attached bar with reasonable price bar food. Only criticism is some parts could do with some attention to decor and maintenance. The floor boards in the corridor outside the bedrooms were very noisy. Fortunately it is a relatively small hotel so not too much movement of customers in the corridor. The location is outside of Grantham so a car is required. It is located on a fairly quiet “B” road and the hotel itself is set back from the road. This makes it generally quiet and pleasant. There is an outside seating area which is pleasant in good weather. Unfortunately I did not have time to try the Spa and health facilities, so can’t comment. Overall for the price it is a good location with good facilities at a reasonable price.

Good staff and customer service. Good breakfast both continental and full English included. Nice large lounge / library inside seating area. Good attached bar with reasonable price bar food. Only criticism is some parts could do with some attention to decor and maintenance. The floor boards in the corridor outside the bedrooms were very noisy. Fortunately it is a relatively small hotel so not too much movement of customers in the corridor. The location is outside of Grantham so a car is required. It is located on a fairly quiet “B” road and the hotel itself is set back from the road. This makes it generally quiet and pleasant. There is an outside seating area which is pleasant in good weather. Unfortunately I did not have time to try the Spa and health facilities, so can’t comment. Overall for the price it is a good location with good facilities at a reasonable price.

The first hotel room had a loud dripping tap in the sink, a broken headboard on one of the beds and windows that would not stay open. It was a hot attic room with no air conditioning. After Reporting these problems, we were given another room. We were unable to use the shower in the second room. The water went from hot to scolding, and there was no option to run cold water. We had to use the shower in the first room—not fun walking down a corridor! Upon our return in the evening, we were informed it was fixed. It was not, and the deputy manager could not get it working correctly. We were told we couldn’t move rooms but would be given a key to another room in the morning to shower. The next day, when trying to enter the room, we discovered that the room was already occupied, not fun. We were offered a third room three days into our family holiday. All fixed? No, we weren’t given enough towels to shower, and the shower dripped like a waterfall after you stopped using it, drenching the room. This leads me to the final night of sleep. At 04:30 at night, I was awoken by the shower dripping/running, which meant my wife and I had to deal with it. After drying ourselves (and the room), we tried to get some sleep. In the morning we left. Upon my return home, I sought compensation (not a full refund) for our holiday being more of a chore than a break. It was denied. The hotel has a strict no-refund policy. It is a shame they are not as rigorous regarding room standards.

Checked in, half hour later tried to have a shower - no hot water, not even luke warm! Informed reception, they had a reported broken down boiler servicing that area of hotel. Emergency plumber called out. We were offered a shower in their spa, but it was 2015 and closed at 2030, also meal had to be ordered by 2045....so we chose to eat instead as hungry. Unfortunately food was poor and not worth it. I checked status with reception and still no hot water, earliest would be tomorrow morning. The spa opened at 0800, but we had to leave 0730. Still no sign of a return in the am, so had to check out not having access to hot water for our entire stay. Not satisfactory for a hotel.

Checked in, half hour later tried to have a shower - no hot water, not even luke warm! Informed reception, they had a reported broken down boiler servicing that area of hotel. Emergency plumber called out. We were offered a shower in their spa, but it was 2015 and closed at 2030, also meal had to be ordered by 2045....so we chose to eat instead as hungry. Unfortunately food was poor and not worth it. I checked status with reception and still no hot water, earliest would be tomorrow morning. The spa opened at 0800, but we had to leave 0730. Still no sign of a return in the am, so had to check out not having access to hot water for our entire stay. Not satisfactory for a hotel.

The wifi did not work throughout my stay, the pipework in the room was noisy and the breakfast mediocre

The wifi did not work throughout my stay, the pipework in the room was noisy and the breakfast mediocre