Slow check-in. No towels in the room when we arrived. Hair in the tea and coffee station. Also no sheet on the mattress only on the topper which barely covered it

Friendly welcome on arrival. Excellent location for conference at the Albert dock. Room spacious,clean soft towels and extra pillows provided if required,plus a blanket. Good quality tea and coffee provided. Easy walk into the main city. Booking again soon for a short break.

Slow check-in. No towels in the room when we arrived. Hair in the tea and coffee station. Also no sheet on the mattress only on the topper which barely covered it

Friendly welcome on arrival. Excellent location for conference at the Albert dock. Room spacious,clean soft towels and extra pillows provided if required,plus a blanket. Good quality tea and coffee provided. Easy walk into the main city. Booking again soon for a short break.

Well located hotel, close to the shop's and waterfront, staff very efficient and friendly Archie our dog loved the attention

Well located hotel, close to the shop's and waterfront, staff very efficient and friendly Archie our dog loved the attention

Last minuite to stay. From Peterborough ordered suitcases and Liverpool only had. Stayed here in lockdown, included breakfast which was lovely. Value for money, across the road from Albert dick. 1 minuite away from Liverpool one shopping. Wow 3 shopping centres under 1 roof. The best I’ve seen so far. Other half Liverpool supporter so coming here amazing. People friendly. Hotel recommended.

Last minuite to stay. From Peterborough ordered suitcases and Liverpool only had. Stayed here in lockdown, included breakfast which was lovely. Value for money, across the road from Albert dick. 1 minuite away from Liverpool one shopping. Wow 3 shopping centres under 1 roof. The best I’ve seen so far. Other half Liverpool supporter so coming here amazing. People friendly. Hotel recommended.

A good location and supposedly parking, although with contractors working on a building behind the hotel, many of them were using the hotel spaces so it was difficult to find a space. I wasn't very well and could have used a comfortable lounge to rest in but there wasn't one and the chairs in the room were much too uncomfortable. It's probably a great hotel for sleeping in but other services could be improved.

A good location and supposedly parking, although with contractors working on a building behind the hotel, many of them were using the hotel spaces so it was difficult to find a space. I wasn't very well and could have used a comfortable lounge to rest in but there wasn't one and the chairs in the room were much too uncomfortable. It's probably a great hotel for sleeping in but other services could be improved.

Perfect location and great value for a few days in Liverpool.

Perfect location and great value for a few days in Liverpool.

There was a lady at reception who really needs some retraining; she was unfriendly, unpleasant, and, in my opinion, would be better suited to a back-office role rather than front office.

There was a lady at reception who really needs some retraining; she was unfriendly, unpleasant, and, in my opinion, would be better suited to a back-office role rather than front office.

The reception staff were not friendly or welcoming and didn't thank us upon leaving either.The climate control unit in the room did not cool the room down so it was too warm through the night. I paid 20 pounds for the car park yet no one ever asked for my registration, did not validate the ticket despite me offering on 2 occasions. Upon leaving the barriers were permanently up which meant other people were probably coming and going while parking for free. The reception staff actually asked me how many nights I had stayed. I feel like I paid 20 quid for no reason.

The reception staff were not friendly or welcoming and didn't thank us upon leaving either.The climate control unit in the room did not cool the room down so it was too warm through the night. I paid 20 pounds for the car park yet no one ever asked for my registration, did not validate the ticket despite me offering on 2 occasions. Upon leaving the barriers were permanently up which meant other people were probably coming and going while parking for free. The reception staff actually asked me how many nights I had stayed. I feel like I paid 20 quid for no reason.

From the website the hotel and room reflected as what would be a decent place to stay for a few nights. The room wasn’t set up as requested as the fold up bed was not ready nor did it come with bed sheets which I had to ask for and didn’t supply a single bed duvet for it either when I asked for it for my child. Room perhaps a bit dated and needs upgrading.

From the website the hotel and room reflected as what would be a decent place to stay for a few nights. The room wasn’t set up as requested as the fold up bed was not ready nor did it come with bed sheets which I had to ask for and didn’t supply a single bed duvet for it either when I asked for it for my child. Room perhaps a bit dated and needs upgrading.

Uderstaffed, the parking situation was not clear. Buiilding work behind the hotel noisy environment. Awful

Just a one night stay but the convenience location of the hotel may our choice so much simpler

Just a one night stay but the convenience location of the hotel may our choice so much simpler

Uderstaffed, the parking situation was not clear. Buiilding work behind the hotel noisy environment. Awful

Convenient for Albert Dock/City Centre and the Conference Centre Hotel “tired” and need of refurbishment

Convenient for Albert Dock/City Centre and the Conference Centre Hotel “tired” and need of refurbishment

Our stay was really good, staff helpful and friendly nothing too much trouble. Room was clean as was all areas of the hotel. Location was brilliant as short walk to attractions, river mersey and Albert docks. Breakfast was great, good choice, buffet and much as you want. Only a mile from station. Close to shops. Would stay again.

Great stay

Very noisy room near technical space (laundry?) and right next to huge construction site with builders living in metal containers, making noise as from 4 am. Didn't sleep much.

Staff lovely every thing good

Convenient location. Clean comfortable rooms

So convenient for touristy attractions in this area. Comfy beds and thank you to member of staff who accommodated us in rooms next door to each other. Friendly staff. Housekeeping staff always cheery too with “good morning!” Would recommend this hotel!

Excellent location. Rooms are ok but beds very hard. Breakfast is quite chaotic, very limited tables and not cleared very quick for other quests to use.

Rooms were great, clean, safe, close to Royal Albert docks, staff upon checking in were quite short and seemed as if they didnt wish to help us, however she may have been having a bad day.