I really enjoyed my stay, it was in a very convenient location and it was very relaxed. The room was lovely, felt like an apartment which was so handy and nice! I would say the service wasn’t top tier but it wasn’t too bad!

I really enjoyed my stay, it was in a very convenient location and it was very relaxed. The room was lovely, felt like an apartment which was so handy and nice! I would say the service wasn’t top tier but it wasn’t too bad!

Everything is excellent except the breakfast/coffee

Everything is excellent except the breakfast/coffee

Needs Improvement in Customer Service Training I’ve stayed at this Marriott Residence Inn last year and again this year, and while I generally enjoy the hotel, it’s clear that more attention is needed when it comes to customer service training. The reception staff seems to change often, and while some individuals are excellent and very helpful, others are not equipped to handle even basic requests. The rugs was dirty they had to change me from room, the second one was better but still dirty rug, the tat need a deep cleaning. For example, I recently needed to make an international call, and when I asked the receptionist how to do so, he simply said he didn’t know, adding that no one had ever asked him before. He didn’t offer to find a solution or speak to a manager, which was disappointing. I believe this could have been handled better with proper training. While I love the hotel and appreciate its amenities, the customer service aspect really needs to be addressed. I also noticed that the reception team seems to be composed mostly of young men. I didn’t see much diversity, with only one woman present when I was checking out. I think the hotel could benefit from more diversity and inclusion in their staff.

Needs Improvement in Customer Service Training I’ve stayed at this Marriott Residence Inn last year and again this year, and while I generally enjoy the hotel, it’s clear that more attention is needed when it comes to customer service training. The reception staff seems to change often, and while some individuals are excellent and very helpful, others are not equipped to handle even basic requests. The rugs was dirty they had to change me from room, the second one was better but still dirty rug, the tat need a deep cleaning. For example, I recently needed to make an international call, and when I asked the receptionist how to do so, he simply said he didn’t know, adding that no one had ever asked him before. He didn’t offer to find a solution or speak to a manager, which was disappointing. I believe this could have been handled better with proper training. While I love the hotel and appreciate its amenities, the customer service aspect really needs to be addressed. I also noticed that the reception team seems to be composed mostly of young men. I didn’t see much diversity, with only one woman present when I was checking out. I think the hotel could benefit from more diversity and inclusion in their staff.

Beautiful room. Everything was new. The location is near the Harbour with ferry crossing to Manhattan.

Beautiful room. Everything was new. The location is near the Harbour with ferry crossing to Manhattan.

Room cleaning was not really cleaning but more fixing the bad. Breakfast is very basic; with a little more investment, it could be more like breakfast in other Marriott hotels in the chain. In addition, the hotel hosted two weddings in the same week. The noise and high volume of the music annoyed the guests, although they shut it off at 11 p.m. How come we had to suffer two nights in the same week? A lot of guests complained about that. The good thing was the location just in front of the ferry terminal, which made it very convenient to access the city. and two nice restaurants very close to the hotel + a lovely promenade.

Room cleaning was not really cleaning but more fixing the bad. Breakfast is very basic; with a little more investment, it could be more like breakfast in other Marriott hotels in the chain. In addition, the hotel hosted two weddings in the same week. The noise and high volume of the music annoyed the guests, although they shut it off at 11 p.m. How come we had to suffer two nights in the same week? A lot of guests complained about that. The good thing was the location just in front of the ferry terminal, which made it very convenient to access the city. and two nice restaurants very close to the hotel + a lovely promenade.

Just right in front of the ferry station ! Cool~~ Breakfast is not quite vary enough, though.

Just right in front of the ferry station ! Cool~~ Breakfast is not quite vary enough, though.

Staff was outstanding! All helpful, friendly, sooo helpful!

Staff was outstanding! All helpful, friendly, sooo helpful!

Stay was great. One elevator was not working which was a bit of a pain and the breakfast was fine, but could be better. Overall the property is clean and safe. Location to ferry is excellent

Stay was great. One elevator was not working which was a bit of a pain and the breakfast was fine, but could be better. Overall the property is clean and safe. Location to ferry is excellent

Easy Access to Manathan

Easy Access to Manathan

We had a great stay

We had a great stay

Very nice clean place

Very nice clean place

Location has an amazing view of NY..

Location has an amazing view of NY..

I have stayed here several times. This time, the hotel seems to be under less enthusiastic management. Only one elevator was working for 6 floors of once very well run hotel. Asked for sheets, pillows and linens for fold out sofa in our room, and they arrived almost two hours after the first request was made. Something about the one person had gone on break. After the third request they finally arrived after 9 pm. This isnt motel 6. With parking, two nights was $700 dollars. I know the cost of living in the New Jersey/ New York area is high, but as a senior citizen, when I pay $700 for two nights at a hotel, I expect a better experience then the Residence Inn offered this trip.

Clean hotel and easy parking......Great to view NYC in the night.....

Lobby and elevator smelled terrible like poop

Clean hotel and easy parking......Great to view NYC in the night.....

I have stayed here several times. This time, the hotel seems to be under less enthusiastic management. Only one elevator was working for 6 floors of once very well run hotel. Asked for sheets, pillows and linens for fold out sofa in our room, and they arrived almost two hours after the first request was made. Something about the one person had gone on break. After the third request they finally arrived after 9 pm. This isnt motel 6. With parking, two nights was $700 dollars. I know the cost of living in the New Jersey/ New York area is high, but as a senior citizen, when I pay $700 for two nights at a hotel, I expect a better experience then the Residence Inn offered this trip.

Lobby and elevator smelled terrible like poop

Perfect location on the Hudson if you want to visit NYC. Ferry conveniently located right in front of hotel. Parking was easy but parking payment kiosk was not taking card payment. Luckily I had plenty of cash on hand. Location was great! Breakfast was ok. Shower door did not close all the way. Sleeper sofa mattress uncomfortable. Light over kitchen table did not work. A few maintenence issues but location and view made up for it.

Perfect location on the Hudson if you want to visit NYC. Ferry conveniently located right in front of hotel. Parking was easy but parking payment kiosk was not taking card payment. Luckily I had plenty of cash on hand. Location was great! Breakfast was ok. Shower door did not close all the way. Sleeper sofa mattress uncomfortable. Light over kitchen table did not work. A few maintenence issues but location and view made up for it.