Service was great! Food was delicious. Toro had best service & food. But other restaurants were also delicious. Pools were relaxing & warm temperature water. Just ran out of pool towels by mid morning. Family enjoyed resort & said it was best vacation!

Great place to stay in Cabos, but should consider having a bus shuttle to a nearby beach. The facility itself is great!

We stayed at the Hard Rock Los Cabos for my birthday celebration in September 2024. This was our second time staying at this property. We absolutely loved it the first time we visited, and this second time was no different. The staff is very courteous and welcoming, with the exception of the gentleman that tried to get us to meet with him for breakfast to discuss their “timeshare” deals. He was super nice when we arrived, even offering drinks, but when we politely declined his invitation, his mood changed. Even avoiding us when he would see us in the lobby. I honestly didn’t take offense, but think it’s kinda funny and poor customer service. The pools are amazing! My kids loved the water slides and the pool next to it. My husband paid for a birthday package which included a photography session with Daniel. He was truly so great! He took his time with me and my family and took beautiful pictures of our family. The AC was not working well when we first arrived, but it was fixed immediately and we did not have any issues on the rest of our trip. We probably wouldn’t stay here again. The property is nice and the staff is great, but you can’t enjoy the beach. It’s not safe to swim in. So, if you are looking for a property where you can enjoy the beach, this is not it. If you really don’t care for the beach, then I would definitely recommend staying here.

The food was really bad.

I will NEVER stay at this hotel ever again. The food at 4 of the restaurants was terrible, I ended up with food poisoning for two days and when I asked to see a doctor they had me speak with their PR person who told me that they would charge me $200 to see someone. She then tried to tell me that my symptoms were probably related to dehydration. I told her that dehydration doesn’t cause all night vomiting and diarrhea. Then on the last day the same woman interrogated my young nieces about a small period stain left on one of the bed sheets and wouldn’t let us leave the hotel until they confirmed that it was in fact menstrual blood. This whole situation felt targeted and completely unprofessional. You couldn’t pay me to put up with this type of behavior

I will NEVER stay at this hotel ever again. The food at 4 of the restaurants was terrible, I ended up with food poisoning for two days and when I asked to see a doctor they had me speak with their PR person who told me that they would charge me $200 to see someone. She then tried to tell me that my symptoms were probably related to dehydration. I told her that dehydration doesn’t cause all night vomiting and diarrhea. Then on the last day the same woman interrogated my young nieces about a small period stain left on one of the bed sheets and wouldn’t let us leave the hotel until they confirmed that it was in fact menstrual blood. This whole situation felt targeted and completely unprofessional. You couldn’t pay me to put up with this type of behavior

We loved Brenda for pool concierge and the travel concierge who helped book our camel adventure and airport transportation. The staff was mostly great. We were warned on check in about the travel scam/time share. Later phone calls to our room bc we didn’t attend. Then stopped ain the lobby. When asked why I didn’t do it. I stated kids. Kids will not sit for 2 hours. Plus, explained the safe in our room did not work. Which was never repaired. The air conditioning was ok. Would have been nice to have more fan. The food is ok. But not great. Lacks flavor and has tons of salt to make up for it. What was not ok is that they tracked us down wherever we went for dinner to harass us. One guy quasam wouldn’t leave me alone until o took his phone number to tell him my experience. Then the next 2 nights approached again. This place is a destination for weddings and that’s it. The swings outside over the water are the best. Along with the side pool. Not crowded.

I liked the amount of restaurants the resort had. The only thing that I wish is they would have more activities to do late at night after the pool closes.

I liked the amount of restaurants the resort had. The only thing that I wish is they would have more activities to do late at night after the pool closes.

Having enjoyed our stay here just 2.5 years ago, we decided to go back. Unlike our first visit, this time the property was not busy (very surprised). But right there check-in we recognized the staff was very disinterested in receiving us at the check-in counter. Super long wait (no line) and ultimately made us come back in 45 minutes (we were there at 2:15 pm, check-in is at 3:00 pm), only to put us in a terrible room by 3:35 pm. After several calls and visits to the front desk (ignored multiple times), they finally moved us to a better room (thanks Adrian).In the "better" room, the pull out sofa mattress was covered in orange stains (rusted metal from the bed frame, got photos) and they refused to change it for us. Their solution was covering it with a mattress pad. If the bed frame was exposed to so much moisture that it rusted, then the matters probably has a fair bit of mold growing it. On the 3rd day, housekeeping cleaned our room, but didn't give us fresh towels. We can back from the pool to shower, but there was 1 bath towel left in the room, and 2 hand towels. We called for fresh towels, but they never came. So I went back down to the pool and got us pool towels, where the guys in the shack asked me "didn't you already get 4 today?" as if pool towels are rationed. Day 4, I tried to take an afternoon nap (ciesta time?) and they decided to drill in the adjacent room at 3:30 pm. I recorded the noise. On day 5, they kicked us off of WIFI at 10:48 am, all devices. Sad.

Everything was good except the food. Surprisingly the food was not good.

Everything was good except the food. Surprisingly the food was not good.

Having enjoyed our stay here just 2.5 years ago, we decided to go back. Unlike our first visit, this time the property was not busy (very surprised). But right there check-in we recognized the staff was very disinterested in receiving us at the check-in counter. Super long wait (no line) and ultimately made us come back in 45 minutes (we were there at 2:15 pm, check-in is at 3:00 pm), only to put us in a terrible room by 3:35 pm. After several calls and visits to the front desk (ignored multiple times), they finally moved us to a better room (thanks Adrian).In the "better" room, the pull out sofa mattress was covered in orange stains (rusted metal from the bed frame, got photos) and they refused to change it for us. Their solution was covering it with a mattress pad. If the bed frame was exposed to so much moisture that it rusted, then the matters probably has a fair bit of mold growing it. On the 3rd day, housekeeping cleaned our room, but didn't give us fresh towels. We can back from the pool to shower, but there was 1 bath towel left in the room, and 2 hand towels. We called for fresh towels, but they never came. So I went back down to the pool and got us pool towels, where the guys in the shack asked me "didn't you already get 4 today?" as if pool towels are rationed. Day 4, I tried to take an afternoon nap (ciesta time?) and they decided to drill in the adjacent room at 3:30 pm. I recorded the noise. On day 5, they kicked us off of WIFI at 10:48 am, all devices. Sad.

Excellent

We had an amazing time at Hard Rock hotel. Two families with 6 teens stayed for 7 nights. We loved the food choices and the cleanliness of the room and the different activities. They had pool parties. The hotel crews were amazing. They made us feel welcomed everywhere we go. By the 6 days, the servers already know us. The one thing I like about the hotel is also they don’t push you to buy time share or vacation time. They will assist you and help you to reserve car rentals or they will assist you to get medical care if you happen to be sick. My shoes were missing in the pool area and we reported it to the managements. They assigned people to investigate and they tracked down the shoes and found out who took it and confronted them and gave me back my shoes, that was an amazing experience. I would highly recommend this hotel! I will definitely stay again!

Excellent

We had an amazing time at Hard Rock hotel. Two families with 6 teens stayed for 7 nights. We loved the food choices and the cleanliness of the room and the different activities. They had pool parties. The hotel crews were amazing. They made us feel welcomed everywhere we go. By the 6 days, the servers already know us. The one thing I like about the hotel is also they don’t push you to buy time share or vacation time. They will assist you and help you to reserve car rentals or they will assist you to get medical care if you happen to be sick. My shoes were missing in the pool area and we reported it to the managements. They assigned people to investigate and they tracked down the shoes and found out who took it and confronted them and gave me back my shoes, that was an amazing experience. I would highly recommend this hotel! I will definitely stay again!

Beautiful property, amazing customer service. Bar at the Adults only pool closed too early, at 5:00! Drinks were just ok but the food was really good.

Beautiful property, amazing customer service. Bar at the Adults only pool closed too early, at 5:00! Drinks were just ok but the food was really good.

It was good

It was good

The hotel is beautiful lots of pools. lots of stuff to do. The food is great lots of restaurants. they even gave me a personal assistant his name was Santiago very helpful. The only disadvantage hotel is too far from the marina where all the activities are.

The hotel is beautiful lots of pools. lots of stuff to do. The food is great lots of restaurants. they even gave me a personal assistant his name was Santiago very helpful. The only disadvantage hotel is too far from the marina where all the activities are.

Great all inclusive resort away from the rowdy young crowd

Great all inclusive resort away from the rowdy young crowd

Beautiful property, staff is friendly, rooms are large.

Beautiful property, staff is friendly, rooms are large.

Omg I LOVE THIS PROPERTY. THE BEST BIRTHDAY EVERRRRRR. THANK YOU

Omg I LOVE THIS PROPERTY. THE BEST BIRTHDAY EVERRRRRR. THANK YOU

Can’t make a reservation at any of the restaurants, you must go check in at the restaurant and then they tell you it’s 1:45-2:30 hours wait. The quality of food at the pool it’s very bad. The Buffet was good.

Can’t make a reservation at any of the restaurants, you must go check in at the restaurant and then they tell you it’s 1:45-2:30 hours wait. The quality of food at the pool it’s very bad. The Buffet was good.

Good