Harry’s New York Bar in the building was excellent for a late night tasty meal. The live music there provided a great vibe.

Room is out dated and not up to Hyatt standards

Great choice to be close to the river in Frankfurt. Loved our stay.

Room is out dated and not up to Hyatt standards

Great choice to be close to the river in Frankfurt. Loved our stay.

After waiting for weeks with no feedback from the property, I am saddened to write this The hotel had no functioning air conditioning, phone or TV in my room and after repeated requests for help nothing was rectified. No refunds were made, and no efforts were made to remediate a horrible stay. I don't recommend it at all!!!

This hotel has the makings to be an amazing hotel. The location is excellent. The room size is huge for a European hotel and the breakfast offered was 10/10. The rooms all have a weird smell in them, not decribable, but we asked to switch rooms as the smell was so bad, but when we went to another room it had the same smell. And 2 other guests we ran into told us this as well. I am wondering if it is a result of their bad storm that took out their fire system? Mold? The roll away bed squeaked so badly all night it kept everyone awake, the phone didn’t have button for the front desk so we had to go down each time. The elevators are SO slow and very small. We booked for 4 people and our room had 2 towels and no linens for the pull out bed (that stunk due to that smell. We slept with the windows open both nights but little bugs came in. Location though was excellent to walk everywhere.

After waiting for weeks with no feedback from the property, I am saddened to write this The hotel had no functioning air conditioning, phone or TV in my room and after repeated requests for help nothing was rectified. No refunds were made, and no efforts were made to remediate a horrible stay. I don't recommend it at all!!!