The staff is always super friendly. Breakfast is always amazing! I do not like the way that guests who purchase through a third party (such as Expedia) are clearly placed in a sub standard room. The rooms that I am assigned when I purchase directly through the IHG site are far superior than those I am assigned any time I choose to purchase through a third party. Logically, I know that this is probably because they do not like losing money to third parties. However, they must know that customers are looking for the best deal, and should not have to fight insects, nor deal with “stains” and dingy smells throughout the room for doing so, Expedia should look into this. Otherwise, don’t bother to request the completion of these surveys.

The staff is always super friendly. Breakfast is always amazing! I do not like the way that guests who purchase through a third party (such as Expedia) are clearly placed in a sub standard room. The rooms that I am assigned when I purchase directly through the IHG site are far superior than those I am assigned any time I choose to purchase through a third party. Logically, I know that this is probably because they do not like losing money to third parties. However, they must know that customers are looking for the best deal, and should not have to fight insects, nor deal with “stains” and dingy smells throughout the room for doing so, Expedia should look into this. Otherwise, don’t bother to request the completion of these surveys.

It was perfect location for the event that we were there to be part of. Walkable to some events and restaurants and driving to others were easy.

It was perfect location for the event that we were there to be part of. Walkable to some events and restaurants and driving to others were easy.

Very friendly staff. Rooms were clean. Breakfast options were good. Very nice hotel overall.

Very friendly staff. Rooms were clean. Breakfast options were good. Very nice hotel overall.

This hotel is in a nice central location to much of Sevierville and Pigeon Forge's attractions. It is clean and the parking is easily accessible. Some of the staff was very friendly and helpful while other's seemed indifferent. The breakfast was plentiful and the area kept clean but the food was just ok. The oatmeal was like soup and the sausage was really overcooked two of the three days we ate there. The rest was fine The cleaning staffs scheduling was an issue. The first day the room needed cleaning I had to go to the front desk at 4:45 and ask the front desk why our room wasn't cleaned. They called someone and it was done right away. The next day we didn't have them clean because I didn't feel well. The next day I was fine and wanted the room cleaned. We left and came back about 3:00 and it wasn't cleaned yet, but at least we could see the cleaning staff was still working. I went to do the laundry and my husband had to go down to the lobby and read. By the time the laundry was done the room was clean. I'm not sure if it is a shortage of cleaning staff, many times we saw the carts outside a door but no staff around for long stretches or how they prioritize the order they clean. The guest focus should be on a friendly, comfortable stay. We didn't like having to wonder if our room was going to be cleaned when we came back to the hotel or were we going to have to vacate the room so it could be done. All you really want to do is come back to a clean room and relax.

This hotel is in a nice central location to much of Sevierville and Pigeon Forge's attractions. It is clean and the parking is easily accessible. Some of the staff was very friendly and helpful while other's seemed indifferent. The breakfast was plentiful and the area kept clean but the food was just ok. The oatmeal was like soup and the sausage was really overcooked two of the three days we ate there. The rest was fine The cleaning staffs scheduling was an issue. The first day the room needed cleaning I had to go to the front desk at 4:45 and ask the front desk why our room wasn't cleaned. They called someone and it was done right away. The next day we didn't have them clean because I didn't feel well. The next day I was fine and wanted the room cleaned. We left and came back about 3:00 and it wasn't cleaned yet, but at least we could see the cleaning staff was still working. I went to do the laundry and my husband had to go down to the lobby and read. By the time the laundry was done the room was clean. I'm not sure if it is a shortage of cleaning staff, many times we saw the carts outside a door but no staff around for long stretches or how they prioritize the order they clean. The guest focus should be on a friendly, comfortable stay. We didn't like having to wonder if our room was going to be cleaned when we came back to the hotel or were we going to have to vacate the room so it could be done. All you really want to do is come back to a clean room and relax.

Staff was super friendly, breakfast was amazing, great location right off the strip but still walking distance from plenty of stuff to do.

Clean rooms and friendly staff but mattresses on both beds were terrible! It was a surprised as we typically do not have this issue in Holiday Inns. Disappointed:(

Clean rooms and friendly staff but mattresses on both beds were terrible! It was a surprised as we typically do not have this issue in Holiday Inns. Disappointed:(

This was the worst property my family had ever stayed at. We booked 4 nights and left after 1. The decor is outdated and non-existent. We were situated by an exterior door that slammed shut all night. When other guest flushed their toilets it sounded like an ice chest was pouring down our wall. The beds were extremely uncomfortable and creaked when you moved slightly. The pool was a dingy green color and you couldn’t even see the bottom. And worst of all there was only a wall unit air conditioner in TN July weather and it only cooled half the room because the layout of the room had the bathroom in the middle. So one side was freezing all night and the other was burning up. I slept less than 2hrs. The next morning when we requested an early checkout we overheard the desk lady and the manager complaining about all of the refund requests and guest complaints. When they started talking about me (not knowing I was sitting in the lobby) I went up to the desk and the manager changed tones as fast as we wanted to leave. She tried to sound apologetic but I had already heard her and the desk lady’s true side. The damage is done and their reputation in my book is solidified. We will never stay here again nor would we ever recommend anyone take the chance at ruining their vacation by staying here. There are too many other options in the area that blow this place away. Save yourself the grief and stay away from this Holiday Inn.

Nice room clean friendly staff

Nice room clean friendly staff

This was the worst property my family had ever stayed at. We booked 4 nights and left after 1. The decor is outdated and non-existent. We were situated by an exterior door that slammed shut all night. When other guest flushed their toilets it sounded like an ice chest was pouring down our wall. The beds were extremely uncomfortable and creaked when you moved slightly. The pool was a dingy green color and you couldn’t even see the bottom. And worst of all there was only a wall unit air conditioner in TN July weather and it only cooled half the room because the layout of the room had the bathroom in the middle. So one side was freezing all night and the other was burning up. I slept less than 2hrs. The next morning when we requested an early checkout we overheard the desk lady and the manager complaining about all of the refund requests and guest complaints. When they started talking about me (not knowing I was sitting in the lobby) I went up to the desk and the manager changed tones as fast as we wanted to leave. She tried to sound apologetic but I had already heard her and the desk lady’s true side. The damage is done and their reputation in my book is solidified. We will never stay here again nor would we ever recommend anyone take the chance at ruining their vacation by staying here. There are too many other options in the area that blow this place away. Save yourself the grief and stay away from this Holiday Inn.

I really enjoyed my stay, the room was very clean and up to date, as well as the staff was amazing and let me and my family do an early check in.

I really enjoyed my stay, the room was very clean and up to date, as well as the staff was amazing and let me and my family do an early check in.

bathroom place between the 2 queen beds seemed like two bedrooms.

bathroom place between the 2 queen beds seemed like two bedrooms.

Super clean hotel, breakfast was amazing! The fact that there are balconies with the rooms to enjoy the mountain view was an unexpected bonus. Olga checked us in and was super sweet. Loved that popcorn was made nightly for guests to come and enjoy. Close to all the Gatlinburg/Pigeon Forge activities but far enough away to be quiet (20 minute drive with traffic) Close to the Smokey Mtn National Park entrance. Lots of restaurants near hotel. Would definitely recommend!!

Super clean hotel, breakfast was amazing! The fact that there are balconies with the rooms to enjoy the mountain view was an unexpected bonus. Olga checked us in and was super sweet. Loved that popcorn was made nightly for guests to come and enjoy. Close to all the Gatlinburg/Pigeon Forge activities but far enough away to be quiet (20 minute drive with traffic) Close to the Smokey Mtn National Park entrance. Lots of restaurants near hotel. Would definitely recommend!!

I thought everything was very good, the people were very friendly, the guys in the kitchen were very charming, the breakfast was very delicious, the receptionist also treated us very kindly, I actually loved my stay at This place

I thought everything was very good, the people were very friendly, the guys in the kitchen were very charming, the breakfast was very delicious, the receptionist also treated us very kindly, I actually loved my stay at This place

Breakfast area was clean & food was good. Pool was clean, but has some tiles missing. Room was fairly clean and beds were clean & comfortable. Housekeeping did not provide service any of our stay We had to go to the front desk for towels and were given a plastic bag “to put them in and bring back to.” The worst part was the musty smell and moisture in the room. This was all reported upon check-out.

Breakfast area was clean & food was good. Pool was clean, but has some tiles missing. Room was fairly clean and beds were clean & comfortable. Housekeeping did not provide service any of our stay We had to go to the front desk for towels and were given a plastic bag “to put them in and bring back to.” The worst part was the musty smell and moisture in the room. This was all reported upon check-out.

It was a great stay

It was a great stay

Great location, good affordable hotel

We will definitely recommend this hotel Everything about our stay was perfect

We will definitely recommend this hotel Everything about our stay was perfect

Great Hotel!!!

Great Hotel!!!