Location was good

Location was good

Great hotel near the Rhine river. Very spacious and comfortable rooms. Staff was very friendly and helpful. Great breakfast buffet.

Great hotel near the Rhine river. Very spacious and comfortable rooms. Staff was very friendly and helpful. Great breakfast buffet.

Very pleasant one day stay.Good location.Easy access to City Centre. approximately 15 min. walk.Very good service. Car park not free - 20 Euro per day

Very pleasant one day stay.Good location.Easy access to City Centre. approximately 15 min. walk.Very good service. Car park not free - 20 Euro per day

Thank goodness

Thank goodness

Really helpful and professional reception staff. They gave us adjoining rooms as requested and came up to unlock the door between them.

Good place to stay with family in center of cologne.

Good place to stay with family in center of cologne.

Really helpful and professional reception staff. They gave us adjoining rooms as requested and came up to unlock the door between them.

Loved it. Perfect Family stay

Loved it. Perfect Family stay

Great location, you can go to the main attraction walking or take the bus, your choice. Dinner was not the best and overpriced, better to go out and enjoy a better meal same price.

Great location, you can go to the main attraction walking or take the bus, your choice. Dinner was not the best and overpriced, better to go out and enjoy a better meal same price.

The reception was not helpful, we drove far away to the hotel and found the car park was no space. I asked the reception what should we do and he told me to find another car park by ourselves or wait at the car park! Finally we waited for 1 hour and not yet started our dinner. Also, the reception didn’t tell me the check out time, when I asked him and he was unwilling to tell. We stayed for 2 nights and asked for room cleaning in the second day morning. After we backed to the room, only the beds were tidy up, the toilet didn’t clean, and lack of facial paper. When I went down to ask for it, the reception said he don’t know English! Last but not least, when we left the car park, the bar code didn’t work! We need to go up and down to change the bar code, finally the bar code still not worked and we needed to ring the bell. What are bad experiences 😔😔😔

The reception was not helpful, we drove far away to the hotel and found the car park was no space. I asked the reception what should we do and he told me to find another car park by ourselves or wait at the car park! Finally we waited for 1 hour and not yet started our dinner. Also, the reception didn’t tell me the check out time, when I asked him and he was unwilling to tell. We stayed for 2 nights and asked for room cleaning in the second day morning. After we backed to the room, only the beds were tidy up, the toilet didn’t clean, and lack of facial paper. When I went down to ask for it, the reception said he don’t know English! Last but not least, when we left the car park, the bar code didn’t work! We need to go up and down to change the bar code, finally the bar code still not worked and we needed to ring the bell. What are bad experiences 😔😔😔

Normal

Normal

Great stay, great Hotel and the old city centre is on a walking distance.

Great stay, great Hotel and the old city centre is on a walking distance.

Excellent place, affordable parking and clean room

Novotel is excelent in every way - rooms, kind staff and delicious breakfast. One thing that could be improved is that guest should not pay for parking.

Novotel is excelent in every way - rooms, kind staff and delicious breakfast. One thing that could be improved is that guest should not pay for parking.

Excellent place, affordable parking and clean room

No water in rooms No roomservice No free wifi as they write Clean rooms and central placement

No water in rooms No roomservice No free wifi as they write Clean rooms and central placement

C

C

Good location. Room is a little small but decent. Restaurants and grocery stores are a little far

Good location. Room is a little small but decent. Restaurants and grocery stores are a little far