Like: friendly staff. Nice place. Don't like: Hard to find, there are not a sign to indicate where is the hotel and for a foreign it s not evident. The food was too simple and taked a lot of time. The bathroom doesn't have air extractor, the shower splash out alll the place.

Like: friendly staff. Nice place. Don't like: Hard to find, there are not a sign to indicate where is the hotel and for a foreign it s not evident. The food was too simple and taked a lot of time. The bathroom doesn't have air extractor, the shower splash out alll the place.

Quite location

Quite location

Beautiful ambiance, great breakfast, borders a golf course in a quiet area of Playacar. They give you wrist bands to use facilities of a small beach sister hotel in downtown. Overall lovely experience, would go back.

Beautiful ambiance, great breakfast, borders a golf course in a quiet area of Playacar. They give you wrist bands to use facilities of a small beach sister hotel in downtown. Overall lovely experience, would go back.

Absolutely amazing !!! Will defiantly be going back. Everyone so friendly. Anything you need they help you out. Such a peaceful little place to go !! Thanks so much for the great week!! Roceta and Andrew absolutely amazing !!

Absolutely amazing !!! Will defiantly be going back. Everyone so friendly. Anything you need they help you out. Such a peaceful little place to go !! Thanks so much for the great week!! Roceta and Andrew absolutely amazing !!

The location and staff of the this hotel is not bad at all. the problem is the lack of maintenance and cleanliness of the rooms. All this falls under management care. The TV has horrible signal, the breakfast was just OK the pool was OK although the ambient is great. The room tub was never properly clean, our room had an ant problem and were switch to a different room and the sheets were flip from one side to the other an not replace for clean ones. They do have the staff who is friendly to do the works but if management does not care about the little details then it will never get done.

The location and staff of the this hotel is not bad at all. the problem is the lack of maintenance and cleanliness of the rooms. All this falls under management care. The TV has horrible signal, the breakfast was just OK the pool was OK although the ambient is great. The room tub was never properly clean, our room had an ant problem and were switch to a different room and the sheets were flip from one side to the other an not replace for clean ones. They do have the staff who is friendly to do the works but if management does not care about the little details then it will never get done.

Rooms are big and clean. Staff is friendly Pool is dirty Breakfast is really good!

Rooms are big and clean. Staff is friendly Pool is dirty Breakfast is really good!

It would be a 0 star if I could but their cleaning lady was pretty awesome. Atleast we had a clean room each night. Very old and uncomfortable mattress, very old pillows that went pancake thin. We had cold water the first 3 of the 11 nights. The hot tube never worked the whole time, pool had dirty traps every day, empty bar that never was manned, very cool outside grill/cook area that was run down and broken. Their morning breakfast buffet had a good selection but it looked like the same stuff that was put out the morning before and just reserved. Over all the hotel looked like it used to be a great place back in the day and now its run down and half working. Even apon checking out the guy didnt care about us just saying very good.

The entrance of the property was very welcoming and nicely decorated. once we got to our room which was the biggest room that they had available we noticed water damage damage to door frames door that didn't close windows that didn't close all the way so mosquitoes were able to get into our room. Not all sliding doors to the patios locked so our room was unsecured. there was an ant hole in the wall there is ants in the room chip paint we use the shower we had no hot water the first day we were not notified by the staff but they were aware of the issue on our second and third day there the Wi-Fi internet was not working the breakfast options very good.

The only good thing is the amount of space. The walls are stained , the faucets yo showers are old and justy. The shower head broke on the 2nd night, they moved us 2 different rooms. Where the AC's weren't working.

The hotel is privately located which is a plus but the ac for the living room didn’t work! Most of the door knobs were loose and our toilet for the room didn’t flush very good and every time I went to the front office to get someone to come and help us because at one point it completely clogged, they said “Yeah I’ll send someone but no one ever came!” Very disappointing!

I love thIs hotel, almost everything was perfect, and let me clarify the almost part, the people at the reception was amazing, Joshua went above and beyond to make sure our stay there was pleasant, we got there late afternoon and my family was hungry, and this is the almost part, the hotel doesn’t have a lobby, so you have to carry your luggage from the street to the front desk, and the hotel doesn’t have a restaurant either, nor a deli to order food at any time, but they do have one in the mornings for breakfast only, but the local restaurants delivered to your room and the prices were very affordable, is worth to mention that the people at the breakfast restaurant, were too amazingly polite and attentive, the pool was kind of small compared to all the other hotels here at the Cancun area, but it was never too crowded and my grandkids had a wonderful time ( so did I ) So the downside. 1- no lobby 2- no restaurants Everything else, AMAZING

it was a great room so much better than I expected. we got to eat breakfast pool side and beautiful views

We stayed here 4 nights between Christmas and New Year 2018. Do your self a favor - go somewhere else. The hotel is worn down, furniture / beds are old, kitchen poorly equipped, all exterior / landscaping need better upkeep. Pool is not cleaned regular, Fitness room has no working A/C. Bar closed during our stay. We believe they have a general problems with their electricity. Our A/C only worked from time to time. The hotel is understaffed resulting in poor cleaning and general upkeep. Sad in a way as the hotel has great potential but it need a LOT of love and care (and money .. the owners probably do not want to invest in it) The staff is doing their best and tried to help us also allowed us the refund we demanded… BUT do yourself a favor, go somewhere else - this will save you the hassle, frustration and aggravation.

We stayed here 4 nights between Christmas and New Year 2018. Do your self a favor - go somewhere else. The hotel is worn down, furniture / beds are old, kitchen poorly equipped, all exterior / landscaping need better upkeep. Pool is not cleaned regular, Fitness room has no working A/C. Bar closed during our stay. We believe they have a general problems with their electricity. Our A/C only worked from time to time. The hotel is understaffed resulting in poor cleaning and general upkeep. Sad in a way as the hotel has great potential but it need a LOT of love and care (and money .. the owners probably do not want to invest in it) The staff is doing their best and tried to help us also allowed us the refund we demanded… BUT do yourself a favor, go somewhere else - this will save you the hassle, frustration and aggravation.

We like so much this hotel, only need to look more for the swiming pool, I mean you need to clean. Breakfast good and location is in very beautiful place.

We like so much this hotel, only need to look more for the swiming pool, I mean you need to clean. Breakfast good and location is in very beautiful place.

The room had ants which got into everything, clothes, crawling on my iPhone and even the hidden zip locked candy. Add a leak from the ceiling ( possible air conditioning) through the ceiling and onto anyone who sat on the toilet, with water on the floor. The next day they moved us to another room with no special needs or care and though the room didn’t have ants or a leak above the toilet, it had no shower curtain nor a working TV. Both items pointed out and only the curtain was added. The breakfast was good with no complaints. This was not a good stay as the other 6 hotels we stayed at just prior to this one. The on-site manager could only say sorry and did nothing to try and keep guests happy. What a huge pain in having to pack up and move the next day after our arrival. We were planning on booking a third night after we arrived, however cancelled that the very next morning. One bad night was soon to be two.

The room had ants which got into everything, clothes, crawling on my iPhone and even the hidden zip locked candy. Add a leak from the ceiling ( possible air conditioning) through the ceiling and onto anyone who sat on the toilet, with water on the floor. The next day they moved us to another room with no special needs or care and though the room didn’t have ants or a leak above the toilet, it had no shower curtain nor a working TV. Both items pointed out and only the curtain was added. The breakfast was good with no complaints. This was not a good stay as the other 6 hotels we stayed at just prior to this one. The on-site manager could only say sorry and did nothing to try and keep guests happy. What a huge pain in having to pack up and move the next day after our arrival. We were planning on booking a third night after we arrived, however cancelled that the very next morning. One bad night was soon to be two.

The hotel was very clean. The housekeeping cleaned the rooms every day and always put new towels, made the beds, and would leave two bottles of water every day. The workers at the service desk were always helpful and gave us so much information as to how to get around the city, and would help us order a taxi whenever needed. Great place to stay!

The hotel was very clean. The housekeeping cleaned the rooms every day and always put new towels, made the beds, and would leave two bottles of water every day. The workers at the service desk were always helpful and gave us so much information as to how to get around the city, and would help us order a taxi whenever needed. Great place to stay!

Big bang for the money

Big bang for the money

Very nice architecture. Small pool. Far from the beach if you want to walk to it. Surrounded by golf course. Poor choice for breakfest for this type of hotel, but enjoyed the fresh fruits. Would recommend for budget travel

Very nice architecture. Small pool. Far from the beach if you want to walk to it. Surrounded by golf course. Poor choice for breakfest for this type of hotel, but enjoyed the fresh fruits. Would recommend for budget travel

For the staff at the reception it was more important to attend the guests who want to book a local tourguide. Guests for rooms had to wait. Difficulties to find the Hotel.com reservation.

For the staff at the reception it was more important to attend the guests who want to book a local tourguide. Guests for rooms had to wait. Difficulties to find the Hotel.com reservation.