Finding the place was a disaster. If only they answer their phones at reception, it may have helped. Every time I ordered a meal or drink I was declined and forced to walk up to reception who couldn’t understand a word I was saying in English. The place is full of cameras which scan your face even to sit down at dinner. Kind of like being in Brave New World story by Mr Huxley! Aside from the above, the hotel, its location and pool is amazing and absolutely stunning. The food in buffet was a a 10/10. The bar staff need a personality and some lessons. Nothing worse than sitting down for a quiet mojito and being greeted by a mute 🤐 With a little more personality and professionalism this place would be an easy 5 star. Perhaps take a leaf out of the friendly and charismatic hotels in the Pacific Islands like Fiji.

Finding the place was a disaster. If only they answer their phones at reception, it may have helped. Every time I ordered a meal or drink I was declined and forced to walk up to reception who couldn’t understand a word I was saying in English. The place is full of cameras which scan your face even to sit down at dinner. Kind of like being in Brave New World story by Mr Huxley! Aside from the above, the hotel, its location and pool is amazing and absolutely stunning. The food in buffet was a a 10/10. The bar staff need a personality and some lessons. Nothing worse than sitting down for a quiet mojito and being greeted by a mute 🤐 With a little more personality and professionalism this place would be an easy 5 star. Perhaps take a leaf out of the friendly and charismatic hotels in the Pacific Islands like Fiji.

Great service from staff, beautiful views and villa was clean. Except, the kitchen was empty. If we needed crockery or cutlery we’d have to request with the front desk which was inconvenient but not a huge deal. Don’t understand how a sizeable kitchen was completely empty of except for tea and coffee. Defeats the purpose of having a villa with a kitchen. The buffet breakfast was average given the size of the hotel I expected more variety and quality offerings. Maybe it’s because it’s low season. The redeeming quality of our stay were the water sports offered including parasailing and snorkelling in an enclosed man-made cove. Would return.

Great service from staff, beautiful views and villa was clean. Except, the kitchen was empty. If we needed crockery or cutlery we’d have to request with the front desk which was inconvenient but not a huge deal. Don’t understand how a sizeable kitchen was completely empty of except for tea and coffee. Defeats the purpose of having a villa with a kitchen. The buffet breakfast was average given the size of the hotel I expected more variety and quality offerings. Maybe it’s because it’s low season. The redeeming quality of our stay were the water sports offered including parasailing and snorkelling in an enclosed man-made cove. Would return.

Staying in the villa is the best experience! The resort is beautiful and all the staff in Vinpearl are friendly and nice. It was very safe and convenient to travel within the resort by buggy car

Staying in the villa is the best experience! The resort is beautiful and all the staff in Vinpearl are friendly and nice. It was very safe and convenient to travel within the resort by buggy car

Very good hotel.

Very good hotel.