This is a beautiful hotel combining several old houses in very architecturally imaginative ways (the pool winds between the walls of old houses set in an interior garden). The staff was helpful and attentive. It's the perfect retreat.

This is a beautiful property with very nice staff. I think the garden area around the pool can be improved and cleaned up, even used for guest seating. Overall this is an amazing place to stay and the food is delicious.

This is a beautiful property with very nice staff. I think the garden area around the pool can be improved and cleaned up, even used for guest seating. Overall this is an amazing place to stay and the food is delicious.

Great location, beautiful property. The staff is super attentive and courteous. The breakfast options could be a little better, but the bread is baked in-house and it is absolutely delicious.

Great location, beautiful property. The staff is super attentive and courteous. The breakfast options could be a little better, but the bread is baked in-house and it is absolutely delicious.

Amazing place inside

Amazing place inside

Amazing stay in beautiful hacienda.

Amazing stay in beautiful hacienda.

Hotel badly needs to freshen up. Lighting is poor. No courtesy coffee in the rooom. Limited tv channels. Did not have ESPN to watch the nfl. Bathroom water pressure not stable. Kitchen menu is to be upgraded.

Hotel badly needs to freshen up. Lighting is poor. No courtesy coffee in the rooom. Limited tv channels. Did not have ESPN to watch the nfl. Bathroom water pressure not stable. Kitchen menu is to be upgraded.

The hotel is beautiful and very well located. The rooms are big and very comfortable. The restaurant is great.

Unique property at the edge of the walled city retaining its antique charm with modern updates. The food and service are great.

Unique property at the edge of the walled city retaining its antique charm with modern updates. The food and service are great.

The hotel is beautiful and very well located. The rooms are big and very comfortable. The restaurant is great.

Beautiful historic property, an old hacienda in the Centro. Well situated closed by to restaurants and bars but far enough to be quiet. The only draw back was the quality of the front desk service and at breakfast. There was a bar but not staffed. It is listed as a Luxury Hotel but it lacks the right amenities and service. Rooms and communal spaces were spotless though and the pool was a pleasant retrieve from the heat of the day. I would come back

Beautiful historic property, an old hacienda in the Centro. Well situated closed by to restaurants and bars but far enough to be quiet. The only draw back was the quality of the front desk service and at breakfast. There was a bar but not staffed. It is listed as a Luxury Hotel but it lacks the right amenities and service. Rooms and communal spaces were spotless though and the pool was a pleasant retrieve from the heat of the day. I would come back

We have now stayed at all five haciendas in Mexico under this “Luxury Collection” umbrella: Santa Rosa, San Jose, Temozon, Uayamon, and Campeche and this was my second favorite! The staff was very accommodating with giving us two room options for our family of 5 and even walked with me and my baby and an umbrella to the room when it was pouring down. The food was great and I loved the hotel itself - so beautiful.

We have now stayed at all five haciendas in Mexico under this “Luxury Collection” umbrella: Santa Rosa, San Jose, Temozon, Uayamon, and Campeche and this was my second favorite! The staff was very accommodating with giving us two room options for our family of 5 and even walked with me and my baby and an umbrella to the room when it was pouring down. The food was great and I loved the hotel itself - so beautiful.

Beautiful property. Staff needs customer service training. Restaurant needs to improve, Breakfast and Dinner were both oily.

Beautiful hotel in the center of town. The pool makes it a memorable stay for children and adults alike. The hotel and room is easily accessible for handicapped and the staff is kind and accomodating.

Beautiful hotel in the center of town. The pool makes it a memorable stay for children and adults alike. The hotel and room is easily accessible for handicapped and the staff is kind and accomodating.

Beautiful property in the hard or Campeche. Rooms need to be renovated.

Beautiful property in the hard or Campeche. Rooms need to be renovated.

Great service, beautiful property, good food in restaurant. Would return!

Great service, beautiful property, good food in restaurant. Would return!

The local and the hotel itself was fantastic. The staff were friendly, everything was clean, and the place was stunning. A few issues: the roof garden was not open and the food was lacking in the variety, value and quality one would hope for in a 5-star accommodation. Additionally, the space did not offer some of the modern amenities that are standard at this price point - no gym, no minibar, dated iPhone dock, no in-room coffee, & no hairdryer. Likewise, for the area, the price was not particularly competitive, especially considering the lack of in-room amenities you'd expect from a luxury brand.

The local and the hotel itself was fantastic. The staff were friendly, everything was clean, and the place was stunning. A few issues: the roof garden was not open and the food was lacking in the variety, value and quality one would hope for in a 5-star accommodation. Additionally, the space did not offer some of the modern amenities that are standard at this price point - no gym, no minibar, dated iPhone dock, no in-room coffee, & no hairdryer. Likewise, for the area, the price was not particularly competitive, especially considering the lack of in-room amenities you'd expect from a luxury brand.

Check-in experience and lobby's general attention doesn't meet the hotel's rating for a 5-star hotel; as well as a really poor room service.

Check-in experience and lobby's general attention doesn't meet the hotel's rating for a 5-star hotel; as well as a really poor room service.

This is a very unique hotel in an excellent location within the fortified walls of the old town of Campeche. The staff couldn’t have been nicer or more helpful. Would definitely stay here again. It’s a special place.

This is a very unique hotel in an excellent location within the fortified walls of the old town of Campeche. The staff couldn’t have been nicer or more helpful. Would definitely stay here again. It’s a special place.