Hi thank you 🙏. The service at the restaurant was outstanding as well as the access gates to Zimbali. However housekeeping fell short of expectations. Room wasn't properly cleaned and the amenities not replenished. We returned to our room after 10pm on Saturday to a room smelling of damp. The dstv didn't work properly in both rooms. We reported it. It remained unresolved until we checked out. So the quality of the hotel service doesn't match the star rating which is unfortunate.

Enjoyed staying here my family loved it, the only issue was the entrance at the gate with the codes.

Enjoyed staying here my family loved it, the only issue was the entrance at the gate with the codes.

Breakfast and golf is good.

Breakfast and golf is good.

From start to finish everything was outstanding!

From start to finish everything was outstanding!

Access to the property was an issue. The property is in a gated community however there seems to be little or no communication with the security who initially refused me entry even after showing the booking. The security was less than helpful. After 20 minutes arguing at the gate I finally manage to access- not a good start. The property itself is spectacular with friendly staff

Access to the property was an issue. The property is in a gated community however there seems to be little or no communication with the security who initially refused me entry even after showing the booking. The security was less than helpful. After 20 minutes arguing at the gate I finally manage to access- not a good start. The property itself is spectacular with friendly staff

Check in started well then I handed in my debit card for an imprint to cover extra bills Ordered room service good food then the 2nd time I ordered a meal I \was told by the room service waiter that I had no credit I was told by the young Lady at reception oh we assumed that you would pay each time with cash of credit card insufficient public relations training she did bring the machine up to my room and offered an apology which was accepted I understand that fraud happens quite a lot in South Africa and elsewhere the whole situation could to have been handled better if staff were taught to think a little bit more out of the box Breakfast were very varied and staff very helpful but being asked 3 times is everything okay over the top

Check in started well then I handed in my debit card for an imprint to cover extra bills Ordered room service good food then the 2nd time I ordered a meal I \was told by the room service waiter that I had no credit I was told by the young Lady at reception oh we assumed that you would pay each time with cash of credit card insufficient public relations training she did bring the machine up to my room and offered an apology which was accepted I understand that fraud happens quite a lot in South Africa and elsewhere the whole situation could to have been handled better if staff were taught to think a little bit more out of the box Breakfast were very varied and staff very helpful but being asked 3 times is everything okay over the top