Spacious suites and super nice staff. Definitely would stay again if I come back.

Phenomenal staff. Great place and very quiet and peaceful. Beautiful!

Phenomenal staff. Great place and very quiet and peaceful. Beautiful!

The property is beautiful. The beds are very comfortable and the staff is wonderful!

The property is beautiful. The beds are very comfortable and the staff is wonderful!

Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.

There was absolutely nothing we did not like! Being able to live in a 15th century Palazzo for several days was wonderful. It was further suported by exceptional concierge experiences especially from Denisa & Anna's genuinely thoughtful and professional suggestions & uncompromisingly follow-through. Best experience ever and I have been to Italy more than 50 times at top hotels, but this was the absolutely the best experience ever. Your business model is greatly needed keep expanding.

There was absolutely nothing we did not like! Being able to live in a 15th century Palazzo for several days was wonderful. It was further suported by exceptional concierge experiences especially from Denisa & Anna's genuinely thoughtful and professional suggestions & uncompromisingly follow-through. Best experience ever and I have been to Italy more than 50 times at top hotels, but this was the absolutely the best experience ever. Your business model is greatly needed keep expanding.

Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.

Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.

Great property and great staff!

Great property and great staff!

Outstanding lux. Hotel, in a great, convenient location, excellent, very friendly staff. I wish, however, they'ld get rid of CNN on the list of TV channels.

Outstanding lux. Hotel, in a great, convenient location, excellent, very friendly staff. I wish, however, they'ld get rid of CNN on the list of TV channels.

Great hotel in every single way!! Beautiful interior, and the rooms are well equipped. The staff was amazing very helpful. The hotel location is very good. I will stay there again.

Great hotel in every single way!! Beautiful interior, and the rooms are well equipped. The staff was amazing very helpful. The hotel location is very good. I will stay there again.

Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful

Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful

The place was very good

This is a wonderful property with an even better staff.

This is a wonderful boutique hotel in Florence, very near Piazza Santa Croce. Walkable to all major areas of interest, but not in a jammed tourist area. Service of the reception/concierge staff was impeccable. They all really took the time to develop individual suggestions and solutions. Worth visiting again.

Great old palace conversion. Check in was great. Check out person was rude on the morning of 7/11… nice room, however, shower leaked, not enough body soap for two to take shower….needs more attention to detail

All staff were amazing especially Giulia in the restaurant area and the front desk staff. Thanks for making our stay so good.

Beautiful quiet hotel with 24 rooms. Well located but at the edge of the Florence tourist craziness. Excellent service. Delicious breakfast. Try the mushrooms with the eggs!

Outstanding hotel Excellent service A jump back to the renaissance hospitality

Outstanding hotel Excellent service A jump back to the renaissance hospitality

I was thoroughly impressed by the Baglioni Relais Santa Croce. Our room was beautiful, the hotel is historic but full of modern conveniences, and the concierge service cannot be beat. The location also provides a perfect home base for touring the city and is close to some of the best dining in the city. I look forward to returning.

I was thoroughly impressed by the Baglioni Relais Santa Croce. Our room was beautiful, the hotel is historic but full of modern conveniences, and the concierge service cannot be beat. The location also provides a perfect home base for touring the city and is close to some of the best dining in the city. I look forward to returning.

This place is an actual palace. The Music Room is officially one of my favorite places on earth. The guest rooms are spacious and well-equipped and the service is excellent. Would love to go back.

This place is an actual palace. The Music Room is officially one of my favorite places on earth. The guest rooms are spacious and well-equipped and the service is excellent. Would love to go back.

This was a beautiful hotel with impeccable service. I would highly recommend it. Our room was on the small side and not a great view. But, if we wanted to pay an additional 120 euros a night we could have had a jr suite. If you want a little more space, I’d recommend to pay the additional.