Giving this a 1 star overall, the bed was horribly thin and hard with the pillows being even thinner. The room was quite dated with no toiletries really offered, they didn't even have hand soap in the room. We ate at the dinner buffet which was also fairly limited for being a "buffet" and I got a terrible case of food poisoning I'm still not sure from what though but I felt the onslaught of the food poisoning before we even got back to our room immediately after. Overall this is not worth the medium high rating it has, the only reason we stayed there is because it was a last minute booking.

Unfortunately, our stay at this “5 star” resort was less than ideal. We were disappointed the second we stepped inside. As you walk around the property, you can see that general maintenance is not a priority to management. We arrived a few hours before check in and wanted to take advantage of the amenities, but the pool was cold and the hot tub lukewarm. When we were able to check in, we were told that we were given a complimentary upgrade to a room with a sea view, and were completely underwhelmed when we walked in. The second we opened the door, there was a strong odor that hit us, the wallpaper and amenities were outdated, and overall, not what we were expecting. We would have cancelled the reservation altogether but didn’t have a refund option.

Very nice place, it has an hotel and "an apartment" part. Property is huge, has multiple pools, private beach and access to public one. Some things are still closed but its ahuge place. AC works fine, service is good and polite. For me its a place to get back to.

In the evening no wlan, ants in the room and in the kitchen

Very Dated. Room was very run down. Entire property very old nothing like the pictures that are online. Only great thing was the staff very nice and accommodating. There was nothing close to walk too and taxi service was not available so only restaurant was the one at the hotel, food was just okay

It was confusing experience. Hotel is 5 stars but apartments are 4 stars. I would rate no more than 2 star hotel. It might be hard to manage hotel during peak but that should not be problem of visitors. All in all it was very overpriced hotel and would not recommend it to anyone(You can get better service for less). Apartments are located on separate building from main hotel and entrance looks like entrance to spooky house. No light in the evening. Peeled paints and crumbling walls near entrance. Holders in the bathroom were not fixed and broken. That not working TV, welcome to museum of History. Electric sockets should not be trying to jump out of wall. Furniture in bathroom was waterlogged and hiding them under towels is not the best idea. Room was never cleaned during our 3 night stay and probably just some partial cleaning before arriving(used toilet paper tube in the hallway was it a welcome gift?) We arrived after midday we were given cards to use towels next to pool. We went to pools area and found staff member sitting with nose in the phone with sign no towels available... If you want cocktail go to main bar or outside of hotel as in other areas they know how to make only Mojito. If you order something they might forget your order and after hour will ask again and will try to charge you twice. Good things: Kids entertaining team, variety of pools, pizzaiolo near pools area. All in all overpriced hotel.

For the price we expected it to be really nice. Seems the property was in need of repairs, paint etc. looked way nicer in the photos. Also we had lunch by the pool and it wasn’t anything terrific. My husband ordered a sandwich and it came with a chicken nugget inside of it! My kids could have made a better lunch.😂 Oh and they have chairs in the beach...plastic and mostly broken. Better to spend your hard earned money elsewhere!

Very good, comfortable hotel with many pools and sea beach.