Smelled of smoke, very noisy and needed cleaning.

At check in I was told I’d reserved a king room when I had actually reserved 2 queen beds. I was told they did not have any more double queen rooms available but when I checked their website, they had a few queen rooms still available.

At check in I was told I’d reserved a king room when I had actually reserved 2 queen beds. I was told they did not have any more double queen rooms available but when I checked their website, they had a few queen rooms still available.

Smelled of smoke, very noisy and needed cleaning.

My stat was top notch and the staff ensured that my stat was excellent.

My stat was top notch and the staff ensured that my stat was excellent.

I really enjoyed my stay at Your hotel and casino it’s a beautiful place, nice and clean, good food and drinks. My only complaint is checking in. There was a young African-American female that was just downright rude and disrespectful. She was kinda young and petite. I believe with a nose piercing in the middle of her nose. Her attitude was enough to not make me wanna come back. Other than that, I would keep coming back.

The room absolutely stunk. The worst smelling place I’ve ever beer

The room absolutely stunk. The worst smelling place I’ve ever beer

Great stay Clean Friendly staff

Great stay Clean Friendly staff

Nice hotel , but for the price it is very dated .

Great time

Great time

We stayed here for one night after our wedding. When we got to our room at about 9:40pm, we were unable to get anyone to answer the room service or front desk line and ended up having to ask a family member to bring us something to eat. The next morning when checking out, the woman at the front desk was quite rude and seemed annoyed that she had to check us out. The room was nice enough but certainly not worth $240+ a night. Probably won't choose Horseshoe again.

We stayed here for one night after our wedding. When we got to our room at about 9:40pm, we were unable to get anyone to answer the room service or front desk line and ended up having to ask a family member to bring us something to eat. The next morning when checking out, the woman at the front desk was quite rude and seemed annoyed that she had to check us out. The room was nice enough but certainly not worth $240+ a night. Probably won't choose Horseshoe again.

Good job

Good job

Check-in was easy and friendly, beds were really comfortable, best we’ve had than other places, soaking tub was wonderful! My husband said games were a great variety and laid back atmosphere. We will definitely be back!

Check-in was easy and friendly, beds were really comfortable, best we’ve had than other places, soaking tub was wonderful! My husband said games were a great variety and laid back atmosphere. We will definitely be back!

“Overall, our stay at the horseshoe was very enjoyable, and I’d give it a solid 4.5 stars! The hotel itself is beautifully designed, with comfortable, well-appointed rooms and top-notch amenities. The staff was friendly and eager to help, adding to the welcoming atmosphere. That said, there were a couple of minor issues. We experienced a bit of a wait when trying to order drinks while the drinks were excellent, it would have been nice if service was a bit quicker. Additionally, we noticed a few people in the area who made us feel slightly uneasy especially in the evenings. Still, these were minor inconveniences, and we enjoyed our stay overall. With a little improvement in service speed and perhaps some enhanced security around the property, this hotel would be perfect!”

“Overall, our stay at the horseshoe was very enjoyable, and I’d give it a solid 4.5 stars! The hotel itself is beautifully designed, with comfortable, well-appointed rooms and top-notch amenities. The staff was friendly and eager to help, adding to the welcoming atmosphere. That said, there were a couple of minor issues. We experienced a bit of a wait when trying to order drinks while the drinks were excellent, it would have been nice if service was a bit quicker. Additionally, we noticed a few people in the area who made us feel slightly uneasy especially in the evenings. Still, these were minor inconveniences, and we enjoyed our stay overall. With a little improvement in service speed and perhaps some enhanced security around the property, this hotel would be perfect!”

Did not have a coffee maker in the room and charged a resort fee but the pool area was closed.

Did not have a coffee maker in the room and charged a resort fee but the pool area was closed.

Had a great stay at the Horseshoe Bossier City. Service was good, room was clean, and the property had a lot to offer for a Saturday night. The new Caesar’s Sportsbook was top notch, and the band playing outside the casino elevated the vibes. 5/5

Had a great stay at the Horseshoe Bossier City. Service was good, room was clean, and the property had a lot to offer for a Saturday night. The new Caesar’s Sportsbook was top notch, and the band playing outside the casino elevated the vibes. 5/5

There are NO benches or seats for anyone to sit from the lobby all the way down to the casino. I am 72 and there was a woman with a cane walking in front of me and we both made the same observation. Also, there are no coffee makers in the rooms. So, I had to go down to the lobby to find a restaurant for breakfast. There was only ONE of many restaurants open at all. Lastly, the "non-smoking" room with a river view smelled like cigarette smoke as soon as I opened the door. The front desk wasn't answering the phone, so I had to go back down to the lobby to get them to do something about it. I thought this was a 4-star hotel. It, indeed, is NOT.

There are NO benches or seats for anyone to sit from the lobby all the way down to the casino. I am 72 and there was a woman with a cane walking in front of me and we both made the same observation. Also, there are no coffee makers in the rooms. So, I had to go down to the lobby to find a restaurant for breakfast. There was only ONE of many restaurants open at all. Lastly, the "non-smoking" room with a river view smelled like cigarette smoke as soon as I opened the door. The front desk wasn't answering the phone, so I had to go back down to the lobby to get them to do something about it. I thought this was a 4-star hotel. It, indeed, is NOT.

Checkin was slow due to people not pre-booking their room. All guest staff was super helpful and friendly. I always enjoy my stay here. Rooms could be cleaned better…but, it’s not a deal breaker.

We had to fix the toilet it wouldn’t flush. Called twice to the service desk and no one ever helped me ended up my boyfriend fixed it.

Checkin was slow due to people not pre-booking their room. All guest staff was super helpful and friendly. I always enjoy my stay here. Rooms could be cleaned better…but, it’s not a deal breaker.

We had to fix the toilet it wouldn’t flush. Called twice to the service desk and no one ever helped me ended up my boyfriend fixed it.