Large public bath = no one seems to be using it Floors, corridors = old and not maintained Elevator = musty smell Bathroom drain = sewage smell There are problems with the building itself that cannot be addressed even by Japanese management. but, Customer service, cleaning, amenities, safety measures, etc. are met.

Large public bath = no one seems to be using it Floors, corridors = old and not maintained Elevator = musty smell Bathroom drain = sewage smell There are problems with the building itself that cannot be addressed even by Japanese management. but, Customer service, cleaning, amenities, safety measures, etc. are met.

Nice and relaxed breakfast setting, delicious food, polite and friendly staff

Nice and relaxed breakfast setting, delicious food, polite and friendly staff

Very comportable to stay. Clean and cozy. Good enough to fall asleep deeply.

Very comportable to stay. Clean and cozy. Good enough to fall asleep deeply.

Very good service~~

Very good service~~

There is Japanese style hot spring. It is very relaxing.

There is Japanese style hot spring. It is very relaxing.

Staffs were so well-trained, friendly, and helpful that I stayed there with very good feeling. Duty manager, team leader, staffs, everyone was very nice. 1. Window in the first room I got in had some gap between glass and frame so some noise from outside unit of refrigerator for hotel restaurant was a little disturbing. Then, their action was very quick. They sent an engineer to my room to fix the window problem even though it was at night. Even though he could not solve it perfectly at last, I was amazed by hotel's quick action and his nice attitude. On the second day, Ms. Kathy helped me find the most quiet room from some rooms available on the day by going around with me. 2. When my PC got power problem, male staffs at front desk were smart and found out which part had a problem. Then, they helped me find a cable for PC by telling me which shop to go and the price. Exactly at the shop, I got the one I needed. 3. A female staff at front desk kindly taught me that using taxi would be cheaper than Grab to go to and to come back from Hoian. If those staffs had not been that friendly, I would not have gotten that information. 4. All the staffs including front desk staffs, cleaners, maintenance engineers, and restaurant staffs was saying "Xin Chao (Hello)" to every guest whenever they saw any guest. Nice and cheerful feeling did I get by them. 5. Convenience store is just in front of the hotel. 6. Very easy to get taxi there. Highly recommended.

Staffs were so well-trained, friendly, and helpful that I stayed there with very good feeling. Duty manager, team leader, staffs, everyone was very nice. 1. Window in the first room I got in had some gap between glass and frame so some noise from outside unit of refrigerator for hotel restaurant was a little disturbing. Then, their action was very quick. They sent an engineer to my room to fix the window problem even though it was at night. Even though he could not solve it perfectly at last, I was amazed by hotel's quick action and his nice attitude. On the second day, Ms. Kathy helped me find the most quiet room from some rooms available on the day by going around with me. 2. When my PC got power problem, male staffs at front desk were smart and found out which part had a problem. Then, they helped me find a cable for PC by telling me which shop to go and the price. Exactly at the shop, I got the one I needed. 3. A female staff at front desk kindly taught me that using taxi would be cheaper than Grab to go to and to come back from Hoian. If those staffs had not been that friendly, I would not have gotten that information. 4. All the staffs including front desk staffs, cleaners, maintenance engineers, and restaurant staffs was saying "Xin Chao (Hello)" to every guest whenever they saw any guest. Nice and cheerful feeling did I get by them. 5. Convenience store is just in front of the hotel. 6. Very easy to get taxi there. Highly recommended.

My room was nicely decorated and had a big TV with BBC World. The breakfast buffet had a wide selection of Asian and Western breakfast foods. I loved the silver dollar pancakes. The only thing that I didn't like was that if you want more coffee, you can't get it yourself from the buffet. You have to ask a waiter or waitress (and sometimes they're busy). A highlight of my stay was being served at the front desk by a staff member named June. She spoke good English and gave me useful tourist information, like which restaurants sell local dishes.

My room was nicely decorated and had a big TV with BBC World. The breakfast buffet had a wide selection of Asian and Western breakfast foods. I loved the silver dollar pancakes. The only thing that I didn't like was that if you want more coffee, you can't get it yourself from the buffet. You have to ask a waiter or waitress (and sometimes they're busy). A highlight of my stay was being served at the front desk by a staff member named June. She spoke good English and gave me useful tourist information, like which restaurants sell local dishes.

nice hotel, close to airport, cheap but with great facilities like pool and onsen, helpful and kindly staff !

nice hotel, close to airport, cheap but with great facilities like pool and onsen, helpful and kindly staff !

Fantastic hotel. Great onsen. Excellent breakfast buffet.

Fantastic hotel. Great onsen. Excellent breakfast buffet.

The staff were super friendly and helpful. I have booked the free airport pick up and the whole check-in process was very smooth. The room was tidy and clean. The breakfast included was good.

The staff were super friendly and helpful. I have booked the free airport pick up and the whole check-in process was very smooth. The room was tidy and clean. The breakfast included was good.

The hotel is very clean and spacious. Employees are very kind, too. I stayed for four days and I was very satisfied. I want to go again.

The hotel is very clean and spacious. Employees are very kind, too. I stayed for four days and I was very satisfied. I want to go again.

This hotel provides better breakfast. A building looks a little bit old, but not bad. The most wonderful thing that I experienced in this hotel is a massage. They offer 30% off for massage programs in the morning. Anyway, we had a great time at this hotel, and my wife is willing to stay again.

This hotel provides better breakfast. A building looks a little bit old, but not bad. The most wonderful thing that I experienced in this hotel is a massage. They offer 30% off for massage programs in the morning. Anyway, we had a great time at this hotel, and my wife is willing to stay again.

Very kind manner of hotel officials and good atmosphere. Very good condition of room, restaurant, and other facilities.

Very kind manner of hotel officials and good atmosphere. Very good condition of room, restaurant, and other facilities.

Service is outstanding here, which is why I am a repeat guest. Ms. Dong. Ms. Uyen and their colleagues go over and above. Pushy and loud Korean tourists cannot ruin an otherwise fantastic experience.

Service is outstanding here, which is why I am a repeat guest. Ms. Dong. Ms. Uyen and their colleagues go over and above. Pushy and loud Korean tourists cannot ruin an otherwise fantastic experience.

It is an older hotel but the service and hospitality of staff made up for it. The free airport shuttle was a big plus. Breakfast was very good. Nice warm pool, free onsen.

It is an older hotel but the service and hospitality of staff made up for it. The free airport shuttle was a big plus. Breakfast was very good. Nice warm pool, free onsen.

Superb hotel with great hospitality. Breakfast was delicious and has variety of food selections. Nice facilities. Conveniently located and within walking distance to the river cruise, Madam Lan, Novotel Sky36, and Cho Han.

Superb hotel with great hospitality. Breakfast was delicious and has variety of food selections. Nice facilities. Conveniently located and within walking distance to the river cruise, Madam Lan, Novotel Sky36, and Cho Han.