My hotel room was booked on Hotels.com. When I checked in I paid for the room, as well as a $50 deposit with a debit card ($370.92). After waiting about 10 minutes I was informed that the payment did not through "on their end". However, the payment was debited from my checking account, and I gladly shared evidence of this transaction with hotel staff. I was informed that it was OK and I went to my room to nap. Shortly thereafter the staff knocked on my door and informed that I had in fact not paid for the room, and in order to stay there I would have to come back to the front desk and pay again. This time I paid with a credit card, though I again showed the staff that my original payment was still debited from my checking account. I was told that my credit card payment "went through" and my checking account would be refunded from my initial payment when I checked out. However, my checking account was NOT refunded at that time, and now 48 hours later it has yet to be refunded. I have stayed at Hiltons often and have never had a complaint, though Hilton Garden Inn Granbury is clearly not managed as well their other properties. I am working with my bank in an attempt to get my account refunded, and will never patronize this hotel again.

Wonderful stay! We had seen this hotel in the past and wanted to stay here and it did not disappoint!

Wonderful stay! We had seen this hotel in the past and wanted to stay here and it did not disappoint!

Our stay was good, however a couple of things were very disappointing when I factor in how much that room cost. The amenities in our room - specifically the coffee needs were short: we had one coffee cup, and then not enough coffee and creamer for 2 cups each. A visit to the front desk fixed that. We could have used one more towel - we had 3, but took couple of showers each. Again, for the cost, I expected those small things to be taken care of. The facility did have a great location and the view of the lake was spectacular this morning at sunrise. And I believe the facility is aware of the elevators, one worked poorly and neither had air conditioning working. Any questions, pls let me know.

We were upgraded to water view however maintenance stacked ladders just outside our window. Shower door would not close so we used washcloth to jam door shut while taking a shower. Maintenance was notified & they corrected this the first night. Bathroom door squeaked very badly when opened or shut, maintenance man ignored. No towel bar or ring to hang hand towels on. Refrigerator was by window because did not fit in cabinet after construction.

We were upgraded to water view however maintenance stacked ladders just outside our window. Shower door would not close so we used washcloth to jam door shut while taking a shower. Maintenance was notified & they corrected this the first night. Bathroom door squeaked very badly when opened or shut, maintenance man ignored. No towel bar or ring to hang hand towels on. Refrigerator was by window because did not fit in cabinet after construction.

The room smell like animal

Good value. Breakfast was not included.