I had booked the Quadruple Room, Canal View, for one night on Aug 16, 2024. I had the worst experience of staying at a hotel ever. They publish the following amenities, none of which are true. 24-hour front desk Concierge services Luggage storage Tour/ticket assistance The rooms are all comfortable and equipped with Wi-Fi and TV Most of all, air conditioning and heating! These are all blatant lies! There is no air conditioning whatsoever! There is only a stand fan, not an A/C, which can't cool the room. It was close to 100 degrees Fahrenheit when we visited and even after complaining several times, they said there was nothing they could do. There is no receptionist so they can't provide any of the services they mentioned. Please read just a few reviews on your site to see what other travelers have experienced staying at this hotel. I demand a full refund of my charges and delisting of this property from hotels.com.

I had booked the Quadruple Room, Canal View, for one night on Aug 16, 2024. I had the worst experience of staying at a hotel ever. They publish the following amenities, none of which are true. 24-hour front desk Concierge services Luggage storage Tour/ticket assistance The rooms are all comfortable and equipped with Wi-Fi and TV Most of all, air conditioning and heating! These are all blatant lies! There is no air conditioning whatsoever! There is only a stand fan, not an A/C, which can't cool the room. It was close to 100 degrees Fahrenheit when we visited and even after complaining several times, they said there was nothing they could do. There is no receptionist so they can't provide any of the services they mentioned. Please read just a few reviews on your site to see what other travelers have experienced staying at this hotel. I demand a full refund of my charges and delisting of this property from hotels.com.

No AC!! We left the hotel and stayed at a different one.

No AC!! We left the hotel and stayed at a different one.

It was stated it was a room with a queen bed and it was 2 single beds pushed together which on the first night my pregnant girlfriend ended up falling in between both beds in the middle of the night. It just ruined the whole trip I had to try and trap things either side of the bed to prevent it from coming away each night The hotel didn’t care and where extremely rude

It was stated it was a room with a queen bed and it was 2 single beds pushed together which on the first night my pregnant girlfriend ended up falling in between both beds in the middle of the night. It just ruined the whole trip I had to try and trap things either side of the bed to prevent it from coming away each night The hotel didn’t care and where extremely rude

I’ve been to many hotels but this was my worst experience ever. The receptionist seemed so bothered from the first second we came in, like he didn’t had time for us, probably because we interrupted his cigarett-moment. His attitude was just awful and if we hadn’t already payed we would go to another hotel immediately. In one word - rude. The AC didn’t work and the shower looked like it was repared by a five year old. I can accept a lot but this was just too much too for me. I still thank God that we just had one night booked. I have to say that the other guy in the reception was nice and helpful but the first one ruined our arrive at Venezia. Like so many other comments here I can only agree, stay away from here. Put in some extra euros/dollars and choose something else. Take care <3

I’ve been to many hotels but this was my worst experience ever. The receptionist seemed so bothered from the first second we came in, like he didn’t had time for us, probably because we interrupted his cigarett-moment. His attitude was just awful and if we hadn’t already payed we would go to another hotel immediately. In one word - rude. The AC didn’t work and the shower looked like it was repared by a five year old. I can accept a lot but this was just too much too for me. I still thank God that we just had one night booked. I have to say that the other guy in the reception was nice and helpful but the first one ruined our arrive at Venezia. Like so many other comments here I can only agree, stay away from here. Put in some extra euros/dollars and choose something else. Take care <3

Great area. Check in is a bit complicated. A deposit has to be paid, everything is via web linked, so hard to speak to someone when you need help. The property is clean and has AC. Close to everything in Paris.

Great area. Check in is a bit complicated. A deposit has to be paid, everything is via web linked, so hard to speak to someone when you need help. The property is clean and has AC. Close to everything in Paris.

This property was in a convenient and walkable location to all the landmarks we wanted to see. We loved the charm of this hotel. Important note: you must have coins for the vending machine and the front desk does not make change. Also - there is no laundry at this location. We we planning to do laundry at this point in the trip but had to wash everything by hand in the sink which would have been ok - however it was so humid that nothing was drying so we ended up taking a load to the dryers at a laundromat across town.

This property was in a convenient and walkable location to all the landmarks we wanted to see. We loved the charm of this hotel. Important note: you must have coins for the vending machine and the front desk does not make change. Also - there is no laundry at this location. We we planning to do laundry at this point in the trip but had to wash everything by hand in the sink which would have been ok - however it was so humid that nothing was drying so we ended up taking a load to the dryers at a laundromat across town.

The only thing i liked about this hotel is the location, otherwise there wasn't a 24/7 help desk neither laundry as was mentioned in the profile of the hotel disciption; the staff weren't helpful enough and rude, they gave us a room stink: they did not gave us the receipt when we paied and when we asked for the receipt they said when we check out: we checked out at 6:30 and no one was at the infront help desk,

The only thing i liked about this hotel is the location, otherwise there wasn't a 24/7 help desk neither laundry as was mentioned in the profile of the hotel disciption; the staff weren't helpful enough and rude, they gave us a room stink: they did not gave us the receipt when we paied and when we asked for the receipt they said when we check out: we checked out at 6:30 and no one was at the infront help desk,

This hotel was terrible. Dirty, Old, and there was NO AC even though it is advertised as such. The only good thing about the hotel was its location. WOULD NEVER STAY HERE AGAIN.

This hotel was terrible. Dirty, Old, and there was NO AC even though it is advertised as such. The only good thing about the hotel was its location. WOULD NEVER STAY HERE AGAIN.

Dirty, stifling rooms complete with incompetent staff conveniently located near the Piazza San Marco.

Dirty, stifling rooms complete with incompetent staff conveniently located near the Piazza San Marco.

Great location easy walking to Rialto Bridge and St. Marks square. Many restaurants and Pastries nearby. Arrival by train: take the Public Water Bus in front of the train station to the Rialto stop. A very short walk from there with minimal bridges with stairs to climb with luggage. Private Taxi boats are very expensive.

Great location easy walking to Rialto Bridge and St. Marks square. Many restaurants and Pastries nearby. Arrival by train: take the Public Water Bus in front of the train station to the Rialto stop. A very short walk from there with minimal bridges with stairs to climb with luggage. Private Taxi boats are very expensive.

The room and bathroom was clean and they provided good assistance over the phone, but the rooms and bathrooms are incredibly tiny, the a/c was not working, and the structure can use a ton of repair and maintenance.

The room and bathroom was clean and they provided good assistance over the phone, but the rooms and bathrooms are incredibly tiny, the a/c was not working, and the structure can use a ton of repair and maintenance.

Hotel was in a nice location. Hotel room very small and outdated. No A/C very hot and couldn’t open window due to mosquitoes. The staff was great.

Hotel was in a nice location. Hotel room very small and outdated. No A/C very hot and couldn’t open window due to mosquitoes. The staff was great.

Clerk was rude, since they requested copy of Passport by email a couple of hours prior to checkin. I found it a bit odd and called aprox an hour before arrival to very. On phone conversation she indicated it was ok and that they had front desk checkin until midnight. Later received a message indicating the the room key would be at front desk, and checkin would be completed next morning. In the morning she was very rude questioning why I did not send my passport by email, althoug I explained that Expedia did not allow the email adrees in the message. Also, on Expedia reservation process checkput was 11:00am, and hotel informed it was till 10:00am. Only good thing is that room had a nice view of the canal.

Clerk was rude, since they requested copy of Passport by email a couple of hours prior to checkin. I found it a bit odd and called aprox an hour before arrival to very. On phone conversation she indicated it was ok and that they had front desk checkin until midnight. Later received a message indicating the the room key would be at front desk, and checkin would be completed next morning. In the morning she was very rude questioning why I did not send my passport by email, althoug I explained that Expedia did not allow the email adrees in the message. Also, on Expedia reservation process checkput was 11:00am, and hotel informed it was till 10:00am. Only good thing is that room had a nice view of the canal.

Authentic. But night staff was not welcoming. Room is hot with a/c running. Room is too small and light bulbs needed replacing. Shower is big enough for a petite woman only.

Authentic. But night staff was not welcoming. Room is hot with a/c running. Room is too small and light bulbs needed replacing. Shower is big enough for a petite woman only.

Worst hotel experience I have ever had. Spend over 50 nights per year in hotels and this is the worst ever. Booked 2 nights but only stayed one even though they refused to refund the second night. Thus I lost 500 euros as I had 2 rooms. Never stay here for any reason. Could give lots of details and pictures if asked as I documented the facility other than the collapsing floor in room 115 that was hard to show in pictures.

Worst hotel experience I have ever had. Spend over 50 nights per year in hotels and this is the worst ever. Booked 2 nights but only stayed one even though they refused to refund the second night. Thus I lost 500 euros as I had 2 rooms. Never stay here for any reason. Could give lots of details and pictures if asked as I documented the facility other than the collapsing floor in room 115 that was hard to show in pictures.

Proximity to everything

Proximity to everything