All of the customer service at the Osage Casino Hotel was subpar. No one appeared happy or eager to be of assistance. It had an “eye roll” feel with any question, and we are pretty easy low maintenance people.

Elevators did not work.

Elevators did not work.

The check in line was very long, but it was also the night of a concert. They opened up another check-in lane shortly after we arrived so that helped a lot. There was a free shuttle to the concert venue, holding 15 people at a time. Other guests we talked to said they had to wait a while to be transported to and from the venue. We drove and paid for parking downtown, and that was a nightmare!

The check in line was very long, but it was also the night of a concert. They opened up another check-in lane shortly after we arrived so that helped a lot. There was a free shuttle to the concert venue, holding 15 people at a time. Other guests we talked to said they had to wait a while to be transported to and from the venue. We drove and paid for parking downtown, and that was a nightmare!

Wife and I stayed here for a quick getaway. Wasn't exactly what we expected. The outdoor pool was overrun by children. We've been to lots of casinos and the cigarette smoke and smell was thick in this one.

Wife and I stayed here for a quick getaway. Wasn't exactly what we expected. The outdoor pool was overrun by children. We've been to lots of casinos and the cigarette smoke and smell was thick in this one.

I definitely enjoyed my night it was peaceful and no noise everything was straight in I definitely will come again

I definitely enjoyed my night it was peaceful and no noise everything was straight in I definitely will come again

The hotel was beautiful, and the front desk clerk was very helpful and friendly. However, my main concern was safety. When walking from the casino to the hotel, there were people lingering around the entrance waiting for someone to use a hotel key card to gain access. I noticed two men closely watching a woman in the casino who had just won a large sum, and they followed her to her room, despite not having a key card themselves. The cleanliness of the casino also left much to be desired. The slot machines and bathrooms were quite dirty. I felt especially sorry for individuals in wheelchairs, as the restroom was cramped and difficult to navigate. There was only one accessible stall, which limited their options. As for my room, I discovered clean sheets and linens had been placed over dirty ones, which was disappointing. Additionally, when I tried to adjust the showerhead, it fell off, causing water to spray in my face and making me lose my balance. Although I managed to fix it, these small details made my stay less comfortable. These may seem like minor issues, but they are the little things that make a big difference.

All good. I just don't like that they didn't have a mini fridge or microwave

All good. I just don't like that they didn't have a mini fridge or microwave

Nice Hotel, covered parking should have been on the side of the hotel instead of the casino.

Nice Hotel, covered parking should have been on the side of the hotel instead of the casino.

Very nice room. On-site restaurant was good!

Very nice room. On-site restaurant was good!

It was a very enjoyable stay, room and bathroom was very clean, the only nitpick I had was they didn’t have a refrigerator or a microwave but other than that it was a wonderful experience, will stay there again.

It was a very enjoyable stay, room and bathroom was very clean, the only nitpick I had was they didn’t have a refrigerator or a microwave but other than that it was a wonderful experience, will stay there again.

Great room. Good casino and good food options.

Great room. Good casino and good food options.

The room was unkempt, with drawers pulled out and the shower head falling off during use. The sink faucet was poorly installed, and there was no trash can in the bathroom.

The room was unkempt, with drawers pulled out and the shower head falling off during use. The sink faucet was poorly installed, and there was no trash can in the bathroom.

We thought we would try this hotel because we had an early morning flight. Last time we stayed at Hard Rock Hotel in Tulsa. There was a glitch at checkin but the desk clerk tried to handle it. We actually liked the setup here way better than Hard Rock. Everything was just more convenient (except no covered parking). There were some stains on the carpet in the room. Otherwise the whole place was very clean. We ate at the bar/restaurant and everyone enjoyed the food. It was reasonably priced too. Complimentary soft drinks and coffee at the bar as well. We will go back and will go to a concert there in the future. It was fun!

We thought we would try this hotel because we had an early morning flight. Last time we stayed at Hard Rock Hotel in Tulsa. There was a glitch at checkin but the desk clerk tried to handle it. We actually liked the setup here way better than Hard Rock. Everything was just more convenient (except no covered parking). There were some stains on the carpet in the room. Otherwise the whole place was very clean. We ate at the bar/restaurant and everyone enjoyed the food. It was reasonably priced too. Complimentary soft drinks and coffee at the bar as well. We will go back and will go to a concert there in the future. It was fun!

It was great until I went into the restroom and the toilet paper holder fell off the wall. Not a big deal; but was noticeable....

The patio to the pool was great!

ATMs on property wasn’t working all night. And when I get in the bed the sheets were wet with a slight odor of urine or moldy

The property was very nice and new. The pool and hot tub was amazing as well. the options of food late night was great as well. beautiful room and very comfortable pillows and bed.

Everything was perfect

Terrible check in experience. Dirty with cigarette butts all over the place even in the pool.

Very well upkeep

Very well upkeep