Not a 5 star hotel in any part of the world. More like a 3. Check in time listed is wrong as well as the “free parking” that doesn’t exist. They also don’t allow early check in by even 20 min unless you pay extra. No water in the room or mini bar, when requested we were told there’s no one available to bring any sort of room service.

Not a 5 star hotel in any part of the world. More like a 3. Check in time listed is wrong as well as the “free parking” that doesn’t exist. They also don’t allow early check in by even 20 min unless you pay extra. No water in the room or mini bar, when requested we were told there’s no one available to bring any sort of room service.

“We were deceived by the hotel’s exterior appearance and star rating. This was the worst hotel we stayed in during our Balkan trip. The ventilation is nonexistent and it smells terrible. I couldn’t capture the smell in a photo, so there’s no picture. If I had to rate it, I’d give it 1 out of 10, or even -5 out of 5. The carpets are dirty, the bed linens are dirty—it’s a very low-quality hotel. Those considering this hotel should definitely look at the negative reviews and make their decision accordingly. Hotels are what make a vacation enjoyable, but unfortunately, we stayed here for one night, and my family couldn’t sleep because of the smell.”

“We were deceived by the hotel’s exterior appearance and star rating. This was the worst hotel we stayed in during our Balkan trip. The ventilation is nonexistent and it smells terrible. I couldn’t capture the smell in a photo, so there’s no picture. If I had to rate it, I’d give it 1 out of 10, or even -5 out of 5. The carpets are dirty, the bed linens are dirty—it’s a very low-quality hotel. Those considering this hotel should definitely look at the negative reviews and make their decision accordingly. Hotels are what make a vacation enjoyable, but unfortunately, we stayed here for one night, and my family couldn’t sleep because of the smell.”

Our 2 night stay was amazing! The property is beautiful and clean, the staff is highly professional and accommodating, the rooms are spacious and comfortable, and the views from the restaurant level are the best in town!

Our 2 night stay was amazing! The property is beautiful and clean, the staff is highly professional and accommodating, the rooms are spacious and comfortable, and the views from the restaurant level are the best in town!

Thank you I had a great stay

Thank you I had a great stay

Very Smokey from cigarettes…I do not smoke but my clothes smelled of smoke.

Very Smokey from cigarettes…I do not smoke but my clothes smelled of smoke.

Room and toilet were clean, There was a lot of space for everything needed. The reception service was very kind and stuff were smiling, thank you for hospitality

Room and toilet were clean, There was a lot of space for everything needed. The reception service was very kind and stuff were smiling, thank you for hospitality

I spent only one night in this hotel. Very fast check in and check out. The room was very big and with an amazing view on the city. The restaurant is very nice

I spent only one night in this hotel. Very fast check in and check out. The room was very big and with an amazing view on the city. The restaurant is very nice

This is a very cost-effective five-star hotel in Sarajevo. The best thing about it is that it is close to the airport, and the hotel can arrange a drop-off. What is not very convenient in the surrounding area is that there is only one burger fast food when going out to eat at night (the Internet review is not high), and the other one provides pite. The meat roll shop closes at 7pm (the service is very friendly and the taste is very good), so you need to find a convenience store at a nearby gas station. Others are just minor problems, such as the hot water flow is a little small in the rain. I don't know if it is a problem with the water pressure. The guest room has a spacious dressing room and bathroom. The well-located bathroom can see the nearby charming houses. 7th floor The bathrooms on the upper floors are very comfortable to enjoy bathing in the warm sunshine. Although the breakfast is not as rich as Turkish ones, it tastes good. The service staff are also very kind and friendly. I highly recommend it.

This is a very cost-effective five-star hotel in Sarajevo. The best thing about it is that it is close to the airport, and the hotel can arrange a drop-off. What is not very convenient in the surrounding area is that there is only one burger fast food when going out to eat at night (the Internet review is not high), and the other one provides pite. The meat roll shop closes at 7pm (the service is very friendly and the taste is very good), so you need to find a convenience store at a nearby gas station. Others are just minor problems, such as the hot water flow is a little small in the rain. I don't know if it is a problem with the water pressure. The guest room has a spacious dressing room and bathroom. The well-located bathroom can see the nearby charming houses. 7th floor The bathrooms on the upper floors are very comfortable to enjoy bathing in the warm sunshine. Although the breakfast is not as rich as Turkish ones, it tastes good. The service staff are also very kind and friendly. I highly recommend it.

All staff is professional and polite. Room is spacious, clean and beautifully designed. Hotel is perfectly located close to shopping, restaurants, highways. The 15th floor restaurant is beautiful and provides great all arround city views. Food is first class - worthy of 5 star hotel. All together we were impressed and 5 stars are well deserved.

All staff is professional and polite. Room is spacious, clean and beautifully designed. Hotel is perfectly located close to shopping, restaurants, highways. The 15th floor restaurant is beautiful and provides great all arround city views. Food is first class - worthy of 5 star hotel. All together we were impressed and 5 stars are well deserved.

Off season hotel pool shut only 2 station in sauna soup cold plates cold so food not 5 star staf ffriendly and help full

Off season hotel pool shut only 2 station in sauna soup cold plates cold so food not 5 star staf ffriendly and help full

Everything was fine except the parking, when I booked the room, it showed that free parking, but I was required to pay the parking when I checked out.

Everything was fine except the parking, when I booked the room, it showed that free parking, but I was required to pay the parking when I checked out.

As always staff are amazing!!!!! Our flight was super early in the morning before breakfast time and staff made sure we had a breakfast box full of stuff!!! Thank you!!!!!

As always staff are amazing!!!!! Our flight was super early in the morning before breakfast time and staff made sure we had a breakfast box full of stuff!!! Thank you!!!!!

I didnt like the fact that pool was not working or sauna. The AC in the hotel was non existent. We changed original room but it was still hot in the room. The staff was very nice and professional.

I didnt like the fact that pool was not working or sauna. The AC in the hotel was non existent. We changed original room but it was still hot in the room. The staff was very nice and professional.

Really great hotel supported by friendly staff. I would like to thank Denis Memic and his staff for making both my friends and myself some late dinner which I had not planned in advance. He actually made it for us at very short notice and was very accommodating. The hotel is located close to the airport and is well positioned to visit the old town centre.

Really great hotel supported by friendly staff. I would like to thank Denis Memic and his staff for making both my friends and myself some late dinner which I had not planned in advance. He actually made it for us at very short notice and was very accommodating. The hotel is located close to the airport and is well positioned to visit the old town centre.

Convenient to the airport. Spacious room. Excellent staff. Recommended.

Convenient to the airport. Spacious room. Excellent staff. Recommended.

Very friendly people. And extremely clean

Very friendly people. And extremely clean