We only stayed for a night I was hesitant at first I didn’t realize it was a hostel but after meeting with the owner I felt more at ease very clean and I felt safe

Had a great stay and owner was very helpful and supportive, very prompt communication! happy to recommend! ⭐️⭐️⭐️⭐️⭐️ thank you!

The place was very nice. I really liked the decor.

It's a fraud ... There is no hotel ,rooms, signage. Contact person or any other aminities expected with renting a room........ From what I understand from other people that own condo units here this is and individual renting out her Condo. I was told to wait out in the street and someone would come and let me in. That never happened..... I waisted over an hour trying to resolve this and it never happened. I blame Expedia for lack of control over their listings

Hotel inside was clean and the owner was super kind but noises from outside and lack of hot water were cons.

Lovely quiet character apartments and friendly hosts. So close to many amenities. Would definitely stay again :)

This is a very nice apartment. The pool is significantly more beautiful than the image shows. The apartment has two balconies, a large dining table and two bathrooms. I think it is an ideal family spot if you want to escape the all inclusive vacation/ touristy places. (I also think it is cheaper!) There is a Mega right around the corner (similar to Walmart) and you can purchase food cheaply there. The property owners greet the guests and say goodbye to the guests in the end, they text if need is required otherwise they are hands off. Every other day someone comes to clean and take out the trash and to provide new towels. I really loved this place. There were 6 of us. I think, unless it is a family with little kids, the place would be better suited for 4-5 people, though. The location is great. 7 min walk to the beach, 2 mins to the main shopping street, yet the option to go to the more authentic places.I went to church for Easter and visited the Mexican market a lot to eat more of the local and cheap food. The beach is nice, but certainly not as beautiful as Isla Mujeres. I will definitely return.

All Good, My flight was delayed quite late but they still met me at the apartment after regular hours

Unique was it being an apartment while advertised as a hotel.

Stayed at Maya Vacanze Playa Alegria for a quick trip to Playa del Carmen. Everything about the place (location, bed, bathroom, Wi-Fi, cleanliness, pool available for guests) is fantastic. Also the price was great. This is not a hotel but rather is an apartment vacation rental within a larger building that holds other condos/offices, and you will NOT see any signs for Maya Vacanze Playa Alegria from the street. This is all fine, but our complaint was that this was not clearly communicated, and so when we arrived early to drop off our bags until we were allowed to check in, we didn't know that we needed to call someone and that there wouldn't be a front desk. This resulted in about an hour of confusion with all of our bags on our backs. For future renters, to avoid being stuck on the street not knowing where to go, call the company about 30 minutes before you arrive to the building to make sure someone meets you to check you in. But to be clear, once checked in, the place is amazing and I fully recommend it.

What a lovely gem in Playa del Carmen! I booked the room and didn't even realize until I got there that I have always loved the look of this building - it's so beautiful and colorful and has tons of balconies. We booked one of the two available rooms, the one without the balcony. But the views from the many windows were great. There is currently construction going on next door and across the street, but it didn't bother us at all once we closed our door. Gave us something interesting to watch! The wifi works great, air conditioning also. Water pressure is pretty low, but that is fairly common. It was a luxury to have a king bed which we enjoyed, very comfy. The only addition in the kitchen which would have been nice would be a microwave. But we heated up our croissants in the morning in the oven, so no big deal. The host was wonderful, helpful, and available if we needed anything, which we didn't. Love the location, too. Will stay on our list of fun places to stay in town.