On entering the room it was cold (14*) damp and musky. Set the heating to 21 but kept turning off every few hours resetting to its lowest setting 14. Woke at 3 in the morning as the room had dropped to 17 back to cold and damp. Makes the bed damp and musky. Bodged repairs look tatty. Bathroom was freezing. It truly is an old run down premier inn that’s been sold off. NEVER AGAIN.

On entering the room it was cold (14*) damp and musky. Set the heating to 21 but kept turning off every few hours resetting to its lowest setting 14. Woke at 3 in the morning as the room had dropped to 17 back to cold and damp. Makes the bed damp and musky. Bodged repairs look tatty. Bathroom was freezing. It truly is an old run down premier inn that’s been sold off. NEVER AGAIN.

Good value for money

Good value for money

Room was untidy, So hot you couldnt sleep, reception didnt have no fans available when asked, room was dirty, smelly and very loud

Room was untidy, So hot you couldnt sleep, reception didnt have no fans available when asked, room was dirty, smelly and very loud

I booked a triple room for myself and 2 teenage children for a trip to Alton Towers from Ireland. On arrival there was 1 double bed and when I asked, they gave me a camp bed for my 6'3 son. I paid for a proper bed, not a camp bed that the springs popped on every time he sat on it. The room smelt musty and when I questioned it they said it was from the carpet in the hall, but there was must marks on the walls in the bedroom. No breakfast provided, which I was not made aware of and reception not manned in the mornings. No advice provided on where to have breakfast so needed to go to a local filling station, not exactly ideal. Linen was changed after 2 days but no fresh cups (only 2 provided for 3 people) no coffee/tea / milk etc left, 2 towels provided for 3 people - just so incredibly bad. 2 heaters electric heaters in the room, 1 worked. TV volume raised and lowered by itself...the list is endless, absolutely dreadful place to stay, we were in room 4

I booked a triple room for myself and 2 teenage children for a trip to Alton Towers from Ireland. On arrival there was 1 double bed and when I asked, they gave me a camp bed for my 6'3 son. I paid for a proper bed, not a camp bed that the springs popped on every time he sat on it. The room smelt musty and when I questioned it they said it was from the carpet in the hall, but there was must marks on the walls in the bedroom. No breakfast provided, which I was not made aware of and reception not manned in the mornings. No advice provided on where to have breakfast so needed to go to a local filling station, not exactly ideal. Linen was changed after 2 days but no fresh cups (only 2 provided for 3 people) no coffee/tea / milk etc left, 2 towels provided for 3 people - just so incredibly bad. 2 heaters electric heaters in the room, 1 worked. TV volume raised and lowered by itself...the list is endless, absolutely dreadful place to stay, we were in room 4